Germantown Cycles Bicycle Shop

Category:	Bicycle Store
Address:	Wisteria Dr, Germantown, MD 20874, USA
Phone:	+1 240-404-0695
Site:	germantowncycles.com
Rating:	4.7
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 12–4PM

Location

Photos 11

Reviews 13

Travis Powers

I went several times to this shop to look at several bikes and to compare a Giant and a Specialized hybrids to 2 other hybrids from other local shops. These guys were friendly, informative and very much interested in selling and servicing my bike. I talked to three different people there on the different occasions that I visited. They did not have a problem with me testing the bikes out and were very helpful with my many questions I had. If they didnt have a product that I was interested in, they were able to easily order it for me. Because Im a bigger guy working on losing weight, I honestly was afraid that I would not be taken seriously about biking. These guys made me feel much more comfortable about purchasing my new Specialized. I would definitely buy again from them. Im hoping to be a born again biker like I once was. Germantown Cycles, get used to seeing me!

Ken Stalder

All I can say is support your local bike shop people! After a 10 year bike hiatus, I really needed someone to guide me on what it is I "needed" for what I wanted to do. Scott walked me through where things are in the bike kingdom. Made a few recommendations and had me on one of the greatest bike experiences I have ever had. They tuned (and re tuned) my bike perfect. Scott has experience in many disciplines and his sharing of these really energizes the whole experience. Something you cant get from forums/reviews/on-line. Thanks Scott. I can not stress enough the whole staffs knowledge. They have helped me with training concepts, places to ride. Great job guys! Thanks, Ken

Douglas C

I was told the pedal insert was not repairable. I knew it was repairable, so I bought the tools and repaired it in 30 mins. I do most of my bike repairs but have used Germantown Cycles for repairs that requires special tools and skill. This type of repair is fairly common and appropriate for an SLX crank. The two gentlemen at the shop did not provide an explanation of why the crank was not repairable and I was quickly dismissed. As I mentioned, I have used Germantown Cycles before and my SC full suspension was serviced properly. I think this business does want to be community bike shop and provide good sales and support but Germantown Cycles disappointed me.

Juru Mwangachuchu

- I serviced my 1980s Schwinn World tourist with the, “Complete Bike Tune Up.” - I was given excellent customer service and I am highly satisfied with the work. - Everyone was highly professional and pleasant; our interactions were just awesome! I was treated respectfully and kindly. The shop went above & beyond by completing the work far quicker than we agreed, simply because I needed that and I asked. I absolutely recommend you frequent Germantown Cycles. Weve got to reward a good store with good people, by giving them our business and encouraging others to do so. Thanks guys, and lady!

A Private User

I just bought a new ride from there today. Craig and Lex are both very friendly and helpful. I got a pretty crazy deal on a Turner Sultan. The shop is about average sized but they do a real nice job of carrying bikes that span everbodys price range as well as some real gems to daydream about. I am also very satsfied with the service. I bought a King headset for another bike and they installed it free which was rad. Also I demod the Turner first and they credited that toward my total purchase. Definitely recommend. Stop buying online and Start supporting this LBS.

A Private User

I keep trying to support this shop since it is the local shop near my house, but mostly I am left feeling "eh" afterwards. I tried to tailor my bike needs to their supported brands so that I could buy a bike there, but the employee gave me little to no help in finding the bike for me. I ended up going to HTO and getting a bike there instead. I have been back to buy parts and the help have been okay. I have had only two positive experiences there out of the 2 years Ive tried to support this shop. It is hit and miss for me. I really want to love this place.

Matt Greenland

June 10th: I dont like giving bad reviews unless its really deserved. This is one of those times. Place is snobby, doesnt support the rider (false pricing and insurance claims for not lending a tool). Oct 26th: Went to get some break pads before hitting the trails, not open till 12. For a shop that gets a lot of its traffic for mtg riders its up a little late as the other people who showed up learned as well. Dont think I will give them a third chance to disappoint. Enough said, I wont be returning there anytime soon.

Greg Husemeier

I had a great experience purchasing a Giant Anthem from Craig and Lex at Germantown Cycles. Craig is great to deal with and Lex is a great mechanic. The price for my new bike was super compared to the shops in my area, and the service has been exceptional. After the Shimano XTR pedals that I purchased with the Anthem failed after one year, Lex promptly shipped them back to Shimano for a warranty replacement and offered me spares. I plan on making all of my future bike purchase at Germantown Cycles.

Forrest Miller

I got the living social tune-up deal with this place for my mountain bike. It seemed like since they had such a rush of bikes coming through because of this deal, they did not spend a sufficient amount of time working on each bike. Although they definitely improved the condition of my bike, they did not do a very good job. The gears were non-responsive on my first ride out. They also didnt even put air in my tires. If youre looking for a decent tune-up, you may consider finding another shop.

Kombo

Had to get some spokes replaced. Price was pretty standard from what Ive researched‎. Felt like a total noob com‎ing in here, but these guys were really chill. They even let me borrow a wrench to fix my chain back on in store. Omg I left my change on the counter and guy came out 10 minutes later (while Im writing this review), to give it back to me. Very cool guys. Helped a noob like me without reservation. Dont believe the haters. ‎

Terry O

I recently purchased a Specialized Tricross and the buying experience was tremendous. I called ahead, confirmed availability of a sales rep to review the bike, perform a set-up and test ride, and I made the purchase in the same day. Craig was helpful in explaining the aspects of proper adjustments and Jerry performed a comprehensive inspection and adjustment of the bike before delivery. Looking forward to some great rides.

Srujan Penikelapati

I went here to get my bike back hub fixed. They gave me a reasonable price (15 dollars) for the adjustment, and that they would call if the hub needs to be replaced. They gave my bike back the next day. Just a few pedals and the bike broke down again, though. I went to them again and they wanted more money. I thought this place had good prices but I guess I thought otherwise. Bikes are ok, but service isnt that good.

Kevin Healy

I bought a bike from Germantown Cycles about 2 weeks ago and I had a great experience. The staff (Gabe, John, and taller guy with red hair) was knowledgeable and very helpful. I also didn’t feel pressure from anyone there. I even called a few times to ask general questions and they were helpful over the phone as well. I would recommend Germantown Cycles to anyone looking for a new bike.