Eye Encounters

Related:	phila vision center
Category:	Eye Care Center
Address:	4002 Chestnut St, Philadelphia, PA 19104, USA
Phone:	+1 215-874-4624
Site:	optical-philadelphia.com
Rating:	2.7
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–4PM Closed

Location

Eye Encounters: A Detailed Review Analysis

Eye Encounters is an eye care center located in Philadelphia. The organization offers eye examinations, contact lens fittings, and a wide range of eyewear options. This article aims to provide an in-depth analysis of the organization based on customer reviews, focusing on various aspects such as service quality, availability, pricing, products, staff, and location.

Service Quality

Examination Experience

Customers have mixed opinions about the quality of eye examinations. Some find the optometrist professional and thorough, while others have had less satisfactory experiences, citing issues like delays and incompetence.

Customer Service

The front-office staff has received a significant amount of criticism for being unprofessional and dishonest. Some customers have had issues with orders not being placed or calls not being returned.

Availability

Appointment Scheduling

Customers have reported that the center does not always adhere to appointment schedules. There have been instances where the specialist was not available at the scheduled time, leading to inconvenience.

Waiting Time

The waiting time before appointments can be longer than expected, as noted by some customers. However, others did not find this to be a significant issue.

Pricing

Frame and Lens Options

Eye Encounters offers a range of pricing options, including "2for" frames, which are two frames for a set price. Customers have found this to be a cost-effective choice, although some have had issues with the quality of these frames.

Products

Frame Quality

Customers have had mixed experiences with the quality of frames. Some find them trendy and varied, while others have had issues with durability, requiring multiple replacements within a short period.

Lens Quality

The lens quality generally seems to be satisfactory, with customers appreciating the optometrist's explanation for the type of lenses needed.

Staff

Professionalism

The optometrist is generally viewed as professional and competent. However, the front-office staff has been criticized for a lack of professionalism and honesty.

Friendliness

Some customers find the staff friendly and willing to offer honest opinions on frame choices, while others have had less pleasant interactions.

Location

Ambiance

The center is described as bright and clean, with plenty of mirrors and a good atmosphere. It is considered the best among the Eye Encounters locations in the city in terms of look and feel.

Accessibility

The location is easily accessible, but no specific comments were made regarding parking or public transport options.

This analysis is based on customer reviews and aims to provide an unbiased overview of Eye Encounters in Philadelphia. The organization has both strengths and areas for improvement, as noted by its clientele.

Photos 2

Reviews 17

Joe Miller

The examination itself went very well. However, all other aspects of the experience have gone horribly. I went for my initial examination in mid October. I picked out a pair of frames and was told I would receive a phone call when they were in. That phone call never came, so I had to follow up myself, perhaps a month later. When I first tried them on, they were horribly bent, and the front-office staff proceeded to wrench on them to make them fit. I told him I would not be comfortable walking away with that product, and so he said he could send them "back to Davis" to have the frames replaced. I didnt receive a phone call again for at least a month. When I called and inquired, he said that they were in. I went again. They appeared to be exactly the same frames, and thus naturally didnt fit. He encouraged me to pick out a new set after telling me that the right side of my nose was elevated--a new observation for me. I said that I wasnt interested in a new pair, and kindly asked that he try to return them one more time, or Id take my business elsewhere. Two to three weeks later I still hadnt received a phone call (I was promised a one-week turnaround time), so I called my insurance provider directly. It turns out the front office staff member lied about the frames I picked out being an insurance-provider product. Instead, he filed the claim under a site-provided frame and charged me the allotted amount I have for a non-participating frame. As such, my insurance provider had no record of having received the frame for replacement or repair. In all likelihood, then, the front office staff lied about having returned the frames to be repaired. I feel for the optometrist at this site; she acted like a professional. The front office staff, however, have been dishonest and unprofessional. I would encourage you to take your business elsewhere.

Katy Knight

There is a bit of a wait. I arrived early for my 11am appointment to get insurance info, etc. out of the way. The doctor arrived at 11:15. However, the exam/contact lens fitting was awesome, and the people working in the front are super friendly and helpful (and willing to offer an honest opinion on your glasses choice). This is the 3rd location of Eye Encounters in the city, and I think its the best one in terms of the look and feel of the space - its bright and clean and there are plenty of mirrors in between the rows and rows of glasses. I used to be the sort to buy designer frames, but now that I have a pretty strong prescription, the cost of my high index lenses and disposable contact lenses makes that seem silly. So, I love that EE has WALLS of "2for" frames. (2 for $79 for a basic prescription, though I paid 2 for $199 for my special lenses). The selection of cheaper frames is always varied and trendy, which I think reflects a nice attention to detail on their part. I walked out of there a few hundred dollars poorer, but I didnt feel like Id been robbed.

Jerry Jackson

please do not waste your time coming to this place. They dont keep up with appointments. I went to an appointment that was supposed to be scheduled and they didnt know that I was supposed to be there. Plus upon my visit they had the wrong specialist there for me she had no idea what she was doing. So finally decide to give him another chance. I come and get my eyes checked out and I was told that I should get my contacts within 2 weeks two months later no contact I just decided to leave them alone. Please try not to do business with them they are completely unprofessional. Stay away. I have no idea how they keep a business running like this.

Aminah Abdur Rahman

This place is the worst. All Dr Zeitlin patients beware. Customer service is horrible!!!!!. I came in for my appointment today and the gentleman at the front was very rude . I had to speak to the manager about him who happened to be very nice.. Unfortunately because of the rudeness of this place I decided not to have anything done. FIRST IMPRESSION IS A LASTING IMPRESSION. From the time I walked in the atmosphere was not very professional.

Denise Adamson

I had a eye exam from eye encounters about a year age, since then i had to go back 4 times, every pair of glasses i got from them broke. I am very frustrated with this company, their is no way that i should be on my 4th pair of glasses within a years time. I will never go back their again and i would not recomend none of my friends or family members to go their.

Cynthia Murray

I am nervous as heck to go to anyone other than Dr. Zeitlin as he has been a master eye doc and did the most thorough eye exam I had ever had, then proceeded to deliver glasses that i could actually SEE with after wearing glasses for nearly 25 years. Ill give EE a try. Got my fingers crossed and my prayer beads out!

Kristen Kohser

I agree with all of the customer service reviews above. I unfortunately did not leave and went ahead with my appointment. It did not get better. It appears that they have lost my frames, prescription is no where to be found, AND they have no record of my visit :(

Shakie G

My experience with Eye Encounters was smooth, professional & fast. The optometrist explained why I needed the type of lenses I have. The guy at the front desk helped me choose my frames. The entire staff was helpful and concerned.

Daniel Lin

incompetent workers. placed an order a week before hand and didnt receive a call that it came so i called them and turns out they never put the order in. The staff was also watching youtube videos while talking to me.

Sher Abbas

They are the worst eye glasses center ever. Seriously I am being their customer for 2 years and they dont even know how to talk the right way. Dont even make glasses or contact lenses with them.

Kamal Madinc

The guy was outside smoking and i walked in he acted like i was bothering by coming to the store to pick up my glasses.

J Brown

I brought some glasses from them and it looks good on my face, I love it

Lucy Cao

Terrible customer service. Never go there again.

Charlie Marsden

Looking for a New Eye Doctor, Not this Place!

Karim Palmer-Reid

Best place to get glasses from hands down

Besun Jackson

Very great service