National Auto Sales

Reviews 3

AM

Amanda Parris

I purchased a car from this company on February 22, 2013, at this time being a single mother of 3 children the low down payment was very appealing. My sales man Derrick was very pleasant to work with. He was friendly and answered all of my questions. At this time I signed all of my legal documents provided proof of my insurance via fax and I drove away a happy lady. Here comes the problem. My temporary tag expired March 24, 2013. It is now April 4, 2013 and I still do not have a tag for my car. I have called several times to this company and they told me there was a problem with my title at the state and there suggestions for me to avoid the law so I will not receive a ticket. Considering my occupation, I believe this was the incorrect suggestion. Theo is the gentleman that I personally signed all my legal documentations with. I have been unable to speak with him until yesterday when he called me and and told me the reason why I do not have a tag. When I signed my binding contract there was a lien on my vehicle thru Equilty Auto Loan. Theo asked me to report to his office yesterday to sign my legal documents again. This thru up a few red flags for me. I contacted my lawyer at this point and he had clearly told me that there was no need for me to sign any more legal documents since I had already signed them when I purchased my vehicle. I have also already paid 2 payments on my vehicle. I then called Theo back and he explained to me that the lien had been lifted and he had the lien release in his hands that my car was purchased at an auction and the dealership has paid the lien in full and I simply needed to report to him and sign my paper work and then I should have no problem getting a title in my name. I took it upon my self to see if the vehicle lien had been lifted and when I called the other company the answer was no. I felt betrayed for being lied to and I then called Mr Theo back. I then told him I had contacted the other company and that they advised me that they could repossess my vehicle. I depend on my car. I have a full time job and 3 children. I then asked if I could be given another car with no liens and he laughed at me and told me no. Considering I pay this mans bills you think he could have been a little more respectable. Theo then stated If I do not come back to the dealership and sign I will not ever be able to get a tag and then would have to return my car. Today, I have spoken to Clark Howard about the way this has been a nightmare. I have also spoken to the Secretary of the State about the issue and have file a complaint thru the license board. Boyd Peterson has also called me today and stated that I would just need to come to the office today and sign the paperwork AGAIN. He did make amends for his employees actions and lies. But as Theo said and this is what bothers me so much is I have already had my car going on 2 months now and its just now being addressed. So now I am at the juncture of Mr Boyd refunding all my money back or signing legal documents again for a car that still has a lien on it. My advice would be to the company to run every vehicle to make sure your not selling cars with liens on them. This is also my advice to the future customers as well. Thank you.

KH

Khris Nunnally

This is a Buy Here Pay Here dealership so you get is what you get, and you have to understand what you are getting. I fell behind on my payment and also had my insurance cancelled, at the time they disabled my car. That is no problem....I failed to hold up my end of the deal and they did what was necessary and explained during the time of purchase. They were very professional from the moment I purchased the car even until the moment my car was disabled. Heres what I like, even though I was behind they allowed me to catch up on my payment other than picking up the car....they even allowed me another week to get insurance while my car remained idle. Heres my grievance, I bought insurance on my car and it was all set and ready to go. Right? Spoke with Monique, very nice lady, and she went on ahead and turned on my car because I emailed her the proof of insurance. My car is sitting at work because that is where it is disabled. This is around 9:30am, I get to work and about 3:15ish pm I go to crank up my car. Monique is gone but another nice lady picks up and explains that Monique has been trying to turn on the vehicle but to no avail. Well thanks Monique for calling me and informing me that you were having issues turning on my vehicle (Sarcasm). Now, they say it could be a battery issue and I should jump it! Before I arrange a jump, I turn on the car and the lights are on, the radio is playing, and the dashboard is lit....Definitely not a battery issue. So I call again and speak with the same nice lady who again tries to enable my car to no avail. A hour later I arrange a jump for the car and the same lady who now knows me on first name basis tries to enable the car during the jump to no avail. I call back some odd minutes later and she recommends I call a Chrysler Mechanic to see if they could diagnose the issue. I call 3 mechanics, one being Pep Boys, and they all conclude the same thing. If my Electronic Throttle light came on during the time that the car was disabled, 9 times out of 10 it is the dealerships disabler that is causing the problem. So I call my Bestfriend back from Century Lending II and she actually managed to get me in contact with a Tow Truck Driver, who was an hour in a half away from my location in Kennesaw. Not her fault, she didnt know. He said he would be on his way to me. 2 hours later he does show up and tries to crank the car. Tries to tell me it sounds like a fuel pump problem as he revs the engine while cranking the car. I tell him that during the time that the car was disabled I could crank the car and just doesnt stay crank....(Duh! Thats how the starter disabler works). I point out a red light in my glove compartment that has never been on until they disabled the car. Of course now hes holding on to this fuel pump issue, he says all he can do is tow it and take it to National Auto Sales and they wont work on my car until Monday.....today is Friday. I understand the idea of the disabler but Im hoping they are willing to see me half way ($$ 1/2) on this upcoming payment because of this horrible inconvenience.

HA

Harold Crick

First, to be fair, Corey way an awesome sales rep. He is the lone bright spot on my dealings with this company. Second, my car was purchased from NAS in February. On Fathers Day it dies on me in mid traffic. 4 months from purchase, my car requires what my mechanic says is a timing chain AND tensioners (FYI, I work in an auto repair shop). This is easily a 2k fix, yet its an 80k vehicle 4 months from purchase. I go there and a man whos name I dont recall agrees to have it towed to their mechanic for inspection. At this time Ive left a lengthy review describing the aforementioned situation and my disdain. Leo calls me and says we will work something out and that theyll touch base with me after vehicle inspection. I remove the post and Im elated. Fast forward to a week and a half later, NO ONE has called me about my car nor has anyone returned my calls. Ive left 2 messages for Leo, at least 4 for Tim ( service advisor whom knows about issue with car ) and no correspondence. Ive been without my vehicle for 2 and a half weeks total and every time I call I get "hes busy, out to lunch, etc." I call today and speak with a lady in the service department whom states that since the car was sent out I have to wait until they hear something for them to tell me something. In what world does it work like that? I have no idea when Ill have my truck, nor how much Im supposed to pay or what total is wrong. This is unacceptable! What makes matters worse is the demeanor and attitude the lady that answered the service phone had. For two plus weeks Ive had to rely on friends, uber, a bike, my feet just to get to and from work all while its an acceptable practice to just tell the customer to wait on a call. Im at the point now where they can have this 4 month old truck as I will send this complaint to the BBB and will never do business with them again. A lot can can be alleviated with open communication. At least thats what Ive learned since working in management since 2005. Be great today! ***7/7/16 JUST got a call from the mechanic, and low and behold my engine is locked up. Mind you I put $700 of work into it at my job (preventive maintenance and mileage scheduled maintenance, brakes, and oil changes). The cost to replace an engine in my 4 month old vehicle with 80k miles on it is $3100. It took almost two weeks to diagnose this right? Do business as you please, I will no longer!