Category: | Harley-Davidson Dealer |
Address: | 1785 S Suncoast Blvd, Homosassa, FL 34448, USA |
Phone: | +1 352-563-9900 |
Site: | crystalharley.com |
Rating: | 4.1 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–4PM |
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Dawn Pope
I am really not sure how to go about with this review, so I am going to TRY to make this short but informative. Before I remark on the good, I will FIRST tell you that I had a VERY bad experience with Crystal HD shortly after moving to Florida. The majority of the negativity, I feel, was due to the fact that the person that dealt with me (I don’t remember his name, but I do know, he is no longer there) felt that he could treat me differently, because I am a woman. Sadly, I knew more about the motorcycles than he, but what’s worse, is that he would argue with me about my knowledge. All because I was a woman. Well, let me tell you, I’ve been riding since I was 12 years old. My first big bikes were 2007 Yamaha VStar 1100 and 2008 RoadStar 1700. My first Harley was purchased in 2011, a 2011 Street Glide. Yes, I am only 5’2”, but I can handle the big bikes and I have been around plenty. I also don’t purchase ANYTHING without doing my research, so I basically know what I want when I go. The sales manager worked up numbers, but I had to go due to them closing and a storm was coming in. When I talked to them the next day, I informed them that my bank would not go that high to finance me. They came back and said they could reduce the price by $2500 - $3000 if it would make it so the bank would work with me. I do not appreciate being told one thing is the best deal and then end up having to haggle or bargain. So, this is the short version of my first experience with your dealership. I went to another dealership and was treated with respect and given a deal that did not require haggling. So, they won my business. I had promised myself that I would NEVER step foot on Crystal HD parking lot, again. I learned of the International Female Ride Day event that Linda Dalton, RoadQueenUSA was having approximately two weeks after purchasing my new bike. Unfortunately, it was being hosted out of Crystal HD. My desire to participate in the ride outweighed my desire to not be at Crystal. I participated in the ride – it was phenomenal, AND I got to meet an INCREDIBLE woman, Linda Dalton. I would like to commend Crystal HD for first and foremost, having Linda Dalton as part of your staff. I feel that she has brought women riders to the forefront of Crystal HD’s minds, as they should be. Women riders are becoming the next big demographic in the biker community. To disregard women would be a SERIOUS mistake. However, not only have you brought Linda on board, you have allowed her the opportunity to bring women from far and wide to your establishment by being a large sponsor of her RoadQueen events. I can honestly say that Linda is 100% the reason that I ever came back. I walk into the dealership and am greeted in a much friendlier way. I am extremely loyal to those that treat me well. I used to avoid dealerships that were much closer to home and drove 100 miles to MY dealership before moving to central Florida. So, for me, it’s not just about who’s close. You have to earn my trust and my business. I believe that the things I have seen Crystal HD doing is definitely a good start in reaching out to obtain loyalty from those nearby. I not only participated in the International Female Ride Day, I have also come to enjoy some of the bike nights you have hosted, and most recently, the Women Riders Weekend Bash. I am looking forward to participating in the Ladies nights on the first Monday of the month starting in November and am anxiously waiting to see what else you do. The dealership sponsoring large women rider events will bring women, and the smaller community events, that are for all, not just women, will bring all those that are local, to feel like the dealership truly cares about them. This will promote loyalty. These things tell me that Crystal HD is not just about the sale, not just about the money, but building the community and promoting the brother and sisterhood of bikers.
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vicki gutierrez
I traveled from Alaska on vacation and was driving through Crystal River and saw the Harley Davidson store. I went in to look for some clothes to take home to family and friends. It was 3:45 p.m. on a Sunday. The lady at the register stated to another employee that there was 10 minutes to closing. Another lady walked in to shop a few minutes later and the same lady told her that they close in 2 minutes. I was only able to find one shirt to buy so I hurried and took it up to the register and the lady had already closed out the register and couldnt complete the sale. This was at exactly 4 so she closed it out before closing time. So she asked the parts dept. if they could complete the sale. Two men were at the counter and one said only if I have exact cash because they had already closed their register down too. I came up with the exact amount and one man informed me I would not get a receipt so if I needed to return it, I could only do it for an exchange since I didnt have a receipt. First, I work in customer service and from what I understand, as long as a customer is in the store before closing and is actually shopping, you allow them to finish. You can close the doors and not allow any one else in after closing but you do not close down all registers so you cant make the sale at all. I felt rushed and like they didnt care if they made the sale or not. They were all rude, no smiles, no welcoming greeting when I walked in. I was prepared to spend $400 to $500 in there that day. I am glad I didnt. The Harley Davidson store in Alaska is always welcoming and everyone says hello to you and asks if they can be of assistance. I was extremely disappointed in the customer service in the Crystal River, FL store.
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Joey Barkhouse
I recently purchased a pair of River Road Large Braided Zip-Off Slant Saddlebags via a special order from this dealership and soon discovered they did not fit my Honda Shadow Motorcycle. When I purchased the bags I asked the individual that was selling them to me to go outside and look at my bike to ensure that the bags would fit. After inspecting my motorcycle a sales employee of the store said oh yes they should fit your bike. This individual never informed me prior to placing the order that the bags could not be returned or exchanged if they did not fit. I then went into the store and asked the sales employee if they could be exchanged for a smaller pair of bags or have them returned. The employee then told me that the bags could not be returned or exchanged because they were special order items and that my receipt clearly stated that fact. After discussing the matter with the General Manager of the store he offered to accept a return for the bags at 50 percent of the $153.00 purchase price. I declined the offer and will attempt to sell the bags myself. If you purchase items that are special order items from this store be very careful because this store does not stand behind its sales. In fact one of the staff members fabricated a story that I had talked with him and he tried to dissuade me from the purchase. I never spoke to this person. The only notification you will receive from this store about the special order policy is after the fact on the sales receipt noting that NO RETURNS ON S/ORDERS.