|Category:||Used Car Dealer|
|Address:||2234 N Rand Rd, Palatine, IL 60074, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–5PM Closed 10AM–8PM|
Id like to share with you all my experience today. Yesterday I confirmed a car for two days at the Deer Park, IL location, which I selected because it was shown as next to an auto body shop where I am repairing my 2014 Nissan. On the web app, I entered my phone no. and address and personal details, and got confirmed. I then received an email with the address and phone of that same Enterprise in Deer Park, IL. I dropped my car off this morning to a nearby auto shop at 8am, figuring I could walk the tenth of a mile between the locations (as Google Maps showed it). Well, turns out that address they gave me was wrong because they recently moved to Palatine. It was freezing today, no hat, walking on a busy road and I cant find it. Check the email, and call the number. Its an automated number. The #1 get directions does nothing and goes back to the main prompt. I figure out how to hit #4 to talk to a local representative. I reach a young man who tells me "Oh we moved. Were just south of Lake Cook Rd. Youll see the big Enterprise sign." So I walk in heavy traffic for a bit, dodging cars, mud, and sleet, and find this place. Not easy to find as its more of a "Used Car Sales" Enterprise; I need to walk past two doors to get to the Car Rental door. Nobody is there. Two young men walk in. Exchange friendly greetings. Things go fine except one thing — if you dont have a credit card you need a UTILITY BILL! (I dont believe in credit cards but have three debit cards with Visa logos but thats not good enough for Enterprise). "Thats basically how we do a credit check" the manager says. The manager there--a little tiny young man who reminds me of that Blond-haired Slytherin kid from Harry Potter movies--tells me "we called and left you a message last night that you need to bring a utility bill." Well, that was not true. He did not leave me any message but rather someone else. I ask what number they had. He recites it and its NOT the number I provided yesterday. Its from ten years ago from when I probably rented last from Enterprise. Well, thats stupid. He didnt reach me. I doubt he even listed to the name if there was one on the other persons voicemail. I think this guy was on some perverse power trip. He would not budge. I literally had Tax Returns, 1099s, bills and statements from everywhere but I needed a magical document from a utility company matching the address on my drivers license...I had recently moved. Really really really hard to do business here. Policy is bogus. If people really want to commit fraud (which is what they are nervous of at Enterprise), theyll figure out a way. Oh yeah, and this guy has the balls to tell me "We are not Google Maps." They refused to admit the corporate-based email showed the wrong address. No apologies from them. What a gem. End of story. I went across the street to Hertz. They did a real credit check. Got a car for two days no problem.
We recently purchased a 2016 Jeep Patriot from the Palatine location. We were greeted by Greg the manager and he introduced us to Joseph Kurtyka who was going to be our sales consultant. We were interested in a specific Patriot which was at another location but they arranged to have it transferred to Palatine at no charge. Greg brought us to the vehicle and we did the once over before a test ride. Greg was very pleasant and professional to work with, he was able to answer and address every question we had. After the test drive we went to his office to talk “turkey”. Greg explained how the Enterprise pricing system worked (no haggle pricing) and what it takes for a car to be on the Enterprise lot for sale. I had done my homework regarding price and the price was more than competitive. We then turned to my 2001 Saab 93 SE that I wanted to trade in. They advertised that they would match the Kelly Bluebook and I thought to myself right…..I had researched the Saab’s value prior to coming in and expected to have to enter into heavy negotiations. As it turned out our numbers matched which from prior experience was a big surprise! Next came the financing which too can be root cannel waiting to happen. We were introduced to Gabe Guzzo who took over and gathered some information and let us take a break while the options came in. After a short while he called us in and presented to financing options along with several warranty options. Gabe was very professional and not pushy, he listened to our wants and needs and matched a very affordable program that we could live with. Our total experience was like none before…everyone was professional and genuinely cordial. I had purchased a car from a rental company before and I can say it wasn’t the same. I hope Enterprise becomes the new standard where you don’t feel like someone is trying to take advantage of you and suck money out of your pocket. These guys were great!
A Private User
I was rear-ended and had to rent a car here. The rental was covered by the insurance of the person who hit me. I had the car for 2 days, returned it after dark and left the keys in their drop box outside. 2 weeks later I received a letter stating that I had damaged the rear end of the car along with a bill for $455. This amount is conveniently under my $500 deductible for my insurance. When I went to their office the following morning to dispute this scam, the car had conveniently "already been taken to the body shop." I was told that they had called me when they inspected the car and found the alleged damage to give me an opportunity to see the car in person. This, of course, was a lie. I was also rudely told by Andy the "Manager" over there that they dont have insurance on their own vehicles, among several other blatant lies I could go on, but the moral of the story here is that this place is an absolute joke and a scam operation. Rental car companies like Enterprise make their money off renting upgraded vehicles, selling their temporary insurance on their cars and having you pre-pay for your gas while you have the car. When you arent stupid enough to waste your money on these 3 things, they pull these kinds of scams. I know Im not the first person to have this happen to them, and I certainly wont be the last. This is an extremely low integrity organization.
I could not have had a more positive experience than the one I had while dealing with the wonderful people at Enterprise Car Sales in Palatine. I went in seeking what I THOUGHT was the right car, but after spending a lot of time with a very patient Mike and taking a test drive, I realized that the 2015 Altima S was the perfect car for me. Isaac then performed his financing magic, obtaining three offers from me, one which turned out to be a bank I had done business with years ago. I was able to obtain terms I could never have dreamed I could get. My biggest problem was making the technical jump from a 2004 to a 2015, and more than one person at Enterprise assisted me when - at their invitation - I brought the car back for a little help. My mechanic was very impressed with the car, and that was all I needed. I had seven days to bring the car back for $200 or a trade, but I knew after one day it was a keeper. This is going to be my destination for every car I buy in the future. I could not recommend them more highly. The oohing an aahing I can from everyone who sees the car is the icing on the cake.