Performance Bicycle

Category:	Bicycle Store
Address:	6721 Frontier Dr, Springfield, VA 22150, USA
Phone:	+1 703-924-5100
Site:	performancebike.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 22

Reviews 20

Robert Philips

I just shopped for a road bike at three different stores - Big Wheel Bikes, Performance and Spokes. All three had friendly and helpful sales staff. However, I just felt that that I received a far better deal on the bike at Performance than at the other two shops. Plus with their affinity program, I was able to take the points from my bike purchase and trade it in for a nice kids bike for my daughter. So it was a double win for me. On another bike, Ive also used their service department and had a really good experience. The only downside is that you need to book an appointment several weeks in advance.

A Private User

Zero stars. I have many thousands invested in bikes and other equipment and have placed in endurance events. I went in to buy $2 of valve adapters and the inefficient and rude staff acted like I was wasting my time (which I was in a line for 10 mins). So after trying to enter my life story into the machine I asked if I could just pay the $2 since I was now in a time crunch. So the staff says " I dont have to sell it to you if you are going to make a scene." Seriously? I called my son (who had selected a $3K bike) and we left. I kind of wish I had made a scene. Worst company in Springfield.

A Private User

This Performance Bicycle Shop is pathetic. The bicycle I purchased was fine, after another bike shop fixed my problems, and the customer service at Performance Bicycle Shop was horrible. When I purchased my bike I was informed they were going to tighten and adjust everything. When I got the bike home the rear tire pressure was low. Two weeks later I my front derailleur is not functioning correctly and my main crank was loose. NEVER EVER purchase a bike at this Performance Bicycle Shop.

Rachel Tenpenny-Chigas

I called about a tune up and they are booking over a month out for the full tune up. I brought the bike by just to have the chain greased and a flat fixed and they fit me in right away. The repair gentlemen were super friendly and knowledgeable when asked about future maintenance. Another gentlemen helped me pick out some clip pedals and was very helpful in guiding me towards the right ones for my clip-in shoes. Definitely worth the drive!

Philip Gretzkowski

Im an experienced rider and mechanic, 40+ years intimately involved in bicycles. This Performance team is well above average for a modern bike shop. They are helpful and responsive. When I need to dig through the discarded parts bin (s) for something obscure, they are always accommodating. I highly recommend that you give them a chance to help you with your bike purchase.

Tommy Schubert

Im not sure why there are so many bad reviews. While I was not there during their interactions with the store, I found they were very helpful! They even helped me put the new bike rack I purchased on our van. Great customer service. Also, they give an additional 10% off for military. Only bike company around here that does so. Thank you Performance Bike Springfield!!

Terry Austin

Here are the facts: I bought a bicycle from Performance Bike at Springfield commons on 06/14/2009. I took it back to them to get it fixed and participated in their maintenance program. I got it back this afternoon without it being fixed and I am very unhappy. The mechanic seemed pleased that I just asked to have the bike back. I am one very disappointed customer!!

Mark Won

My experience with the unprofessional manager at this shop led to contacting corporate and another highly disappointing and offensive conversation with the manager in the Tysons location. Both cared more about the bottom line than service. I will never shop at Performance again. This is after 10years of giving them my business.

A Private User

Got very bad advice from the repair staff. They told me Id need to order new shifters for about 280 dollars. I gasped, went home googled the problem and found out a common fix to repair that model of stuck shifter was WD-40. Squirted some in and my shifters are working like new.

Rachael Martin

Outstanding customer service from very knowledgeable staff. There was a great selection to choose from at very reasonable prices. The negative reviewers must of shopped at a different store.

Grant Bubb

Great prices and customer service. I recently purchased a bike from this store and received terrific service from the store manager, Jason, as well as from several other employees.

A Private User

Ive never had an unpleasant interaction with the staff. Not sure if theyre the ones described in earlier reviews. I actually prefer this to other Performance stores.

John Arlo

Picked out a new mountain bike today. Staff was super-friendly and helpful. They answered all my questions and I feel great about my experience there.

Cory Jones

One guy working the counter and literally waited 25 minutes just to have them get me a set of pedals. Unacceptable service in my opinion.

Rob Delach

Not the kinda shop to take your bike for a tune-up, but great retail prices and even better deals on clearance items regularly.

Edith Coupland

Helpful staff! They quickly got my bike ready so I could get it in container to Aruba! See photos

Chris mau

5stars. Very knowledgeable staff, very helpful when deciding on what you want to buy. Thanks

A Private User

This place has horrible customer service, Why work with bicycles and know nothing....!

Amy Jones

No one offered to help me. But I was able to find everything I needed.