Microsoft Store - South Coast Plaza

Reviews 6

JE

jeffrey Kilpatrick

Nothing - amazingly poor service. Made an appt- to talk to tech and showed up on time. i wanted to ask how to use the back up features built into windows 8.1 in preparation to migrating to windows 10. So the tech finally walks up to me- 15 minutes after I arrived and asks rather annoyed- "what docyou want?". I explain my interest in the backup setup in the operating system. Never asks me to go to a table with my surface pro 3 - so i suggest it. Says i need to bsck up to a hardware device- so I suggest I will buy a 128gig chip- turns out they cant actually get any cashiering system to sell something. Takes 25 minutes to buy a $119 memory chip - then they tell me "copy c drive to d drive"- the sales girl does and the tech is off in the corner talking to another employee . I am told tech meetings are only 15 minutes and that my time was up. They are done with me. Contrasted to Apple where techs will spend any amount of time to help a customer- The employees were rude, uninterested in helping me at all and also clearly unknowlegeable as well. Very poor service and attitude- and the store was empty except for employees who seemed intent on shuffling any customer back out the door as soon as possible rather than helping customers with tech questions. They even seemed annoyed that I wanted to buy something- must not happen very often. The salespersons handheld would not work, rhe desktop computer terminal would not work and finally the third device took my sale - I explained my dissatisfaction as a client and as a shareholder of over 5,000 shares of their stock- and was told repeatedly - appts are 15 minutes and my time was used up buying a memory chip/ which I was buying to provide the hardware so the tech could show me how to use the builtin back up software in the OS. I was also going to buy one of the new surface small ee machines - but never got to that point since I guess I used up my 15 minutes. So I went to the Apple store and bought a top of the line Apple ipad mini 4 for almost $900 instead. Msft is not Apple and their store staffs need a major attitude adjustment -

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Lita Israel Chung

Awful experience with store manager Ashley (? or something like that on June 27, 2016). I had a scheduled appointment, walked into the store and all personnel was very nice, offered me drink. I sat down and technician finally say me after 30 minutes. I explained issue and he said he would be back to check back soon. Another 30 minutes later he never returned and my computer still had issue. One employee asked if I can be helped and I said yes and I was waiting on the tech who said hed be back. She said he was at lunch, then she re-scheduled another appointment for me??? Another hour had passed and no one checked with me. At this point Im exhausted, hungry and pretty upset but I needed the issue resolved so I was determined to stay. Finally I asked who was the manager and pointed her out to me. Another male employee came by to ask how he could help and after explaining again then said he couldnt help with the issue,( i cant remember his reason), im so upset and ready to cry, then he introduced me to the lead tech Chris (nice nice nice fellow) he was very helpful and was getting my issue resolved when this manager Ashley came over, energy all upset and inappropriately speaking to her technician in front of me harshly and I felt was uncalled for. She kept telling me that Ive been helped enough and Chris had to go to lunch like right now or shes violated labor laws. I can appreciate the law but she didnt have to be upset with her employee or speak curtly with me. She ruined my whole day and made me want to walk across and buy a MAC at the Apple store, which I actually did because i was so frustrated!! Note: I was at this store for over 4 hours!!!

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GE

George Gavares

I never thought I would be leaving a review for a microsoft store but I was so stunned by the painless nature of a warranty issue I needed to tell about it. I purchased a keyboard at BEST BUY for my Surface pro 4. The mouse pad "click" function stopped working and I brought it back to best who validated that it was not working but said I needed to deal with the manufacturer, Microsoft. So I called. Not the store but a number given to me buy Best Buy. They wanted me to send it back and wait for the replacement. I was pissed because I couldnt work without the keyboard. So I went to the store ready to start getting the run around etc. A gentleman saw me walk in, asked what was wrong, tested the keyboard, and replaced it. Just like that. Done. I was stunned. I stood there in awkward silence for a brief moment because I couldnt believe how easy that was. Kudos to the microsoft team for a truly painless customer service experience. I am a fan and now plan to continue my relationship with microsoft for many years to come. Bravo.

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Aydin Hartt

I stopped by looking for a PC alternative to the iPad. The wait time wasnt bad, about 20 minutes; which honestly isnt a big deal when youre playing with electronics. Being a tech myself I didnt need help picking a device - but was surprised that the staff understood enough about their products to ask the right questions. The prices are full price - so your not getting the Amazon discount, but your able to walk out with device in hand. I recommend buying through the store and the reason for this review is because I had an issue with my device 6 months down the road. I spoke with a rep on the phone and was able to get in contact with the manager (Michael) who was able to help me replace a defective product the same day. Thats something thats not possible with online retailers and barely possible with brick and mortar stores after your 30 day period.

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JU

Justin Gomilla

I recently purchased a Surface and the support Ive received so far in-store has been absolutely phenomenal. The South Coast location in particular is really helpful. I had to do an exchange due to a defective unit and they were able to replace it with a brand new one on the spot. They helped me out with setting the device up as well as initiating the exchange and providing me a receipt. If youre thinking of purchasing a new Windows laptop, definitely do it at a Microsoft store if you can. The people here are really nice to interact with and theyre not trying to push you to buy anything. Compared to an Apple store, Id say MSFT is wayyy friendlier. They even offered me a beverage while I waited. Amazing service, and this location will be my go-to for any computer repairs and support!

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Billy B

Do not bother spending your money at any Microsoft Store. Surface Pro battery died and they want $400 to replace after spending $500 to buy, or spend another $600 for new Surface Pro. Unit used as test product for corporate purchase consideration, yet online support only attempts to push sale other products or deny any responsibility of product life span. Customer service is completely unreliable or assisting. Why would I recommend to corporate any large purchase when single unit has become a permanently plugged in immobile laptop unit. DO NOT WASTE YOUR TIME OR MONEY.!!!!! BUYER BEWARE!!!!!!!

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