|826 N Main St, Shelbyville, TN 37160, USA
|Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours
A Private User
Due to an insurance change I was going to get my scripts filled @ Walgreens, which I had never used before, but the location is convenient. After 9 phone calls and 39 minutes of being on hold just to obtain the FAX # to the pharmacy for my doc to fax in my scripts.....well I'll drive 20 minutes out of the way to make sure this Walgreens never gets my business. Call #8 was finally answered by a pharmacy employee, I told him what I needed, was placed back on hold for 6 minutes. Hung up. Call # 9, I used the automated prompts to get "customer service"...young lady answered. I told her this was my 9th call and the total of minutes that I had been on hold and that I just needed the fax # for the pharmacy...she said "oh my, let me get that for you".....once again placed on hold.....after 3 minutes I was done!!!! Will never enter the doors of Walgreens!!! Not even worth 1 star but I had to select one in order to post this.
Been a long time user of this pharmacy for years...need to switch. Every month it has been something different and I keep being told that it has been corrected and low and behold...it never is. They dont fill all prescriptions at once and say they never got it hmm, it was all done online at the same time or sent over at the same time from the doctors office. When you go in, they are short, rude, and completely useless. Bette is the only one that knows what she is doing over there and is the only one that is nice. CVS across the street is looking like a much nicer option.
Staff, though extremely busy, and enduring abuse (and sometimes stupidity) from patients who expect them to violate both law and policies common to most pharmacies, are unfailingly courteous and professional. I usually leave marveling at their incredible patience. We are fortunate to have such a facility in our community. The fact that they are open 24 hours is just icing on the cake, and no, Im not related to anyone working there.
Actually... CVS is a 24 hour pharmacy, right across the street. I switched from there after many years because they have some of the dumbest people Iver ever encountered in my life working in the pharmacy Walgreens has some as well, but the better ones are consistently at Walgreens, in my experience.
I am in the process of back surgery and am getring scripts from my surgeon n pcp the lady phamamacist not only is extremely rude for nk reason but dug into my tencare and refused my script then actually wrote on it and put a date tha ts not even acurate def chsnging my pharmacy until they fire her
A three hour wait to put twenty pills in a bottle at 10:30 PM. If they had more than one fing person working it wouldnt take so long. What a joke. Do they care NO. Because they are the only 24hr pharmacy in the area. Open 24 hrs, wait 24 hrs. BS
Pharmacy is terrible! I have had horrible experiences here the past few months. Spending hours waiting on my medicine and extremely rude, unprofessional customer service. I will be taking my business elsewhere from now on.
This place is crazy. First experience with them they kept getting my daughter mixed up with someone else an I had to sit in the line for an hour just for them to tell me it wasnt ready. Definitely switching elsewhere.
Terrible at accuracy. From meds to billing/insurance. Slow at window, inside and on the phone. Just terrible.. Good news..CVS is opening soon
Good deals to be found here especially in combination with coupons. Can be very busy in the drive through and in store due to location.
Way better than the CVS across the street! They have special all the time on seasonal items!
Associates in the pharmacy are rude.