Beauty Brands

Reviews 3

LI

Linsay Korkos

LONG POST BUT ITS IMPORTANT PEOPLE READ IT: DO NOT GO HERE FOR A CUT!!! I wish I could give this a rating of 0 stars, because after the MULTIPLE bad experiences I have had there, thats all this place deserves. Let me start off by saying that my mom and I have been going to Beauty Brands for a little over 5 years. When we first started going there, the stylists there were all very friendly, personable, and very good. The management seemed good too. I had a stylist named Kristina that I absolutely loved. I wouldnt even need to tell her how to do my hair when I would go, she just knew what to do. Eventually, Kristina found another job, so I stopped going there as much. She eventually came back to Beauty Brands this year, but within a couple of months, her and a few of the other stylists quit because one of them had opened her own shop and they told us the management was extremely bad now. At this point, we stopped going to Beauty Brands to get our hair done. Fast forward now to April of this year. I had to have a last minute makeup application done for a formal, and Beauty Brands was the only place with available times. Im in the middle of an appointment and the manager comes up to the stylist and starts reprimanding her for a scheduling conflict and for having a client wait 30 minutes past her appointment time. She started arguing with my mom when my mom asked her if she could wait until AFTER our appointment was done before she started treating her employee that way for something that wasnt her fault. The manager was extremely rude and disrespectful the entire time. Now for the worst part. I went in today for a color only because they were, once again, the only place with an opening (makes you wonder why they always have openings). My appointment was at 3, so I get there and tell the girl I want a color. She convinces me to go ahead and get a hair cut because she said coloring can be very drying. I reluctantly agreed. After she washes the color out, she says she wants to redo it because it didnt lighten it as much as we both wanted. I was like sure okay why not. Then she says she wants to start my cut before she redoes the highlights. She cuts my hair in like 5 minutes, but I didnt say anything because I knew she wasnt done with the cut yet. Then she dries my hair and starts putting the second round of highlights in. My mom starts looking at my hair and makes a comment about how the back looks choppy. The girl said she noticed it and that she was going to go back over everything after she was done with the color. She starts cutting my hair again, only touching the back the entire time. My mom comes back and tells her that she is making it look even worse and that she needs to stop. I hadnt even seen my hair yet until then. I finally get to look and I cant even tell you how bad it was. It was choppy, full of uneven layers and lengths, gaps, and it looked like the girl had no idea what she was doing. She made excuses the entire time saying she hadnt gone over a certain area yet. My mom was so furious that she told the girl to stop touching my hair and that she wants someone who knows what they are doing to do it. Then the manager (the same one from the first incident) comes over and starts arguing with my mom telling her she needs to calm down. She even argues with me when I asked her why she allowed her employee to continue cutting my hair when she admitted she was watching her do it. A completely different stylist had to come and try and fix my hair up as much as she could. By the time everything was done, my appointment lasted 5 and a half hours. Best believe I didnt pay the $150 it was going to be. I got the color I wanted, but now the back of my hair is messed up and I lost about 4 inches of length that I never wanted to lose in the first place. DO NOT go here for any kind of service.

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Destiny Harris

One of the worst experiences of my life!!!!! Im very pickey about my hair. Its super long and curly. I wanted to keep the length but I wanted a full dye and highlights and lowlights. I just wanted about a inch taken from the length. I wanted platinum blonde and violet low and highlights. So where do we start. For 1 I was there all day almost after 6 hrs and I look in the mirror you couldnt even tell I got my hair done. I was so unhappy!! When I went to pay and it was $196.00 I just started to cry!! The manager asked what was wrong and I told her I wasnt happy. I showed her pictures of what I wanted and she admitted it looked nothing like it. She told me not to pay and wait till next time I came in. So I returened the next day, which mind you was my birthday and had to sit another 6 hours there for it to be even worse then the 1st time. From where the blonde was to chunky and she put the violet over that those highlights are now pink. Then whole back of my head is a pink because when she took the foils out because she said they had set already before the front was done, the violet bleed on the blonde and my whole hair is different colors. Then the manager said how do u feel? I tell her Im not happy and she says if I want her to fix it again I have to pay for those services. So u mean to tell me because u guys messed it up again!!! I have to pay!! Then she tells me the colors I want dont go w my natural hair. My hair is brownish blonde. I said okay then why didnt u tell me that before I sat here for 12 hrs and you guys want me to pay almost $200 bucks for something I could have done w markers. She says well its actually $260 because we under charged you. I was like even better this should like I got this hair done in Hollywood for that type of money. She then says she has to call the store manager. She comes back says well you dont have to pay but we arent going to fix it since you cant decide what I want. Im like I decide what I want!!! Seriously I showed pictures upon pictures and you mean to tell me that I dont know what I want!!! No you guys just dont know how to do hair. Now I have to go some where and see if they can fix all these different colors in my hair!!! :( Ill never go back there!!! EVERRRR!! Im extremely upset with the way I have to walk around!!!!

DA

David V

My wife was a long time client although is no longer for a few different reasons. First, they have a problem holding onto good nail technicians. Each time she would find one that she liked they would be gone the next time she went back. Its been my experience anytime there is a constent turnover of employees it indicates there are problems. Secondly, her last technician was supposed to be a "senior" level technician although she did some thing that no one had ever done at that establishment or other places (When she travels for business she oftens treats herself to a pedicure or a massage) which was make my wifes toes bleed. Keep in mind she has this done regularly. Third, this same technician spilled the majority of a bottle of nail polish (that my wife had previously bought there) over her purse. It took 20-30 minutes and acetone based nail polish remover to get the majority off her purse. The technician made no offer to replace the bottle she had spilled nor was it mentioned during payment. After hearing of this experience from my wife, I said at the least they should replace her polish. She went back in immediately and explained the situation to the manager. Who said she couldnt replace it. To me this is very bad business and customer service. Because they lost a dedictated client over basically the cost of a bottle of nail polish. That was the straw that broke the camels back for my wife, as a result they have one less client.