Vision Values by Dr Tavel

Related:	eyeglass world castleton
Category:	Optometrist
Address:	8139 Pendleton Pike, Indianapolis, IN 46226, USA
Phone:	+1 317-898-2020
Site:	drtavel.com
Rating:	3.6
Working:	9AM–8PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 13

Reviews 19

Adam J

Im absolutely disgusted with this place. I had an appointment to get an eye exam and a new pair of glasses on January 2nd. While checking out, they told me that the doctor recommended that I get a glare protection coating on my new glasses. My insurance covered 100% of the exam, the lenses, and the frames... but they would not cover the glare protection which would cost me $50 out of pocket. I told them "No!" Very clearly. They then called me the next day after my exam to (again) ask me about the glare protection coating. I again told them in "No!" So here it is over a week later and Ive not heard anything else from them, so I decided to call them to ask "why hasnt anybody called me about my glasses?", and "Are they in yet?" The woman on the phone told me that all she saw on my account was the exam, but no frames and lenses. She said she needed to talk to her manager and would call me back. So...I get the call back, and she tells me "Your glasses havent been ordered yet because you have a $50 balance on your account that has to be paid before we order them." I said "Fifty dollars? For WHAT?! My insurance covered me 100%!" She then tells me "Its for the Glare Protection Coating." So once again I had to tell them that I did not want the stupid glare protection coating!! So now I have to wait another 7 to 10 days being blind with a headache at the end of every day because Im using a pair of glasses whos prescription is over 4 years old. This is not the first time or even the second time Ive had problems with this place... But I guarantee you it will be the last time. I am done with the level of incompetent employees that the Dr. Tavels chain has in its stores.

Alysha Gil

Very disappointed... We had an amazing experience in the beginning. From setting up the appointment to being in the office to helping us pick out frames, the ladies who work there went above and beyond in friendliness and helpfulness. But then when it was time to pay, the out of pocket expenses were almost twice as much as I had paid at a different business the year before. There were some things on the bill that I didnt understand, but she kind of brushed them off or implied that they were required. After we left, I examined the bill more closely and realized that she had added features that were optional and given us the most expensive options without telling us or explaining what the options were, increasing our out-of-pocket expenses by about $50 each! We went back and had some of the things changed but ended up paying more for some things because we didnt understand the options fully. I was so disappointed that someone who seemed so genuinely nice would be so dishonest with us. I dont know if this was company policy, or if employees are paid on commission, but either way this should be changed so that customers can understand their options and make their own decisions about what to pay extra for. We will be seeking alternative options next time, not for price, but for honesty.

Aunya Durham

The employees at this location was very friendly and nice. When I walked in they made me feel very welcomed. After my exam, as I was picking out my frames for my glasses the employees Kelli and Jeffrey made is super fun while picking out my frames. I really liked their service and I have decided to take my children back to this location to have their vision check. Thanks you guys for being such great people and I will refer anyone to you guys.

Marisol Berverena

I got excellent care and professionalism throughout my initial visit. Everything that was about to be done was explained to me before in detail and when the Dr found some thing in my eye that should not be there his staff was very helpful in setting up my appointment the very next day with a specialist and even checked up on me the following day. I will definitely be going back and taking the rest of my family.

Anetta Boswell

Myself and my Daughter had appointments and the service was impeccable! The staff was very friendly and professional!!! My Daughter got contacts for the first time and Ms. Nikki did an Awsome job showing her how to put her contacts in and remove them! I definitely recommend Dr. Travel and his staff to anyone I know who wears glasses or contacts, Im absolutely amazed! Great Service!

Wanina Rogers

Never experience such lack of professionalism in a optometrist office. The dr. is over scheduled and the manager on duty interacts with staff and customers in a very short and harsh manor. The environment reveals it self as a place thats aware of the demographics and income of its clients ( i.e medicaid recipients and minorities). Will be returning to Ossip!

Cameron Simmons

This is by far one of the best customer experiences if had in a long time. When I walked in, I was was welcomed by a smiling staff and honest people. In specific, A woman by the Name of Kelli helped me out the most. She was so genuine and kind that she makes want to come back and when I do ill know who to go to.

tiara williams

They are slow with getting people their glasses back its been almost a month and my son is yet to receive his glasses... every time I call someone says that they will call me back and they never do... I will never come back to this place and I will never bring my son... VERY POOR SERVICE IN MY OPINION!

cherie parham

I called today to get assistance with replacement glasses. I spoke to Jazmine, who was friendly, polite and professional. She didnt rush me off the phone when I had questions and helped resolved my issue! That is friendly customer service that should be given at every Dr. Tavel. Thanks!

carol koser

The staff was so pleasant and helpful. They answered any questions I had. I would recommend them to others. The doctor took time to answer questions and inform me of my eyesight. He also went far enough to explain cataracts and showed pictures regarding them. So glad I stopped by.

Charese D

Long wait and didnt describe what was included in my insurance plan and what they could offer. Basically did my exam and told me how much to look forward to paying out of pocket again not including my insurance. I got a copy of my prescription so I can go else where.

Joanne Wright

I drive 20 minutes to go to this location even though there is one closer to me. The customer service here is the best! These ladies are always friendly and make sure that I am looking and seeing my best all year!

Sylvi R.

Unfortunately I cant give them 5 out 5 stars because somehow the glasses were not free. "Kelli with an i" was awesome, customer service here was top notch. Knowledgeable, efficient as well as pleasant.

Cakey Boo

Employees are rude and treated me like I was stupid. Do not waste your time here unless you WANT poor customer service.

Brandy Blackburn

Love this eye place. I go there and so does my 6 year old. Staff very friendly.

Zyanna Brown

Lovely glasses for all types! Very very nice people!

Elle RNY

Prompt and professional

thomas harper

keep falling apart

sierra shepherd

Affordable