McCluskey Chevrolet Used Car Superstore

Reviews 3

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Jennifer Rogers

Do not bother believing anything they say they will do for you. So the dealership has had our van 3 days to put a hitch on it. We dropped it off on Monday morning. We go pick it up on a Wednesday and they had removed the hitch that they installed (which was part of the deal) and said they cant put it on because some BS about a harness. They repaired the glass and made us a new key. They found a recall on the radio and said they would fix it while they had the vehicle. Well they couldnt fix the radio either! So they told us they would give us $100 toward a new radio which we are having put in anyway yet it delayed us from picking up our van. We wont hold our breath. They said the check would come from GM in 4 to 7 days. So, once I stopped flying around on my broom we told them to put the parts in the van and we would put on ourselves. This is after they put it on, took it off and said there was no harness to fit our van. So they still have our van because the guy said well we go ahead and wash it for you like they were supposed to and I said well thats just great you knew we would be here today, nothing is done and you still have to wash it? He said yes...well I said thats great, there better not be one fricken speck of dirt or s bug on it when we get it. To which he responded if you are taking it now we dont have time to detail it....wait for it...I said well you have had three days. My husband and I are going to dinner call us when its clean, we never got a call that evening. We go at Noon the next day to pick it up. They never cleaned it! Then lied and said they didnt agree to clean it. The service manager said they do it to every car! I would have thought with the crappy service we received on everything else they would have took a little extra care in cleaning it to make things right since we were out our van 4 days! The lack of concern for our time and the lack of customer service was terrible. There are plenty of other places to buy a vehicle dont let the fancy dealership fool you. It looks good but it isnt. Our next vehicle purchase wont be from here and since our last 4 vehicles were GM we are rethinking that as well. Loyalty means nothing obviously. Just walked out to take the trailer hitch they put in the back of the van that they installed and then uninstalled out of the van and the idiots put it directly in the van no plastic or paper and there is grease all over the carpet! Inept! Idiots! Thanks a lot for nothing! Tim Shaw what are you going to do about that?

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Donna Shepard

Most horrible customer service experience Ive ever encountered. Walked into the service center for an oil change and left with my exhaust falling off! I called the office back about this issue (and naturally I was more than a little upset) because I genuinely believe that they did something during their inspection to cause this (my car had been fine up to this point). The agent I spoke with, Terrence Turner, was incredibly rude and hung up on me. I then called his manager, Tim, and reported the incident. I had my car towed back to the service center where I spoke with Kelly about the problem. She told me that my car had a massive leak and that my car was loud because of a bad exhaust. First off, I think I would notice my car leaking fluid considering I park in the same darn place every day. Secondly, I drive the car everyday, I know what my car feels like and what my car sounds like and MY CAR WAS NOT LOUD! And thirdly, IF my exhaust was damaged and leaking WHY wasnt I made aware of this BEFORE I left the first time! I was still very frustrated, but I said to go ahead and look at it. Terrence then came into the office and I turned to him and told him that hanging up on people does not help the situation and not to ever hang up on me again when I call about an issue (I didnt yell and was doing my best to stay calm). In return, he got very nasty with me, saying things like "Child, please" (Im going on 30, hardly a child!) and to stop talking to him. This did not help at all and we got into an argument in the office. Kelly then steps in and tells me to get out like the issue was my fault and refused to have my car looked at. I did not leave, I sat right down in the office and called Tim again and told him what was going on. He then spoke with Kelly and told her to have my car looked at and give me an estimate. Even after getting the car estimate I left, I will NEVER allow those people to put another hand on my car. The most unprofessional group of people ever and I will never do business with them again.

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Jessica Starkey

I went to them to trade my car in and get an upgraded used car, any year from 2010 and up. I sat in the sales rep office for 35 minutes by myself and finally I caught someone walking down the hall and asked him to get me some help or I was leaving. The Sales rep came back in his off with this story and said he needed to let another sales person help me for he was dealing with another customer.. I said something to him and he tells me things happen and what do I want him to do? I said nothing. So I am with the 2nd sales rep now. I thought things were going well. He was to call me about the car I was interested in the next day. Well, no call from him the next day. So the next day he calls and leaves me a message with his story and that he had called the 1st. Sales rep to call me and work with me the day the 2nd. Sales rep was to call me. I was furious when I received his voice message and could not believe that he had the nerve to send me back to the first rep after he knew I was pretty upset with that rep. I have bought all my cars from them and was very very please with the service and sales reps but this time it was the most horrible experience I had ever been in and I dont think I will ever go back to them to buy a car or have my car serviced. I will say the ladies who answer the phones are very professional and want to please the customers. Sadly, after them it goes down hill. The Company really needs to take a look at their sales reps and their performances and the service they give their customers. Hope the Company gets it together or they will loose not just me but other customers.