Earl B. Feiden Appliance

Reviews 8

CE

Cebus apella

Horrendous. I bought locally because I wanted to support a local business. I bought expensive high end appliances. The $5000+ refrigerator came without a kick plate and I asked the deliverymen at the time of delivery to make sure it came. I subsequently called numerous times, and they kept telling me they would order it and call me when it arrived. It never came. Service told me it was a sales issue and sales told me it was a service issue. Now they tell me I have to pay $300 for it because its been too long, even though I had requested it many many times over YEARS. Separately, when my Viking oven needed repair, the second repairman that came to install the needed part literally did not know how to turn the oven on. He was a subcontractor. Since, the oven has been making a strange ping! sound. It also turned out that they had my credit card number on a piece of paper lying around with absolutely no security. In a third interaction, I had to call them for service of another refrigerator, the serviceman (who they charged me $90 for), told me he could not fix it, it would need a $400 systems analysis, plus whatever other parts and labor. Knowing this, I spent hours looking for a new fridge and almost bought one. It turned out the refrigerator had just been turned off. How could a repairman not have known this?

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GO

Private Reviewer

Feiden Appliance are in the worst slummy neighborhood in Kingston, with a low-life, scummy attitude to match. I bought a washing machine and dryer from them. They acted like they could care less about you from the moment you walk through their door. After fifteen minutes, I had to go find a sales person. They acted like they were doing us a favor for spending top dollar on the washer wed bought. I figured it was an off-day for them and cautiously arranged for delivery. They sent some disgusting, rude, ex-con, tattood thugs to install it, who d left THEIR garbage, sandwich wrappers, and and empty soda cans all over my laundry room. They heavily scratched up both appliances during delivery, and the store totally refused responsibility. They had the worst attitude. One of the delivery guys scoffed at me when I politely asked them if they could pick up their garbage on the way out. They were slime, and I couldnt wait for them to leave my home. It felt like one of them was looking around, casing my house to rob later. They also installed the wrong hook ups for hot and cold water. These people are the WORST appliance store in the entire tri-county area. We had a much better experience with Home Depot when it came time to replace them.

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VI

Vicky Perry

I called to get a subzero freezer repaired - wasnt freezing. I also was in the market for two other kitchen appliances. They scheduled a visit a week later for freezer repair and to measure for the new appliances. Service guy says the freezer only needed an adjust of the thermostat. He does some measurements. He diagnoses a bad timer control in dishwasher but cant repair it because those parts are discontinued. So I pay for the hour work $118 assuming at least I have a working freezer now. No such luck. Checking the next morning, "ice cubes" are water. Before I can call them, the sales guy has called me - great news ... from those measurements, i can get a wall oven for $2300. When I bring up the non-repair, he simply transfers me to service. The service coordinator tells me "Subzero usually takes a day or two" to generate a "new climate". So I wait a day. Still no ice. They never called me back to check on this "repair"

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AN

Ann Kalmbach

I needed 2 stoves (I manage property for a not-for-profit). I went to Sears and spent 20 minutes waiting for a guy to stop gossiping with and old friend of his, while I carefully looked at their options. When gossip time was over he simply walked away, break time I guess. Needless to say I was livid. I drove immediately to Feidens, where they always see a new customer come in and come out to see if they can help. I bought a scratch and dent at a great price and a perfect 24" for a small space. They were delivered the next day, old broken stoves taken out. I have learned over the years that older appliances simply are not worth the cost of repair. Sears, as I remember, charged 200 (a few years back) just to come out and if they do not have the part, another 200 to come again and put it in.

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LO

Lorna Massie

It was the best experience....Our old top freezer refrigerator died. We decided to switch to a bottom freezer, but due to kitchen size restrictions, were unable to find one that would fit. (The bottom freezers are always taller, mysteriously!) We had given up when we called Feidens to order another top freezer refrigerator. Mike heard our problem, said to hang on, he thought he could find one....that same day he arrived with a bottom freezer refrigerator that fit perfectly. He & his partner installed it efficiently & quickly & loaded our old broken one on their truck. Friendly, funny, reliable. Weve been going back to Feidens for years & years. Theyve never let us down.

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CH

chris vilandry

This is the worst place in the world to buy an appliance. The service is horrible and when there is a problem you would be lucky to have them even return a phone call. When they do, do not expect them to come out and repair the damage even if your appliance is under warranty. When your appliance totally fails they will offer to come out for over a hundred bucks. This place is a total sham and if you are dumb enough to not do your homework , caveat emptor. Let the buyer beware. Then get out of there as quick as you can because one of the slick salesmen will sell you a piece of junk in the blink of an eye. Okay you have been warned.

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RA

Raymond Feasel

I have purchased appliances from this company for many years because they are local and I get service that is not available from box stores, even if it cost more. I bought a gas stove and a few years later there was a gas leak and the gas company shut off the whole house because there was not safety valve installed. I called Earl B. Fiedens and their service manager told me I had to wait over a week before they could come and repair my stove. When I told him we have not hot water etc. he said it was not his fault that we broke the stove. When I told him this was unacceptable he told me he didn’t care if we ever bought from him again.

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BO

Bob Frick

As a contractor who recommends Appliances to our clients, we have had great success with Earl Feidens Kingston store. We make sure the client tells the sales person that they are a referral from our company and we give the customer questions to ask so the expectations are set properly as to who will do the install, etc. We have also been happy with the service department response - both at our clients houses as well as our own. Service is a big part of why we recommend people give them a try Stores can have bad days and people can be less than spectacular on any given day. For the past six years we have had no complaints.

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