John Bleakley Ford

Reviews 3

SH

Shawn Conrad

In the late fall of 2015 I bought my 2016 Ford Fusion. My sales rep Ron was great and the sales staff was kind and helpful. However, my model did not come with leather seats and they assured me it was no problem to get my choice of leather installed. The first time the leather seats came back the drivers side seat had the leather pulled with big diagonal waves of wrinkles in the back of the seat. The driver’s side door and passenger door interior handles were not securely installed and wiggling whenever closing either door. Back my new car went to the leather vendor they use to try again. When it came back the second time, there was another poor attempt at making the leather look like it remotely belonged. Back it went and weeks later I was in my new car with the seats about 95% right - but Ill take it. I drove it off the lot and that night I was hit in my rear bumper. Bumper off - doors fine, I took the car to John Bleakley Fords body shop (assuming Ford would do the best repair job - parts already there). This process was an even worse nightmare! So, on November 12th 2015, I brought my car to their body shop for my bumper and trunk area repair. Weeks go by, I call them to inquire and they say they are waiting for a back ordered part (good thing I called). More weeks go by (my car rental coverage runs out) and Christmas is in 2 weeks. Angie at the body shop tells me the car should be ready by the end of the week. When I called at the end of the week, she then tells me there some guy that works there, who has a lot on his plate, and needs 5 more days (I’m thinking staffing issue or lack of... but what do I know?). I didnt risk it and told her, I couldnt spend the Christmas holiday without a vehicle so they got me a rental on their dime not exceeding $25/day. Second week of January and no call from the body shop! When I called on January 14th they said "your car is ready" (well, when were you going to tell me that????). I went to pick it up on Jan 15th 2016 and the right rear floor area and trunk was flooded with water! Thank God it was raining! They blamed that I some company who does windows and said they did not seal things correctly. There my car remained until the following week when I finally picked up to find chipped paint on the hood, small dents and a scratch on my passenger seat, and white chalky stuff that Im still trying to get out of the seams of my interior. Horrible experience!

AL

Alex Nelson

On Friday 21 April 2017 myself, spouse and children went to look at and purchase a 2017 Ford Mustang Shelby GT350. Prior to arrival I called and verified the car was available and not sold. We arrived around 3:30pm and were greeted by a salesaman whose name I do not know as he never gave us a business card. I told him that I was there specifically to look at the GT350 and if he could open the vehicle up. Initially he was very relunctant, first stating that he wasnt sure if they had the keys to the car or not. After a few minutes in the sales managers office he opens the car and we proceed to look over the vehicle. Once we were satisfied I offered him my drivers license and asked him to drive it. He immediately stated that it was not possible and no one ever drives that specific car: VIN: 1FA6P8JZH5521205 and Stock # 274030. At this point, I show him that I have been pre-approved for the vehicle on my cell phone with the USAA app and ask him to speak to the General Sales Manager. He does not bring out the General Sales Manager: Frank Exum nor does Frank come out to speak to my spouse or I. At this point I started to become a little frustrated because I have the funds to purchase the vehicle and I want the vehicle but I am being denied the opportunity to completely see the car. Now this is a $60K car, the price of a BMW 535i which I also own, but they were acting like this was a one of a kind car and only elite customers could drive it. Again, I was still willing to work something out, so I asked if the salesman could pull the car out start it up and we could at least look at it outside or maybe the salesman could drive it, but Frank Exum still said no and that the car is never started or moved. At this point I still have not seen or met Frank, but I did get a business card and left. I am not sure if this is Fords policy or if I was being treated as a second class citizen, but it did not feel right. I am hoping that someone from the dealership reads this and maybe we can get some answers. If not, no problem, I most likely will never by a Ford product and will take my business back to BMW.

JO

John Turner

Some really nice reviews are written here, I wish my wife and Is experience had been the same. On labor day 2011, my wife was hearing and reading some really great things about the Ford Flex, so we went with her dad and my infant son to test drive one. We drove up in my old and paid for 99 mercury cougar. We all traipsed into the dealership and it was seemingly dead a little after 3pm. I mean nobody was in there except staff. A guy by the name of Mark Cowey (or Colley, not sure of handwriting), was sitting in the office straight in front of the door. So we walked up and began talking to him about the flex. So Mark was gracious enough to pull the vehicle down front for us and opened all the doors so we could see inside. So far so good. Mark then began to ask us about our money. How much we could afford monthly, so on and so forth. I wasnt really ready to reveal all my cards, mainly because I wasnt sure myself what those cards were. But I threw a number out there, and Mark kicked into the salesman mode before he had all his info about what we were capable of financially (he didnt know how much we had to put down). First, he told my wife that she couldnt test drive the flex because that monthly payment did not fall into the price range of the flex, and he wasnt going to put miles onto a new vehicle that in his opinion we could not afford. He then asked if he could show us something more in our price range...So he misread us, thats fine, but telling my wife we couldnt test drive the vehicle because he thought we couldnt afford it? Just pretty much went all over me. Mark, you really made me hope I never come to John Bleakley for anything again. And just so you know, we bought a new car just down the street the next weekend. We put down a substantial amount up front. You shouldnt have judged us, and you most certainly shouldnt have told my wife that we couldnt test drive the vehicle because you didnt want to put mileage on it. Hope this helps you become a better salesman. Take care.