AT&T

AT&T, 11794 Fair Oaks Mall, Fairfax, VA 22033, USA,

Category:	Cell Phone Store
Address:	11794 Fair Oaks Mall, Fairfax, VA 22033, USA
Phone:	+1 703-691-8553
Site:	att.com
Rating:	3.1
Working:	10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 11AM–6PM

Location

Photos 16

Reviews 11

Chris G.

Refused service and asked to leave the store when I politely requested to see policy dictating I allow personal information above AT&T requirements be entered into a "local" store database. I entered this store with the intent of changing my plan due to a pending overseas tour. When asked, I provided proof of ID; which the store representative began to copy. When I asked why the store needed to copy the data from my Federal ID, he stated it was store policy. I pointed out the difference between this stores need for proof of ID and AT&Ts, asked him to stop, then offered there must be another way. He went for the manager. She immediately became defensive and stated it was store policy while acknowledging both AT&Ts policy and local/federal laws protecting privacy. When I asked to see the policy she told me she didnt have to show it to me and asked me to leave. No explication was ever offered as to why a face-to-face meeting should require the store to database additional personal information. Scary.

Jared Rondeau

Went in after attempting to activate a SIM card for 3 hours at another store and with customer service to no avail. Called them to see if they could help and they refused to pick up despite 5 minutes of ringing. Went into the store anyway and the manager gave me a new SIM card and shoved me out the door, insisting that they wouldnt help and that they were all inordinately busy the 10 minutes prior when I had called, despite that there was currently only one customer in the store for the 6 associates on the floor. Terrible service from terrible employees who have no desire to do their easy jobs.

Elshad Mammadzada

All staff at this location just spend time and were not helpful except Managar Sayed. We asked them question and helped us swich the line from Spring to At&t but they didnt explain us and even not attempted to move at&t as a old customer. Finally Sayed argued one them to help us and try to solve the problem. We just left them location.

Charles Lindberg

After speaking with the ultimately rude service rep over the phone, I was fully prepared and expecting to go next door and switch to Verizon. The staff (starting with Jim) were attentive and helpful. Fabbio found where the problem was, fixed it and promptly credited my account. AT&T has NOT lost a customer today. Thanks guys.

Grace La

Nas, the Assistant Sales Manager, at this location is fantastic! Hes helped me few times in figuring out my questions re: the bill, and tried to explain everything in detail. He was patient with me and wanted me to have the best deal. I usually dont write reviews, but I thought Id spend few seconds to share my experience with Nas.

Maureen Schultheis

On April 2nd I had the best experience at this location. Khalid Mustafa was so helpful and patient with my son and me. Not only did we upgrade my sons phone, Khalid reviewed our plan, switched us to unlimited data, added a new tablet, and added Direct TV. His friendly personality made this an amazing experience.

Debbie Reynolds

I found my experience at this location to be very good! There were a lot of associates and I didnt have to wait long to get my needs serviced. They took time to evaluate my current company and plan and come up with the best fit for me and make sure I knew about the current promotions.

Ravichandran Pichaimani

Very worst customer service. Please dont go this AT&T store. Employees will lie to sell their products.

Trinidad Lara

The staff was so friendly and they helped me out immensely. Best AT&T store Ive been to! Thank you!!!

KnightsinConcertHalls

Excellent staff, what a privilege. Thanks ATT for all that you do.

Mohammed Aloraini

Bad customer service