|Category:||Used Car Dealer|
|Address:||750 Dundee Ave, East Dundee, IL 60118, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–5PM Closed|
I am writing this review so people can see that this place is a scam. They take advantage of people with no credit/bad credit. They jack up the interest rate and sell cars that supposedly go through inspections, (which they don’t), and sell these cars out. The cars that they are selling need so much work to be done that the cars are in and out of the shop. For instance, I have had my car in this shop more than I have driven it. I have had the car about 1 ½ years and it’s been in the shop over and over. Then I take the vehicle in to be fixed and the mechanics there are not mechanics. They don’t even fix what needs to be fixed, or they can’t find anything wrong with the vehicle. I had the car a year and the head gaskets were leaking oil. So they replaced my entire engine, (which was covered under my warranty). Its not a new engine, it’s a refurbished one. Now, the same thing has happened with this engine and they will not replace it. Well “Brad” said it’s not worth replacing it bc it is not a leak, it’s just a seepage not a leak. Which we all know it’s a leak. I have taken the vehicle two good year and Acorn Tires and they both said it’s a leak. Brad is making it sound like it’s his personal opinion that will distinguish if they are going to replace my engine again or not, and that is not right. I have it covered under my warranty. They gave me the run around for weeks for them to find the leak in the first place, or my head gaskets and the trans leak. The head gaskets are a visual and they wouldn’t tell me if they were leaking. They made me bring the car back a couple of times for them to check it. I had a problem with my air conditioner and heating, and they took our the free-on and put it back it in and when they put it back in, they didn’t put the right amount back in because its expensive and they tried to save money. This is what good year told me when I brought it to them and that is why I was getting to cool air coming out bc they messed up or did it on purpose there. So now they are not applying to my warranty I purchased with the vehicle, they won’t help and fix what needs to be fixed and on top of it, the sales manager can’t help me either, he told me. There is nothing he can do, bc he doesn’t work for the service center. It’s been one thing after another with this company. They sold me a car that had an aftermarket alarm on it and they did not know of it being installed on the vehicle. Now if the cars go through an inspection, they should have known about it before selling it to me. I never got an alarm pad for the car or anything bc they did not know it was on it. When I took it to good year bc my radio and heat would stay on when I turned the car off and took the keys out, (which was draining my battery), they told me that’s bc of this alarm and they had to disarm it and it cost 150 for them to do that. Plus on top the alarm had fried 12 wires underneath the dash bc of the way the alarm was wired in it, and the car was about to start on fire. Also when they do any type of work on the vehicle, they will not give me paper work showing what they have done or that needs to be done or anything of that sort, so in some instances I have no paper work to show what they attempted to do or did. This vehicle could have started on fire and killed me and my children. I am going to channel 5 news and I will be calling a lawyer if the higher up Manager “Bob Hart” says he will not replace my engine again due to my head gaskets leaking. I would never refer anyone to this company, and I hope people will read this before they choose to buy a car from here. Place is a scam. Brad also said I wouldnt be surprised if your keys went missing to me! Bad customer service. The whole time that they kept giving me the run around with my check engine light, my car broke down yesterday 6/5/16 and the transmission blue and they said they could never find anything wrong with the car and its only my gas cap. Obviously they dont know what they are doing over there.
After being a loyal customer for almost 4 years, and referring a lot of my friends and family. I can honestly say I am highly disappointed in the financial company J.D. works with. Clearly according to Ron, during the duration of me having a vehicle financed with them I was not allowed to have normal life circumstances happen, like having a child.. In order for them to want to work with me again. Silly as that sounds after I took the time to come in and sign a new payment arrangement to insure that I wanted to get back on track and will continue to be loyal and pay on time moving forward. And even after seeing my payment history other then the times I was on my unpaid maternity leave I have had 1 single 14 day late payment. Which I think is absolutely ridiculous for him to turn me away. I thought J.D. was there to help those that werent born from a silver spoon or those fighting lifes everyday battles to make it to the top, since we are not still living at home with our mothers but I guess Ron wouldnt understand that. I will no longer step foot in there East Dundee location and I will take my hard earned loyal business somewhere else. As should you!
I have had my car for about 2 yrs and a year in the car over heated. I paid 700 dollars in repairs at the JD Byrider service center and 6 months later, the car has over heated again and this time it wont start or anything. They do take advantage of people who have less then perfect credit. Dont get me wrong I am grateful that they were able to get me in a car but there is a line that I draw. I did file for bankruptcy and did everything that my lawyer told me to do so when I called them to make a payment to keep the car, obviously I need to get to and from work, they gave me attitude and would not accept payment from me at all. Since I am still covered under the bankruptcy act, still has not been discharged yet, I am taking it back to them to see if they can try to fix again since the parts are still under warranty for up to a year. lets see how this goes.
Extremely Rude Employees. More Concerned About Sales. I went to try and buy a car. But they dont seem cars, they sell programs. They where more concerned on selling you the program than an actual car. The selection of cars is OK, but you dont have much choice. You fall into a certain bracket, and thats your options. I was approached by somebody who seemed to be management. He was extremely ride to me, and rubbed my bad credit is my face. It was extremely off putting. The cars are double the blue book, and thats not even including the interest. I would not recommend this dealership to anybody. They dont care if you get what want. They just want the sales.