|Address:||2699 Edmondson Rd, Cincinnati, OH 45209, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM|
I am a huge fan of the ULTA beauty stores and i visited the location in hyde park at Rook wood commons or pavilion ...and was very disappointed ...not only was i not greeted as i came into the store but the the associates were not very helpful or knowledgeable about there products at all. there were empty shelves and empty boxes of products on the shelves.And some of the merchandise was a mess.The product line is the same and when i asked another associate to call another store...she said no problem and then then left and said to another associate that she had to use the bathroom.I then saw another associate peeking over the shelves and then just turn her gaze away from me.Its wasnt very busy and most of the staff looked just bored to death. Ill go back to the store because its very near to me..but i probaly will make the trip to Kenwood on other occasions
I love Ultra because it has all of your beauty needs and much more, but at this location, the employees WERE NOT helpful AT ALL!!!! One of the employees walked behind me, as she looked at me trying to find a product, and all she said was "Im behind you", not "may I help you" or anything! My husband had to help me look for a product after I had asked that same person about the lipstick that I was looking for, all she did was pointed and said that it "was over there". in which it was not "over there"!! The store wasnt crowded at all! My 4 year old Niece could do a much better job at helping customers find what they are looking for!!! I give ULTA 5 stars, but the employees in that location 2 thumbs all the way down!!! The employees need to get their customer service handbook out and READ IT!!!
Please note the review is of a specific person and a specific incident that occurred at the store. An ambulance and I went in to Ulta specifically because I had a Clinique product for my eyes and I needed to purchase due to a medical reason. When I finally got someone from the clinic accountant do, she brought a cup of coffee and a muffin and continue to eat them up and in front of me the entire time but I told her specifically the clinic chronic that I need it she looked at me as if I have lost my mind and said that that part does not exist give me a ring, so uninformed, she lost a sale, and shes terrible customer service and I wish that I knew her name.
I love love love this Store, as you enter you are greeted and nearly all of the employees ask if you need any assistance. They have brand reps who can color match you and help you find anything from makeup to skin care and nail products. I love their point system as well. Every dollar you spend gets you points that then add up into free money on my account. They have drugstore products and higher end makeup. I also love their perfume and skin care sections. Ulta even has a hair salon in it . Love love lol love! Joy to the girl!
I came in after work one day to get some new foundation. Usually I just go in and do my thing without help but I thought hey these people work here theyll know what color n coverage would work best. It was like pulling teeth. Super akward and I just felt dumb even asking this chick. I love ulta but I wont be asking for help again anytime soon.
My girlfriend came here to get her eyes brow done from the brow bar. This girl barely did the eyebrows and the tint came off the next day and when told her manager she lied to us how she did good but not really, they refused to refund the money. Poor customer service!
The staff was helpful and knowledgeable regarding the products but waiting for over 15 minutes for one cashier at the checkout counter when other employees were standing around is unacceptable. I am so happy othet rmployees were milling about is unacceptable
Very helpful staff! I usually dont ask for help, but two employees (on separate occasions) helped me find the exact type of products I was looking for. They listened to what I needed and didnt attempt to up-sell me.
Mark did a GREAT job on my hair! I LOVE IT. He definitely knows what he is doing!!! Will request him every time and suggest you try him you wont be disappointed!!!
Extraordinary selection of beauty care products. Very caring professionals who are experts in the beauty industry on hand to guide you. Very reasonable prices.
My Makeup I buy here and I love the selection with fingernail polishes and curling irons etc
The staff here are AMAZING! Very attentive and knowledgeable.
Inconvenient parking, but lots of beauty options.
Couldnt really get any help