Black Wolf Harley-Davidson®
| Category: | Motorcycle Dealer |
| Address: | 1061 Old Abingdon Hwy # 1, Bristol, VA 24201, USA |
| Phone: | +1 888-797-9653 |
| Site: | blackwolfharley.com |
| Rating: | 4.4 |
| Working: | Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM 12–5PM |
Location
Photos 100
Reviews 22
MO
Mo Covey
The beginners riding class is a sham. It is a complete waste of time and money. If you are a total beginner and want to learn how to ride a bike, DO NOT TAKE THIS CLASS, save your money and learn to ride elsewhere. It is not a beginners class because they expect you to already know how to ride before you take it. The instructors have no patience with beginners. If you cant remember the instructions from the video that they show you on the night before the road course, you are screwed. The instructor spent about 5 minutes at the end of class reviewing a lot hand signals that they use to communicate with you on the road coarse. If you cant remember the meaning of these 15-20 hand signals from the one time that they went over them, you are screwed. They spend no time instructing on how to change gears and do not explain the basics of operating a manual transmission. If you dont know how to use a clutch or change gears, you are screwed. The only course prerequisite is knowing how to ride a bicycle. However, if you dont know how to ride, drive a straight shift, change gears or use a clutch, you will be humiliated and will get kicked out of the class. They will not refund your money. On the first night of class, the instructor tells you that since it is a group class you will be learning from each other and she will only be facilitating learning. When I paid $300 for this beginners class, I expected to receive some individual instruction, a little patience from the instructors, and to have fun. What I did not expect was to be sent home from a beginner s riding class because I didnt know how to ride a motorcycle, being publicly humiliated, being embarrassed and being told that I need to learn how to ride at home, then come back and retake the beginners riding class. I am very disappointed with Black Wolf Harley Davidson, Bristol, VA . I really thought this was going to be a great experience. I was really excited about class and was really looking forward to learning how to ride. But my experience here has killed my enthusiasm and destroyed my self-confidence. I will just have to be content with sitting in the b*tch seat. I hope this helps someone else avoid making the same $300 mistake that I did ......
PA
Pamela Cook
The guy I bought my bike from were very nice, very helpful. This review is about when I dropped my bike and had it repaired. It was in there over 3 months, and once I got it back, after my insurance paid for over $2000.00 worth of work, I found that two major parts that were suppose to have been replaced, and were charged for, were not changed out at all. Then, the service manager, JP, wasnt even embatrassed. He said well, I waived the labor on that tire. Who cares?!?! You charged me for parts and labor on 2 items you didnt even touch. He was very rude and defensive, and Ill take my bike to Smith Brothers next time.
DO
Douglas Metcalf
Called to inquire about parts; asked to speak to someone in parts department. Was put on hold for over 30 minutes before parts ever picked up. Then when parts did pick up was told to please hold again for another 18 minutes. If I knew I was going to be put on hold for almost and hour I could have drove to Harley of Pikeville KY and been on my way home before they could have even talked to me on the phone. Sevice lacks unless you are there to buy the whole Harley. Service after teh sale is almost non existant.
JE
Jeff Kilbourn
My last three rides have come from Black Wolf. A Sportster, a Softail Deluxe and now a Tri Glide Ultra. Sales and service are excellent and everyone is professional and knowledgeable. I would recommend to shop there first, then compare, then come back to Black Wolf. They will treat you like you want to be treated.
JE
Jennifer Pitman
I have only dealt with these dealership over the phone and for MotorClothes. Coming from another dealership, I would like to say, Courtney is such a pleasant person to speak to over the phone. She was very prompt and professional! Keep it up girl and welcome to the Harley family!!!
JA
Jason Cooley
I just purchased a 2012 XP1200CP. Chris Knupp went to battle for me. He is an awesome salesman. I would highly recommend Knuppy for a new or used bike. The man is on your side. Thank You Knuppy for getting me on a Harley Davidson! Its a dream come true...
JO
John Douglas
Great Dealership! Dont waste your time going anywhere else. The staff is always willing to assist and very attentive to your needs. Best customer service experience Ive received at any H-D Shop. They also have the best selection of bikes in the area.
J.
J. Johns
Motorcycle trip from Fla found us in need of parts and service. This location accommodated us in every way possible. I highly recommend this Dealer as they are super friendly and go out of their way to help. Great looking well stocked store.
JA
Jameson Moncrief
Had a rear tire that I let the wear get ahead of me..... they guys in service banged out a rear tire & a set of rear brakes this past Sunday afternoon in a couple hours with no appointment at a fair price. Well pleased.
JA
James Compton
Awesome customer service shout out to Juston Davis awesome guy really good to work with and is all about the customer stop in and see him new rider or youve been riding for years give him a shout when you come in!
JA
james peters
One time it was about riding Harleys....talking the talk and riding some more. Now its about a showy store front, $40 black T-shirts and outrageous expensive Harleys....a sheep in Wolfs chrome....
DA
Dave Smith
Like any Dealer, You have to watch them, Well, Some of the sales people anyway. Caught one of the Salesmans there in Bear face Lie. About this time last year. While trying to buy a used SG.
JA
Jason Powell
Wanted to buy a SGS. Refused to send me a deal sheet so I could take it to my credit union. Tried to get me to agree to a deal without seeing the price breakdown. Beware, shady, very shady.
MO
Molly Kessler
Excellent dealer. Good selection of parts and apparel. Stopped in on my way to texas from D.C. To have hwy pegs installed. Everyone was friendly and very helpful. Highly recommend!!!
RA
Rachel Bellissimo
The staff member we dealt with in the parts and service department was not very knowledgeable about the products they are dealing with and definitely was not customer friendly
GR
grimm reaper
disrespectful when made the inquiry about the made in china stamped into the harley block on bottom on new bikes they sell will never buy one or parts from again
KA
Kathy Wampler
Great atmosphere....Awesome service....Supreme apparel department......Wicked bike selection..... Friendly smiling faces....who could ask for anything more. ;*)
JA
jason mann
Took beginners course loved it instructors hands down the best I ever had but better get in shape before doing it 2 days of riding will wear your ass out lol
GR
Gray Dunn
Made me feel like a member of the pack as soon as I walked in. Great service, warm environment and I love my Fat Boy !
LA
Larry Blinn
Place was closed. Not happy. Neither were the other 6 out of town riders who stopped while I was there.
ER
Ernest Penland
Great inventory but still Harley prices. $32 for a silk screened t-shirt in Bristol? Umm, yeah.....
JO
Johnny Hale
The parts fella made me feel like I was the only important thing in the building. Very helpful
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