Earl B. Feiden Appliance

Reviews 4

AL

Albert Gallucci

Update 8/19/14: while I stand by the original review I would like to be transparent about what happened next. Brad Feiden called my wife after reading the review and said hed like us to call him back. His voicemail was full and we werent able to talk to him. A couple months later be called my wife again (not realizing he had called previously) and said hed like to send someone out to fix the fridge free of charge. We were able to get a very nice gentleman who knew immediately without looking what was wrong with the fridge. The seals were bad and apparently its a very common problem. He replaced them and said theyd only last 6 months before having to be replaced again. He tried to charge full price ($160) before we complained saying that they said theyd work something out. We got half taken off. Im still not thrilled with the service but at least they tried. To their credit, they never asked me to take down this review. Original review: Their service is terrible. We bought a whole set of Frigidaire Professional Appliances and liked the sales experience. After about 9 months our ice maker on the fridge started making bad sounds and we called the service department. No one answered so I left a detailed message with my information. No one called. About a month later the ice maker stopped working and we called again. Same deal, no return call. The ice maker then magically starts working again so there wasnt much urgency on our part to stalk them. Finally it stops working for good another month later and we are determined to get a hold of someone. When we finally do, they inform us our warranty was up 5 days ago and that wed have to pay $90/hr for someone to come fix it. This is especially disturbing because we purchased everything and didnt take delivery for a month. They are doing the warranty from the purchase date which doesnt make sense to me since we didnt actually have the appliances... I understand that we couldve pursued it more feverishly but at what point does it become ridiculous for a business to not return multiple very polite and detailed messages? I dont have time to call them all day long to get someone to answer the phone and help me. Bottom Line: The customer service is terrible, if they dont answer the phone for you dont leave a message... They will not call back. We will not be buying anything more from them, we tried to support small businesses but theres no customer service from this one.

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KA

Karen Gutta

My husband and I took a week off work to prepare the gardens for spring. Unfortunately Mother Nature decided to snow instead which left me with a week of inside projects before I was to host a big Girls Weekend at my house. The Wednesday before the girls were to come (Friday) my dishwasher of 14 years kicked the bucket. I couldnt take it. The house was in the midst of many partially completed projects, complete and utter disorder and the dishwasher was the last straw. We stayed up late researching online and decided to try a Bosch (previously owned a Kenmore). Of course Feidens carried it. We were in luck. Late start Thursday morning brought us into the showroom around 1030AM. Met Lou Sidoti at the door. He completely understood our predicament. I explained what we needed; he showed us the model; they had it in stock (in white which I understand is unusual since most people have moved to stainless steel) and it was purchased - all within 15 minutes! There was a glitch due to OUR late start out the door. They had 1 spot left on the truck for Fridays delivery but the installers schedule was completely filled. Lou understanding that 4 women did not want to spend the weekend washing dishes contacted the installers and they guaranteed a Friday afternoon installation! I cried. Things were falling back in place. When I got the call Friday afternoon that they would be there around 2pm, I couldnt believe my ears. David and John were fabulous! They came in and saw that we moved from the American dishwasher to the European so the water and electric needed to be moved. They were quick, CLEAN and oh so efficient! even with the "help" of my cat Sammie continuously trying to act as the manager on site. Needless to say, I/we had a fabulous stress free weekend. I cannot thank Lou, David and John more! We have relied on Feidens for many appliances in the past, but NEVER expecting that they could pull off a 30 hour turn around. They have always provided the best and most honest service and offered the best appliances. This is always what I have come to expect. This time they outdid themselves. Oh yeah, the dishwasher....Bosch 800 series is wonderful. NO sound! Spectacular cleaning! So much better than the prior Kenmore.

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JO

John Scieszka

Over the past two years (2011 - 2013) we replaced every major appliance in our kitchen with Frigidaire Professional models for the dishwasher, refrigerator, electric range, and microwave, and purchased all products from the Clifton Park location of Earl B Feiden. I could not be more pleased with the results. I am always willing to do my homework and get the best price and Earl B Fieden gave us the lowest price on all four appliances in comparison to both other local retailers as well as the big box stores. Two weeks ago we upgraded our range and over the range microwave to match the dishwasher and refrigerator we had purchased previously. I felt the delivery and installation service was excellent and professional. Upon using the range for the first time, I noticed that the skillet I had used left significant scratch marks across the glass top surface. I placed a call to the service department in Latham the next day and they scheduled a tech to come out within 48 hours to look it over. The tech (James) was very professional and although he felt the damage was done from the skillet I had used, he agreed to replace the entire glass cook top at no cost. James ordered the part while onsite and was back the install the new cook top less than 2 weeks after his initial visit and had the new top operating in less than 30 minutes. In reading some of the other reviews, I was surprised to read some "negative" remarks. My experience could not be more opposite. I would highly recommend Earl B Feiden for both price and service.

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A

A Private User

Company does not stand behind their product.They also have very poor service. I bought an expensive oven there a year ago.It has now had three fires/explosion of sparks in the back! In the year I have owned it, I have only had a working stove for seven months!I have been waiting almost five months to get it repaired. The first time they attempted to fix -it took three months to get the parts! Then I had to wait almost three more weeks for Fidens to actually come to my house and install the parts. One day I waited the whole day to find the repair person was sick and not coming. Another day I took off work and waited to be called at 5:00pm and told they were too busy to come that day. So I had to wait for another available appointment.Twice when the repair department thought it was fixed, it caught on fire the first time I used it ( one a green shower of sparks electrical and one a large campfire style fire back in the vent area). Fidens refuses to replace the stove for a like model ( although they would replace it with a lesser model that would not fit in the space available between my cabinets). I recently found out from Viking that this may be due to the fact that I bought it as a floor model on sale. I assumed it was a year or two old. Recently, when I called the manufacter to complain, I was asked for the model number. I was stunned that Fidens had actually sold me an EIGHT YEAR old stove! Go somewhere else to buy! This has been a nightmare!

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