Jersey Coast Appliance

Category:	Appliance Store
Address:	18 NJ-37, Toms River, NJ 08753, USA
Phone:	+1 732-240-2262
Site:	jerseycoastappliance.com
Rating:	2.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 10AM–2PM

Location

Photos 23

Reviews 14

todd winn

Our dishwasher broke, so we call jersey coast appliance and made an appointment. They didnt show up in the two hour window, and eventually i had to leave the house. Anyway we rescheduled, they said the pump was broke and would be 300 to fix, or just the 90 dollars for the trip out not to fix. 300 was cheaper than a new dishwasher, so we agreed. They came back out a week later(3 weeks now) and sent a different technician who "repaired" it , and ran the dishwasher for 4 minutes to show my wife. After he left, my wife ran the dishwasher, and it leaked all over our kitchen. They came back out 5 days later(original technician) and said we d have to replace a hose(another 300 dollars) , to which i said i could have had a brand new dishwasher for less 3 weeks ago. They said theyd do it for 200$. To make a long story short, its over 4 weeks later, they were completely imcompetent, im buying a new dishwasher, out 300 bucks to these hacks. I took the time to register for this site, so i can warn you all, do not used this service, they will rip you off and drive you nuts.

A Private User

I called them after my washing machine broke (still under warranty), they set an appointment for three weeks later. I took a day off from work, and they called and said the parts are not in until the week after. So I decided to stay with them because they are the closest one to Manahawkin that is warranty under Maytag. On that appointment day, I was two minutes from my house and I saw the truck going the opposite direction from my house. I called the posted phone number and the lady gave me an attitude and said the guy was out of the area. I laugh and said, "did you know that I saw your truck near my house?" and she said I have to make another appointment (which is two more weeks). Would you keep your dirty laundry for two months and wait for them to come and taking days off from work to convenience them? Overall, they were the worse business I have to deal with in my time in Manahawkin, NJ

Griz Bear

Ordered a high end range hood. Went to install it and the problem was it was missing key installation parts and directions. Looked like someone repacked and returned the item. Notified the store, thinking they would say hey, bring it back. But it was like they thought I was lying. Their solution was hold on a minute, here is the number for customer service of the company. Really??? Thats your solution?? So I called customer service and couldnt get thru the whole day! (They had phone issues). Called the store back and said I needed a solution now, so they called the service rep, and had the manufacturer call me. When Braun called me, they were great! You know what they told me? return it to the store and "they" will get me a "New" one shipped overnight! Something fishy.

Andrew Ciesla

Absolutely horrible. The customer service service associates are gruff, rude and act as if they are doing you a favor. They refused to schedule warranty repair despite manufacturer authorization. During my three phone calls to them, they ignored my information and placed me on hold repeatedly to handle something else more important, Frustrated, I hung up and called another vendor, Immediate Appliance Repair . The difference was night and day. Immediate Appliance Repair was courteous and responsive and dispatched a service man the same day and fixed the problem. Plus they thanked me for using them! I will never use Jersey Coast Appliance, nor recommend them to anyone. They are not customer friendly and did not value potential business.

njwhitetail

Disgrace , salesman was very short and couldnt be bothered. , delivery guys messed up 3 walls and the ordered machines were wrong and had to take back. Messed walls up more on way out also. Said they were going to refund , called bank and nothing yet. The owner called personally trying to correct problem and requested pictures of walls. As soon as he was sent the pictures he has never responded back. Funny as he admits fault then does nothing about it. Damage to a customers home is not what I expected.

Kristin Gasser

Horrible customer service! Two weeks to service a dishwasher and when asked for a morning appointment scheduled an afternoon appointment anyway. Called to reschedule because I had a family affair at that time, And THEN wanted me to wait another week to two weeks? Never use them! They are rude and unfriendly. I found them through Lowes Warrenty Service Center and called Lowes back and now have someone coming today. Amazingly other company fit me in within two days!

naspaventa Freeslots

my washer machine broke down the other day and i called jca and i got a technician to come out right away on the same day to fix my machine, they had the parts on there truck. i was so happy they were able to fix it right away. while he was there he also looked at my range which needed an igniter. This place is the best , i would recommend this place to everyone.....

Michelle JOnes

Had them come to repair a pump/draining problem for $250... the pump drain worked after the repair but SUDDENLY the timer agitator failed , the VERY first time I used the washer again and Jersey Coast said would be another $200 plus repair. The timer agitator was working PERFECTLY before the pump repair.. GO figure.. Do NOT use them for your repair jobs.

Christopher Padulano

This outfit came out to service a brand new Frigidaire dishwasher that was under warranty for a defective control panel that was peeling. After waiting 3 weeks for the part, they came today to replace it. Now my dishwasher will not stay on and leaks. Do not use this service or buy Frigidaire products. Terrible customer service.

Marlene Colasuonno

The worst customer service I have ever experienced. Paid over $900 and unit still didnt work. When another serviceman came he said he had to leave his home to fix our unit. I asked him why he came if he didnt want to work? He said pay me & I will come in. Are u kidding? When I told the office they were rude and obnoxious .

Christine Irons

Ive been waiting for part for my washer for week now and was told that would be here Wednesday and we are into Saturday now and still not here and just called them and my part came in Friday tech was supposed to do it Saturday but didnt Take It with him now Im scheduled for Monday VERY unprofessional

Michelle Bennett

Had jersey coast appliance out to service my dryer. The tech was very informative and polite. I felt very comfortable having him in my home. And my dryer works like it did when i 1st bought it.

Chris Keelen

Worst service ever. Have a Lowes service contract. Lowes is even worse they sent a tech to repair leak in new dishwasher. 2 days later floods kitchen floor and leaks into air ducts.

Lisa S

Friendly and fast service, expert technicians. My repair was completed quickly and efficiently. I highly recommend them.