Lane Splitter Harley-Davidson

Reviews 5

MY

Myron Sabes

I just purchased a new Ultra Limited from them. The experience could not have been better or gone more smoothly. I have been thinking about getting a new Limited for some time when I happened in this past Saturday just cause I was in the neighborhood and they were having a party. Who can resist free food? I was talking with a fellow rider when we were approached by a salesman, Lamar. He asked what I was interested in. I did not feel pressured at all. I mentioned that I felt I had been given a run-around, bait-and-switch at House of Thunder about trading my 2009 Ultra Classic in on a new Limited and that I was discouraged. H.o.T. gave me a price quote in January and then when I called them 2-3 weeks later to agree to the deal, all of a sudden the price was about $1,300 more. When I asked what gives? They said that that was January and now it was February. Lamar asked what they could do to make the deal with me, my 2009 Ultra Classic for a 2017 Limited. I stated a price and said I would be paying cash. Lamar went over to George the floor manager. They came back and agreed to what I wanted. They did not have the color I wanted, but they were able to find one and trade with a dealer in the central valley. The logistics of purchasing a bike involve a lot of paperwork and a lot of steps. The financials, title, etc paperwork was done by Mark. Although very new there, Mark did an excellent job for me making everything as easy as possible. I was given a tour of all the departments of the dealership and each person was terrific. I could not have asked for better. I picked up the new bike today and left off my previous, much loved bike. Lamar and George and everyone else at Lane Splitter treated me with respect and were willing to go the extra mile to ensure that I was happy. They all seem to take a lot of pride in what they do. Kudos to Lane Splitter. Update 4/24: Once again Lane Splitter Harley-Davidson (LSHD) came through for me in a big way. I bought some fog lights to mount on the engine guard and the associated wiring harnesses and additional dash buttons to control them. On the first try by LSHD service department, the lights were not working as they should. I brought my bike back today and they investigated. It turns out a call to the Harley factory tech rep revealed a problem known by the factory. The instructions for the parts we were trying to install were in error. The factory tech rep talked Steve, the LSHD service mechanic, through the solution which involved splicing wiring to make it work correctly. Steve was great, preforming above and beyond in this case. The factory was at fault. The instructions for the correct parts were in error. Lane Splitter Harley-Davidson was pleasant throughout even though I was very frustrated when I first got there. They handled the problem professionally and efficiently and kept me informed during the entire process Tony, the LSHD service rep is my hero. I am very grateful.

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LE

Lee David

So I my goal was to just check out the iron 883. I had read reviews about it online, watched videos. As I walk up to the store, Karma greets me with a very warm greeting. I tell her that I was looking for an iron 883. So she tells me about that specific model and shows me the used ones they had. Telling me all the differences between the used ones versus the 2017 model. After that she takes me to see the 2017 model so that I had something to compare the used and new ones for myself. All the while she was very friendly, not pressuring me to do anything. Very relaxed. Not like the typical sales person. Karma offers to let me test drive the new 2017. I was surprised that they even had test drives since I heard from my motorcycle safety course trainers that test drives were really rare. I didnt even have an protection gear but they did at Lane Spliter. I filled out the necessary paper work to go out for a test drive. Again not feeling any pressure at all. I asked Karma to take the lead since I wasnt to familiar with the streets around this area and she happily obliged. The test drive was amazing! I instantly fell in love with the iron 883. I told Karma that I wanted the 2017 in all blacked out. And lucky me, they had one in stock. I should also point out, while Im going through this entire process, I met other staff members and felt like I was welcomed. The store inside was very clean and didnt feel like a dealership, instead it had a friendly/welcoming vibe. I believe I met Brad. Very cool dude. Also they close at 7 pm, I didnt leave the dealership until 8 pm. I know it sucks to stay later then you had intended because of some customers (I work at Starbucks) and all the staff didnt show any type of aggression towards me for staying past their hours. John, the man who I had to meet for my fanicing portion, very friendly as well. He explained very clearly all my options. So overall my experience here was nothing short of amazing. If I knew someone else was going to get a bike, Ill drag them to Lane Spliter first.

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MI

michael steiner

Lousy customer service Dont do business here. They are the used car lot of Harley Davidson. Lanesplitter is under new ownership and trying to ride on the coattails of the reputation they had under the previous owners. I bought a used softail here and have had nothing but trouble since. The bike is fine but, the dealership is lousey. The online price is listed at $300 dollars less than the price I got the bike for. Dealings with the business to handley my customer complaints take all day and they never get back to me when I call. The bike I sat on in the dealership had saddlebags and freeway pegs but, the one they brought out to me when I made my down payment was a different bike and I was told they got the vin numbers mixed up. The ignition switch was broken, I had to fix that. They said they did an oil change but, the oil is black. Now I cant get a straight answer in regards to my tabs and registration. The people who work there are full of smiles and behind those smiles are lies and deceptions. I now go to other dealerships in the Bay Area and get professional service.

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CH

chirag patel

Excellent service, knowledgeable sales staff, very accommodating! Accolades to the entire staff - the management team know how to lead people to be customer oriented. **some worthy mentions: Even the folks that run the clothing department rock - Clarisa, Teresa. Sales - George - hes a great guy and can relate to customer needs. Bought my VRod from him. Dave in Parts - knows his stuff, and doesnt oversell you on what you dont need, and has good advise on upgrades and such. He even helped install one of my accessories. Lucky in the service department - gave me some good tips on reducing some service costs while still keeping my bike well maintained and within warranty. Lamar and Jonathon in Sales - good guys too - really want to help with making the customer feel at ease. When you walk in, anyone and everyone seems to greet you, and they try to remember your name and your needs. What more can you ask for from your dealership?

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DA

David Hernandez

Ive had my Harley Davidson 48 for a little bit of time now just reached the breaking point to have everything changed. It was the day after New Years I called just to see if they would answer. Luckily I guy was there working. doing some last-minute inventory or work. He answer the phone when the store was supposed to be closed. I told him I needed the bike serviced. He set it up and happy appointment in 3 days. 3 days went by and I totally forgot about my appointment luckily he had sent me an email reminding me. Well the weather was against me so I had to tough it out in the rain to my appointment even though I was late theyre still taking care of me. The bike is in the shop as we speak. It will be out soon if anything is wrong I will read post my review but I have always had positive experience with every single person there.

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