SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	2000 North Point Cir, Alpharetta, GA 30022, USA
Phone:	+1 770-475-9850
Rating:	4.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 1

Reviews 3

SHIRL McCadney Roe

I dont recommend this location to anyone, Im still sharing this experience with my Co-Workers, Customer Service is horrible!!!!!! At Sephora inside JCP at North Point Mall. I asked for a fragrance sample and was told that Customers are to get 6 pumps or 6 squirts counted out from the tester into the vial, this was my first time ever hearing this!!!! normally Sephora give enough sample for a week to see if you like the Fragrance before you buy. Fragrance companies are a Billion dollar industry they are not losing anything by offering the samples. I made a purchase as well, left the store and the Sephora Rep did not put my purchase in my bag. yes! I should have checked behind the Rep to make sure she put my purchased in my bag since they cant be trusted to do so, but its the Reps job to make sure that the Customers Purchase are in their bag Im spending money!!! I was about 2miles away and had to go back to Sephora at North Point Mall in high traffic time. They are bad at answering their phones also!!! When I returned The Sephora Manager inside JCP had my merchandise at the register. I told her since I had to returned to the store burning extra gas I wanted a refund and Ill go to the location at Mall of Ga!!! I received my refund and got the Managers name to report the BAD!!!! Customer Service I received on 6-6-2017. Sephora Reps need training on Their Customer Service Skills.

Textbooks Ebooks

AVOID THIS SEPHORA*** I am a rouge member (top tier member for Sephora) and Indian lady refused to give me a sample of a product. Said that their policy has changed and that they cannot give samples unless something is purchased. Then I told her I need to talk with her manager and she gave me the sample. It is for a quarter of my face. If Im going to buy a $100+ I need to make sure that I am not allergic to it and that it works for me. And I surely need to test it on my entire face. I have came in here before and she also told me that they dont work on commission so she could not give me a color match.

gabby gatewood

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