|Address:||2800 N State St, Ukiah, CA 95482, USA|
|Working:||8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–7PM 10AM–7PM|
May 2, 2017 I went to Thurston to get an oil change. The guy told me it will be 3 hour wait and advised me to schedule an appointment and it going to be 45mins service. I went ahead and make an appointment for May 4, 2017 (today). Walked in and he said its going to be 2 hours or more than that. No apologies at all. I said why is that? Give me excuses about a 30k miles service. I said why you didnt say anything when i was here the first time. I should have done this service on 2nd of May rather than made that appointment for what? Same 2-3 hours of waiting. He made me stand there wait & wait for him while he was listening to his voicemails on the speaker phone. He just gave me that look " it is what is" . Im the paying customer here made an appointment just like what he told me. 10am appointment it is 12:30 as im writing this review never heard anything from them yet
The absolute worst. The tow truck driver bent my tie rod on the tow in. Thurston fixed a couple of recall issues. When i went to drive the car home i noticed the alignment was very far out. I returned to the dealership and had their service rep. (Rod Cavanaugh) drive the car around the dealership with me in it. He informed me it was safe to drive home as is. It certainly was not. The left side of all 4 of my tires was worn down to the point of metal poking out by the time i got home to ft bragg. So i had to replace all 4 of those tires (adieu, $400!). Thurston was unaplogetic and never reimbursed me a dime.
A Private User
Ive been thinking about a car from them, and told them that I never impulse buy but needed to drive it and come back. They took my number, and Ive been called every day for two weeks! I even told them that I didnt want them to call and was no longer interested. They are STILL calling! Even though I want the car after careful consideration, I dont think I want to give them my business.
Worst auto group Ive had the displeasure of doing business with. They take no care with keeping customers informed and are incapable of managing their schedules. Multiple vehicles I know have gone here for service and no good experiences to speak of. Ken Fowler is your local GM dealer to go to and Santa Rosa for everything else. STAY AWAY!
NO!!!! This is the WORST experience Ive EVER had with an auto service. I waited 1.5 hrs for a shuttle service, AND unprofessional promises made, undelivered. YOU THINK we need you, but we do NOT. PEOPLE, STOP GOING TO THEM! THEY DO NOT CARE AT ALL!!! ITS ALL ABOUT MONEY!!!!
I got a 2013 dodge dart back seat not the one that belongs in it my breakes have stoped working twice i had to take car to diffrent dealer to be fixed recall twice thurston has made no attempt to resolve i have a car that is parked i dont feel safe in not cool at all
Wonderful experience there they treat everyone with courtesy and respect and make sure they do everything they can to get u what you want or need very thankful and appreciate our rep Jeff your awesome
I told the mechanics there that there was a sensor broken and they insisted it was perfect condition. Went to Les Schwab and behold!! The damn sensor was broken!!! Dont ever, ever!!! Go there.
They serviced my car and did a good job with friendly staff. However they dont make appointments so I to wait "in line" for my car to be serviced. Their waiting area was clean but no frills!
I am still having a terrible.time kust getting a service appointment...was told they were able not able to look at my car for 5 to 10 days..I took it to another repair shop
The salesman was awesome, but my overall experience was extremely frustrating. I just wanted to buy a car at the price it was advertised for. I suggest going elsewhere.
Their service dept is the most inept and rude service dept I have ever been to. I will never again go there.
Totally lied to me about the purchase price. Drove over 2 hours to find out. Stay away fromthese shiesters!
They have lots of care to where to choose from and sales person are always ready to help customers.
Very professional but long waiting lines. Getting an appointment can be hard too..
Big Mike was awesome!! Thanks guys