Category: | Mercedes Benz Dealer |
Address: | 1513 Savannah Hwy, Charleston, SC 29407, USA |
Phone: | +1 800-792-2537 |
Site: | baker.mercedesdealer.com |
Rating: | 3.6 |
Working: | 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 8AM–6PM Closed |
JA
James Smith
This review is about Baker Infiniti dealerships service department. These people have proved to be exceptionally disappointing in the one and only time that we have dealt with them, which was to address the Takata airbag recall that affected my 2006 M35. Because my dash was cracked, this too was replaced at no cost to me by Infiniti while the airbag repair took place. First problem was that the complimentary car wash that was on my paperwork was not performed. Annoying, but not a huge deal and I didnt have time to wait on them to wash it when theyd already had my car two days (the service rep told me the work takes about half a day because he used to be a mechanic there). Whatever, I had been issued a loaner. More about that later. When we got the car back, the steering wheel, which had previously been working just fine, made a grinding noise when it was adjusted. My husband called the service rep who said that it was likely due to their messing around in the dashboard (he should know because he previously was a mechanic) and to bring it back in the next business day. I brought it back the next business day and was issued another loaner. I received an email later that afternoon telling me that they needed to keep the car overnight and that they were still determining why the steering wheel was malfunctioning. Next morning, I received a call that the problem was not something they had done after all even though they were working all over my dashboard, and that with parts and labor my bill would come to about $700. At that point I called my husband who spoke to someone else in the service department who was adamant that they would not absorb the cost of this repair because they didnt do anything that could have caused it, but they did offer the generous discount price of $525. He also said that the dash was replaced due to some goodwill on the dealerships part, and then when my husband reminded him that Infiniti was the one who was paying for it, became defensive and told my husband "not to tell him what his job was." So thats at least disingenuous. They also told us that were we repeat customers at this dealership they would be more willing to work with us. I dont think thats how you go about securing repeat customers by screwing them for something you messed up and then being schmucks about it. I have talked to two independent mechanics who say that the steering column had to be dropped for dash replacement. That they wont even accept any responsibility for the mishap is just mind boggling to me. Im not accusing them of doing something on purpose, after all. I would just like them to fix this problem their work caused. Even if they had owned up to it and asked me to buy the part and the labor was on the house that would be more acceptable. But they are "respectfully declining" to absorb the cost of this repair. So we have filed a claim with Infiniti. The issue is not resolved and even if Infiniti corporate wont pay for the repair I wont give Baker Infiniti any money because the damage is already done, literally. To add insult to injury, when I picked up my car the second time they STILL hadnt even bothered to wash my car.
A
A Private User
Stay away from the Jaguar service department. Ive made an appointment to get my alignment corrected twice at Jaguar of West Ashley (while in town from Atlanta, both times). The first time, they called me an hour after Id dropped my car off to tell me they wouldnt be able to get to it that day, even though Id set up the appointment well in advance. The second time, Id also made an appointment in advance and when I took my car in, the service guy very flippantly said theyd have to see when they could get to it, because it wouldnt be anytime soon. When I asked what the point of making an appointment was, instead of answering the question, he merely said he didnt set the appointment, so it wasnt his fault. Then, he backtracked and said the appointment was simply so theyd know when to expect me (in other words, to make their lives easier, not their customers). But, obviously, as Ive come to find out twice, theres no point in making appointments with these people, because they arbitrarily set times on the phone, then completely disregard them when you get there. This most recent time, the service guy was extremely patronizing and condescending, acting like it was my fault for expecting my appointment time to be honored. Instead, he had an attitude of, "Well get to it whenever we get to it." When I told him Id just driven 45 minutes to get to my appointment (from Mt. Pleasant, in traffic) and asked him what the point of getting there on time was, he sarcastically said, "Oh, youre right, youre always right." Then, after I walked out in frustration, without getting the work done, I called the GM twice to discuss my experience. He wasnt available either time and I left a voice mail on the second call, asking him to call me back. I never heard back from anyone and can only assume that he obviously has just as little respect for his customers as the people in the service department, so his attitude probably sets the tone from the top down. This is definitely the worst experience Ive ever had with any car dealership and I wouldve expected a lot more from a marquee brand like Jaguar. Ill also be letting Jaguar North America know about my experience.
CH
charlesotnman42
I took my Mercedes in for oil change at BAKER MOTOR CO MERCEDES Dealership on February 5, 2015. between the hours of 1:30pm & 4:30pm. While I was there my Rolex watch was stolen from my car while I was at the dealership waiting on the car....The watch was left in car [hidden out of site in a secondary console] while they changed the oil and washed the car. BAKER MOTORS has NOT done anything to help me recover this watch. They have been very unresponsive and acted like it was no big deal. Yeah, I know I was not the brightest bulb in the box to leave the watch in the car, but with BAKER MOTORS stellar reputation, I was just too trusting. It did not cross my mind to remove it before turning the car over to them for service. I trusted BAKER MOTOR CO.....but that was my mistake. The watch was NOT running & that was why it was in the car......I needed to take to have it serviced/repaired. A Police report has been filed with the Charleston Police Department & they are working diligently on this case........much more than BAKER MOTOR CO is doing or has done. I am still shocked about how cavalier BAKER MOTOR COMPANY has been about the theft...it just appears to be no big deal with them. The people who wash the cars do not even work for BAKER MOTOR CO.....they are a contract company hired by BAKER MOTOR CO..... I am offering a reward for the return of this watch.....it has great sentimental value to me. This is my opinion on how Baker Motor Co is handling this. I was even told by the GM that it was my fault the watch was stolen. I am entitled to my opinion about Baker Motor Co & I am protected under free speech. In my opinion this is has been the worst I have ever been treated by a company. Phone calls are not being returned & I have sent 2 emails to Tommy Baker and he has not responded. This is a poorly run dealership in my opinion.