|Address:||40 South Marina Way, Washougal, WA 98671, USA|
|Working:||8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 10AM–5PM|
It is very unfortunate that I have to give them this one star I purchased a 2014 Lincoln Navigator on May 6th 2016 now it is time for my first oil change February 6th 2017 I have just put 5000 miles on the vehicle and at the time I purchased it had 24,582 immediately after purchase as I got on to the freeway I had tremendous shaking in the steering column and when I went to break it was worse I called the dealership and spoke with the sales manager about the situation I had advised him that I dont have time to bring back the vehicle at this time because I was leaving the country for four months would I be able to come back after that time I was advised yes with no issues so at the first oil change I had asked for them to rotate tires and definitely check the brakes due to the noise and vibration as I went to pick up the vehicle I question whether or not they had did the rotation and check the brakes I was advised no they did not the cashier wasnt sure what was going on apparently this was the second vehicle that day they did not do so she came back stated that the tires were like new and did not need to be changed at this time at my next Oil Change they can be rotated I had minor issues under factory warranty so I was going to bring the vehicle back in on the 8th of February at that time they would rotate and check tires and brakes that following weekend I received a phone call from the sales manager stating that I had a Heat crack damaged tire and all my tires for feathered I question how could that be on the 6th of February they were like new as I clearly have the service report there is absolutely no courtesy with this company they are absolutely appalling and disgusting extremely rude no communication and would rather just hang up the phone on you then to address the issue horrible communication with service manager requested general manager to contact me never was done conflicting information on documented paperwork in regards to my tires rims I was so distraught when I retrieve my vehicle back from westlie Ford service department no other choice than to take them to court Im sure the judge will ask how can your service technicians Mark everything in green and two days later her having all these issues with Tires and Brakes if that is the case they jeopardize my safety in driving the vehicle away after the oil change the gold Lincoln is the vehicle I own for 10 years the tires got replaced twice during that time and my wheels were still like new the same as with the black Lincoln that I have purchased from westlie Ford was kept in excellent condition you can clearly see all the damage on these rims and tires theyre clearly not the same and in fact I believe they even look smaller then what I had before this whole experience has been truly a horrible upsetting situation and the worst customer relations I have ever experienced I feel that they are very conniving and out to make money without doing proper services
My Story is below of why I gave Westlie 1 star! I wanted to make sure I finished the review. After I wrote Westlie a letter explaining why I was frustrated, I heard from the Manager Ryan the next day and he explained what had happened and apologized for the confusion. Wesltie covered the $228.00 that was still owed on my trade in and I feel they did the right thing, taking care of their customer. I feel comfortable with continuing my relationship with Westlie Ford in Camas. Thank you guys! When I bought my 1st new car with Westlie I was happy to know that every two years I would be trading my vehicle in for a newer vehicle, and that I had found a dealer that I could depend on to give me service that I expect. Marie & Jerry are awesome, and were the reason I came back to Westlie. I decided to trade my 2015 Ford Escape for a new 2017 Ford Escape it was going smoothly until I received an email telling me that the pay off on my trade-in was wrong and I still owe $228.00 I was like what are you talking about I never gave you the pay off, Westlies finance department took care of that, I had nothing to do with it. So evidently Westlie Ford got the pay off wrong and are now coming after me and telling me 2 months later if I dont pay it, they will send it to collections! This is after I was told a month ago it was taken care of. Ill keep you posted. Lisa
Their body shop ruined my brand new Ford Edge Titanium. Literally the car was less than a month old when I took it in to get a small dent repaired. They fixed the dent; did a sub par paint job; created a second dent and additional scratches in the process ;then proceeded to use a horrible orange scented cleaner that they admitted should have never been used on the interior that completely destroyed the new car smell. The rig smelled like a gas station bathroom. They hooked the car up to some kind of ozone cleaner to get rid of the orange smell and now when you turn the heater on, you get this lingering chemical smell. It cost me nearly a $1,000 for this service. No offer to refund my money. They wanted me to bring it back a third time to see if they could fix it, but every time I have taken it in theyve done additional damage to the car. Doubt Ill give them a third shot at it. Now Im stuck making new car payments on a decidedly used smelling and looking car. Its too bad as the sales experience was actually pretty good. Just whatever you do dont ever take your car to their body shop. I asked their general manager to give me a call to resolve the matter. Not a peep. He sloughed his responsibility onto the service manager who really cant do anything beyond keep offering try to fix it again.
My wife and I bought a Mercury Mountaineer from Westlie last year, and the SUV has been great. I was in the market for a Ford Explorer and looked at several from different dealerships around Portland. We found two Explorers we were interested at Westlie, and went there to take a closer look. They suggested we test drive the Mountaineer also, and we really liked the upgrade from the Explorer. We did more research online and came back and bought the car. We liked Westlie because the dealership has a genuine, neighborhood feeling. The two different sales people we worked with were down to earth kind of guys. When we left the first time after test driving the Mountaineer, we didn’t get the big pressure to buy before leaving the lot. We said we’d be back, and the believed us – no hard sell. That WAS NOT the case at the other Ford dealerships we visited. Since then we’ve had the car serviced at Westlie’s Camas shop – brakes, tires, tune-ups, oil changes and even a little body work. These regular services at Westlie are about the same price of the national chains, but you get a certified Ford mechanic checking out the car or doing the work (brakes and tune up). And their service is quick. I strongly suggest working with Westlie.