Eatontown TV & Appliance

Category:	Appliance Store
Address:	50 NJ-35, Eatontown, NJ 07724, USA
Phone:	+1 732-542-0400
Site:	eatontowntvandappliance.com
Rating:	3.4
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM 11AM–3PM

Location

Photos 24

Reviews 14

Andrea Acerra

For the last 25 years I have bought my appliances from here. I went on Presidents Day weekend to purchase a refrigerator, stove, and dishwasher. A deal was agreed upon and I was sent to pay in Long Branch in order to pay 3.5% sales tax. I arrived at the business and it was not open. I called the store and they had know idea what was going on. Come to find out there was a medical emergency apparently the day before but Eatontown wasnt told. On called the store the following week, TWICE, on Thursday and Friday to make sure that someone would be in the store on Saturday so I could pay. I was told someone would be there. Guess what? No one was there. I wasted my time and gas twice. Clifton, my sales person did take $20 off my order for the inconvenience. My entire order was to be delivered on February 29th. I stopped in at the store on the 28th and personally checked with Clifton to make sure it was a go for Monday. He told me YES. I rush home from work and there are 2 calls from Eatontown Appliance. Not from Clifton but from Cheryl who has now proceeded to tell me the stove is not available because it is "broken." I still dont believe that was the case. I was inconvenienced again. Not once did Clifton pick up the phone to apologize. I actually stopped in this Saturday to tell him he should have been on the phone apologizing to me. What did learn? I will not be returning to Eatontown Appliance.

A Private User

Im pretty disappointed. Ive purchased a fridge, microwave and dishwasher when I moved down the shore, recommended by a friend. ALL our appliances have needed service in less than a year. Customer service who answers the phone never apologizes or puts us on a priority service when they see weve needed regular service to our appliances. Sure, prices are good but the bottom line is Ive never had to have ANY appliance serviced at my previous home and all my appliances were over a year old. I told them about my parents microwave being 20 + years old and never needing service or breaking down, they replied to me "Well they just dont make things the way they sued to." REALLY. Tecnhology was greater in the 80s than it is today? Hmmmm, I never woulda guessed. How about that response for customer service. Im ready to throw out all my appliances and start over again. After investing several thousand in appliances one would assume things would work, and if not, Id expect some pleasant customer service. Yes, they replaced our microwave which broke, but that took a good 6 weeks or more. The ultimate issue is, should appliances have issues and be inoperable when they are less than one year old? Should management step in and be apologetic and polite when a customer has spent thousands with them? Im disappointed to say the least.

A Private User

I thought Eatontown TV was a good place to buy appliances until my experience this past week. We ordered all of our new appliances from the store and our GE Cafe stove arrived damaged. The top and side of the stove had a big dent in it. I was told by the store manager Said that I could 1) return the appliance and have them order a new one, or 2) accept the stove and they would quickly fix any damaged parts. He told me that having the damaged stove repaired would be much faster than getting a new one so foolishly I let them bring the stove into the house. A GE repairman came to the house and told me he could fix the top but not the side. So now I have a brand new $2000 stove with a big dent in the side. Eatontown TV wont do anything about it and told me to contact GE directly. Bottom line-buyer beware. They may have cheap prices but their customer service once appliances are delivered is horrible. I would NEVER recommend this store to anyone.

Gerard N Cudzil

This rating is specifically for SERVICE. I had 4 servicemen out to my home from different companies who could not fix my 8-month-old Whirlpool Dryer. Finally, an AWESOME serviceman, TOM, from Eatontown Appliance was able to resolve the problem. He disassembled the entire machine (I never thought is was going back together again) found the problem, fixed the issue and reassembled the machine to perfect working order in about 1-hour! Nothing short of amazing. Tom was neat, clean, personable, and new exactly what he was doing. I HIGHLY recommend TOM from Eatontown Appliance!

Jeffrey Luma

I moved into a home with Viking appliances installed by Eatontown appliance. Our microwave stopped working so we scheduled a service call. The technician said someone would followup with a call to give us a quote on a repair or replacement. No one called. Several days later I called the store and spoke with Ken. He assured me I would receive a call back. Nothing. Several days later I called again. The woman I spoke with found my name and said she would call right back after finding my file. Nothing. This place is a joke.

A Private User

Buyer very beware! Went in to buy an Asko dishwasher. They happened to have one that would have been perfect but it had a big scratch on front. When I asked about discounting, the sales person had to call over the owner who was unbelievably rude and basically told us to leave. I have never come across such rude customer service and if thats an indication of that place, then Im glad we didnt buy anything there. I would never step back into the place!

Paul S. R. Chisholm

Good sales, excellent service. We called on a Friday to have our 19 year old dryer (from Eatontown TV) looked at. Monday morning, a service rep took a quick look and gave a quick estimate: not worth fixing. A few hours later, we were at the Eatontown store. The salesperson matched Home Depots price. Tuesday morning, our new dryer was installed and our old one was taken away. Yay!

Vicki S

$125 service call for one bose system that we originally bought from them and they installed. The total for today was $267.50, it was explained each component of the system cost $125. I would never go to this place again! Rip off artists in the highest form.

John Parker

Eatontown TV & Appliance helped me pick out a great set of kitchen appliances after our remodel. We tried other appliance stores in New Jersey, but no one came close. Quite possibly the best appliance store in NJ.

Jill K.

If anyone is looking for an experienced, reliable and quick service for any of their appliances, this is the place to go. I have found them to be courteous and knowledgeable.

Mick Seeley

I bought a Bosch dishwasher from them maybe six years ago at a good price. Picked up it and installed it myself with no problems, and it has worked great ever since.

Alex Madonna

Better than the big box stores!

Samg381

Decent selection.

Kyle Foley