|Category:||Pet Supply Store|
|Address:||17919 Ventura Blvd, Encino, CA 91316, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM|
A Private User
I just called and was told the groomer closed at 7pm. Being that it was close to 6pm, I went right over. When I got there I found that the groomer was already gone and closed. I asked why and the Assistant Manager said "Well, they left" and that was that. Once I exited the store I realized that the groomer hours listed outside said they closed at 7. I went back in and brought that to the Assistant Managers attention. This time she said "Well they left at 6 because we are remodeling". I told her that when people call for hours, that is something they may want to mention. Like most working people with children, I do not have time to be driving places, after calling even to make sure they are open, to show up and find it closed. What hits me hardest is the lack of any kind of sympathy or an apology for the mistake. The assistant manager just flirted away with a man she was helping and could care less. If customer service means something...anything...to you, I would not go to this location.
A Private User
I took my dog to be groomed, I was late and offered to reschedule. They said that they had time to do the job. When I picked him up, he looked good. However, when I arrived home and was petting him I found MULTIPLE RAZOR BURNS RANGING FROM MILD TO SEVERE! I took him to my vet, to check his skin, the vet was not pleased. In addition, he has had skin problems since, his coat was beautiful before, now Im doing anything I can to get it back the way it was previously.... I have a little dog who is accustomed to being groomed and handled. This never should have happened, and they could have a least let me know! I know they hurt my little boy. I WILL NEVER TRUST THEM WITH ANY OF MY ANIMALS AGAIN!
Had worst experience , being a long time shopper at this petco... (long story short... Daniela , a manager , Was very un professional.. She clearly doesnt show a role of a good manager, such as Anthony/Travis ETC.. Unbelievable a "Manager " went ahead and spoke poorly about a person , when their standing just one register away. Might be a good idea to re-train , such behavior is very inappropriate for a manager)....-Never will take my Business here....
Refused to clip one claw for my poor dog because we are not registered with them. I used to do it at home but once i did a bad job and i dont really want to try. Alan or whatever this aHOLE name is shouldnt even work there. We spend a tone of money i mean used to spend. Hope they improve their thinking about helping. Do not recommend to go there and waste your hard made money.
True customer service at its finest. Thank you so much Travis you really went above and beyond I really appreciate it. Super friendly super professional and very knowledgeable. God bless. the checkout staff Albert was also super friendly and very helpful.
Super friendly and helpful with everything from what kind of dog food to choose to whats the best bones for my dog, to helping me with washing my dog and suggesting the right brushes....really good people work there
Love this store. The staff are knowledgeable and friendly, and the store is always in great shape and well stocked. Their selection of products is great too, which is important for someone with 2 large breed dogs.
Price is average. Sometimes it comes out ok, but last time they cut my dog really badly with the clippers in several places so not going back. He was bleeding from the neck and paw and had rashes on his legs.
This is a nice Petco with ample parking. The store itself is big and the workers have always been helpful in helping me find what I need. I just wish Petco carried a bigger selection of raw food.
i recently adopted 2 guinea pigs both whom are girls Lucy and ethel and I needed to buy new supplies for them to make them feel more like home and I found mostly everything I need at petco.
The store is a lot smaller than petco but carries many of the same items. Its not a dog supply store only, as the name may indicate, but for other pets as well. Clean store, friendly staff.
Well lets say you can find almost everything here for your pet, the customer service not always available for you but all the rest is good enough
Peggy Van De Weghe
Stinks. Service is awful. Always long line. Never enough people at cash registers. Good selection of products for dogs! Well stocked always.
My girlfriend loves this place especially their dog grooming area. We bring our dog once a month and they do a really nice job.
There is nothing that you cant find in here, even the staff is very knowledgeable . A great shopping if not a little expensive
I recently got a pet goldfish and they had all the things I needed make him a home. I am thinking off getting another fish.
I like this petco. Employees are helpful for the most part theres plenty of space but during rush hour its really crowded.
Service was excellent. They took care of my pet looking like a new dog. I recommend them highly.
The employees here are very good at their job. I highly recommend the quality of their service.
Petco where the pets go. Well and me cause whos gonna pay for these spoiled ones stuff. Lol
Decent pet store. Needs a renovation, but nice staff, very helpful. Mr. Julius approves.
Nice petco. Many great animals, pets , to adopt, get supplies for, groom. Love it!
Great service but they are always out of the brand of dog food I get for my dog
Awesome.and very very so amazing your jobs for may Popeye and have a nice days.
Everything you need for all types of pets. Friendly and knowledgeable staff.
I just bought my dog I knew healthy food my dog is very happy and I am so
Super helpful and friendly staff. My dog will pull me blocks to go there.
Bad customer service over the phone. No respect. No communication skills..
Good store with enough variety of pet products. Weird parking spots.
Friendly staff. Nice layout. My regular place for my mini zoo.
Very friendly environment and they have a adoption for pets
A Private User
Great place to get Science Diet real chicken dog food!
Kind staff, plus my boxer, Duke, loves it here.
That is no service never pick up phone...
Great parking, store well organized
Big variety and helpful staff.
Friendly staff. Good prices.
Employees are very helpful
A Private User
Great staff and great help
Its time for a makeover.
Very helpful staff
My dog loves it
Anna Nicole Fuller
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