Best Buy

Category:	Electronics Store
Address:	2982 El Camino Real, Tustin, CA 92782, USA
Phone:	+1 714-669-8355
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 6

Alex Luu

What was supposed to be a simple online pickup became a 45 minute nightmare. I left my credit card at home after ordering a hard drive that was on sale. No big deal- just simple refund and charge another card and call it a day. The hard drive was supposed to come with a $25 gift card. Girl at the front called Geek Squad supervisor Kate who was very polite and followed the correct protocol. What really upset was that she was taking orders from a customer service manager (Brian with the slick hair-do) who was assisting returns. Kate later returned to me and said that they can credit $25 towards my purchase. Great! I thought- beats carrying a gift card around. But heres the upsetting part. Kate told me only slick hair-do Brian can the transaction- refund the order and recharge my card with a $25 credit. No problem- Ill wait until slick hair-do Brian aka also a customer service manager to finish with assisting a fellow customer with a return. But slick hair-do Brian continues assisting OTHER CUSTOMERS with their returns, one after another. So I tell a fellow best buy rep to ask Brian to assist me with my item before taking more and more returns. Rep walks up to slick hair-do Brian who gives me a look AND CONTINUES TAKING MORE RETURNS!!! Luckily red bearded supervisor Brian R. walks up to the online pickup counter where Im standing and asks if I had been helped yet. I explained the situation to him and he happily assisted with canceling out the missing credit card transaction, charged my current credit card with a $25 credit and completes my transaction to a satisfaction. SOMEONE GIVE RED BEARDED BRIAN R. A COOKIE, A RAISE, A PROMOTION!!! AND GET RID OF SLICK HAIR-DO BRIAN.

G V

I was just in maybe 20 min ago (11 am) and let me tell you something. Ive never been so dissatisfied with a Best Buy in my Life! I went in looking to buy two AT&T prepaid phones and Employee Xene ( middle eastern) and she said she could only sell me one. its strange. I go to Best Buy locations all over Southern California and i have never had an issue. I ask her to locate the cell phone that was clearly just for display and she said thats all they had. i asked her to look in the cabinet... she told there was only two in the store. (I knew coming in there was 5 at the location , i had gone to the Best Buy in Orange and they had located the phones for me) she walked up to the register, spoke to the other employee in her language and walked away. I asked her if i could see the policy where it states that i cannot purchase more than one cellphone. We continued to talk away. I asked the employee to call the manager. Mike (Asian manager) said she would apologize. Even then, she shrugged and walked away. I asked Mike and Xene if the reason i was not being helped was because of my race (latin) she she gave me a look verifying it was. Way to go Best Buy employees. Youve lost a customer at this location.

A Private User

I had bought a camcorder and needed to return it because it malfunctioned intermittently. The person that I dealt with was extremely slow and did not have the basic technical knowledge to quickly understand the issue and be able to have an intelligent conversation. First he had to be helped to make certain that we were still in the 14-day period. Secondly, after I explained to him that the camcorder does not automatically power itself off when left untouched for 5 minutes and ends up with a drained battery, he went to Canon web site and searched for some phrase he chose and was telling me how the web site did not have any information about that phrase. I told him why dont you look it up in the manual and had to show him where it was explained n the manual. Even then he was arguing with me that it is normal for them to drain the battery because these batteries are small, etc. Very frustrating experience. I would avoid these guys if possible. I am sure the place has many good employees but I would never buy from this store again out of the concern that what if I need to return something again.

Kathryn Jacinto

7/23/10, I went to Best Buy to buy a Flip camera & a I-POD NANO, and the sales girl who was snapping her gum (like a cow chews on cud). Had several hickeys on her neck and smelled of body oder! The girl knew nothing of either products! And when I decided to get the Flip she had to go the stock room and came out to tell me they didnt have any in stock! First of all if that was true she should have told me from the beginning. Instead I spent an hour & a half hearing about this product from another clerk and reading the listings about it for her to come tell me they dont have any! Then she tells me that the other Best Buy down the street have them. But she couldnt tell where the store was. So I get home and call Best Buy here in Tustin (the one I went to) told him about the situation and told him what was said to me. And he came back on the phone (oh by the way this the manager Robert) and told me that there are 18 Flips there the one I was looking for! So tonight is the night that Im going to get my Flip camera!

Christina Lovell

Ive shopped at Best Buy for years; however, the experience I had this morning was the best experience by far. I needed assistance at the Samsung Experience Center; however, the rep wasnt in yet. Lawrence from the Best Buy staff attempted to assist me but was unsuccessful. He asked me to come back and someone should be in by noon. As I was leaving the store, I saw the Samsung employee walk in. At the same time, Lawrence came running out to get me. He genuinely cared and I so appreciated it. Great customer service. As for the Samsung rep Mo....he knocked it out of the park. I needed help with a fairly complicated reset. Mo tried but failed a couple times. He didnt give up and send me on my way. He was persistent in fixing my problem. After about 10 minutes, he fixed my problem. He went above and beyond what I had asked him to do. He completely helped me reset my watch to factory setting. Mo was patient and didnt rush. He truly cared to solve my problem. Thank you for wonderful employees!

Charles Aguilar

Its a nice store and the employees were trying to be helpful but we were told by customer service over the phone that our items should be ready for pick up in hour. This is after two attempts to purchase the items online for pickup, where it said it was in the store then we received an e-mail that it would take a week to fulfill. After 1.5hrs we headed to the store to find out that no one was aware that there was a pickup for us. The employees apologized and resolved the issue by canceling the pickup and then grabbing the items off the floor to purchase. Unfortunately, they only canceled one line item of the order which resulted in a large charge to my credit card and another phone call to customer service, who after explaining the situation, informed me that my items were ready for pickup. It was a mess of a situation and a waste of a large portion of my time. Thanks for trying best buy. Ill wait the day to have Amazon ship the product rather than going through this again.