Hub Furniture Co

Category:	Mattress Store
Address:	291 Fore St, Portland, ME 04101, USA
Phone:	+1 207-773-1789
Site:	hubfurnitureco.com
Rating:	2.7
Working:	9AM–7PM 9AM–6PM 9AM–6PM 9AM–7PM 9AM–6PM 9AM–5PM 12–5PM

Location

Photos 24

Reviews 8

Charlotte Beach

We purchased a Klaussner couch from Hub in March of 2015. About a month into having the couch, the fabric started to shed and pill all over. At first, I thought this was just the new fabric being broken in but it has continued to deteriorate over the past year and is now very thin and still pilling. It looks like a 10 year old couch and isn’t even 2 years old. While very annoying because the salesman Steve had assured us that this particular fabric was “extremely durable”, it was something we could live with. However, recently we had a much bigger problem that further highlighted the absolute embarrassing quality of this furniture. We were sitting on the couch one night and we heard a loud cracking noise. Now the couch was sagging in the middle and completely touching the floor. Hub sent a repair man out to take a look and upon inspection of the bottom of the couch found that the frame had completely cracked. What was even more alarming in looking at the frame was the type of wood used. When we purchased the couch, the salesman Steve assured us that the frame would be made of real hardwood handcrafted in North Carolina. This was a complete and utter lie. The frame in our couch is made out of particle board or some other synthetic wood. When I called the owner Sam to tell him that we were lied to about the quality of the frame, he insisted that although it is not real wood, it is extremely strong and that “house are made” of this type of wood. That was likely another boldfaced lie given that the couch didn’t last 2 years without the frame completely giving out. Note that we are a young couple without any kids or dogs – it’s not like this couch is getting a lot of wear and tear. Sam tried to imply that we had done something to break the couch which contradicted his reiterated point that this wood was extremely strong. If a couch cannot withstand two people sitting on it, it is clearly defective or extremely low quality. I had never heard of this happening to a couch in my entire life, especially less than 2 years into purchasing it. The bottom line is that Hub sells embarrassingly low quality furniture using salesmen who will tell whatever lie they can to make a sale. Even worse, when issues are raised after the sale, they will continue to lie and take no responsibility for the poor quality and unprofessional salesmen that they employ. Do not waste your time or money with this company. I have warned all my family and friends in the Portland area to avoid Hub at all costs.

Amy Pollini

ABSOLUTELY AWFUL! STAY AWAY! Matt, the salesperson, is a deceitful, condescending, sexist, liar. He sold us(at full price) a chair off the showroom floor! The wood was damaged & the leather was worn. We waited 6 weeks for a chair that was ultimately removed from the floor! We also ordered a couch that smells like vomit & garbage! Weve been told to keep the windows open & the smell will dissipate. Its been a week & no one has sat on the couch! When confronting Matt about the order he claimed he told us that the chair was off the floor. He only marked the store copy receipt-not my receipt. The owner, Andrew, readily refunded us for the chair. Almost too easily...like he does it often. Neither Matt nor Andrew offered an apology or accepted any wrongdoing. Clearly HUB has learned nothing from other Maine companies regarding customer service. Do yourself a favor & go somewhere else. The pricing & salespeople arent worth it. HUB is a terrible place to do business with...STAY AWAY!!!

William Arlint Jr

I have to say I was extremely surprised at the knowledge of some of the people that work at Hub Furniture my wife and I literally took an entire weekend shopping for furniture from Maine to New Hampshire our last stop was at HUB and Westbrook we met a gentleman there that was extremely knowledgeable we were there and spent a lot less time looking at furniture the prices were extremely competitive with Bobs Lazy Boy in Green Mountain furniture whats told us there was the knowledge the fact that the guy asks a million questions about our style and then had to sit and pointed out posture and when we found it out what made us comfortable it was easy to make a decision the delivery was reasonable and a lot cheaper than the big stores and they are flexible and delivery times whereas big stores arent this is a family-owned company in Maine and have been around for over a hundred years no brainer anybody that put one there needs to have a self reality check because this is a great company.

Rob V

Just bought a new bed, box spring and headboard. After 30 days the headboard crackles every time we sit on the bed. Called Hub Furniture asking what they would do about it. They indicated that the head board had nothing wrong with it, that it was designed that way. They made no offer to send anyone out to look at the head board, nor would they allow us to return it, or trade up for a better headboard. When we asked the owner of Hub Furniture Sam Novick if he cared that we were an unsatisfied customer he stated that they have been doing business this way for over 100 years. So if you expect any customer service do not go to Hub Furniture. FURNITURE BUYERS BEWARE OF HUB FURNITURE - NO CUSTOMER SERVICE.. NONE

A Private User

I was very excited to be supporting a local business, but I had a terrible experience there. I purchased a coat rack for my office, which had very light usage - only 1 or 2 jackets a few days a week. After three months, it had completely fallen apart, and was broken in three places. When I called, the owner of the store was extremely rude and said that I had somehow used it improperly, and that it was my fault. He refused to do anything to address the problem, and was very short with me. I had high hopes for this store, but I have never been treated so disrespectfully in a customer service situation.

Jane King

The furniture is OK, but well NEVER buy from them again. Delivery guys were rude, filthy, argumentative, and destructive. They tore up a door, broke a thermostat, and threw our used furniture into the bushes, breaking it and causing my husband to tear a muscle pulling it out. Incredibly, the proprietor insisted the boys are well-liked and respectful and he believed their claim that theyd merely knocked off a thermostat cover. When we told him to send someone other than them to assess the damage, he failed to return calls or email. Never experienced such terrible customer service!

A Private User

I visited the Portland store on Fore St, couldnt wait to get out - it was disgustingly filthy! Didnt want to sit on anything, saw spider webs from one piece to another - with spiders in them. Had to tromp up three long dusty gross stairways to see what was not jammed on the 1st level, lighting was terrible, felt like I wanted to go home and shower when I left! Would NEVER go back, and after reading these reviews, would never consider purchasing from them - at the prices I saw I would think they could afford a cleaning company at least once a year.

A Private User

We bought a Klaussner Couch and Loveseat from Hub in July and 3 weeks after we had these items they were sagging in the middle. We wanted to support a local biz like most and they have favorable delivery times that are much shorter than others, but this stuff is junk. Rates up there with Ashley furniture. Slip covers are nice and durable but now sag on the ground and looks dumpy. Havent even tried to pursue replacement as were so busy with our child. Also should note that I weigh 150 pounds and my wife is 100 pounds. So if were sagging these…