Friendly Honda Yamaha

Category:	Motorcycle Dealer
Address:	10939 Airline Hwy, Baton Rouge, LA 70816, USA
Phone:	+1 225-292-6242
Site:	friendlyyamaha.com
Rating:	3.9
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–3PM Closed

Location

Photos 61

Reviews 4

Michael Brooks

We have taken my wifes bike in several times and always had excellent service. Recently I brought my 2001 Roadstar in for a new clutch. I do quite a bit of work on my bike by myself as it is a custom 1600. But the clutch was a little over my comfort zone. Last year Friendly had a 25% off if you made an appointment for your bike to worked on this year. I picked the 28th of February and brought the bike in on the Saturday before. My wife and I are biking enthusiasts and make several 4 and 5 day weekend trips a year and love the lifestyle. So we are extremely careful in our riding habits and how mechanically safe are bikes are. I met the service staff once there and they gave me a complete breakdown of the cost and time it would take. Now beings its still cold I was in no hurry to have the bike finished anytime soon. But the service agent was thorough and assured me the work would be completed barring any complications. However the date I made the appointment, the parts manager gave me a rough estimate of the cost. Well during the months that I waited for the day I brought the bike in, I had set aside roughly $1000.00 to cover the cost. Which is about the price anywhere to get a complete clutch rebuild. To my amazement, the cost as explained to me was less than $550.00, so I asked them to replace some cables and do a once over on the entire bike. Satisfied and more than happy about the experiance, my wife and I looked at some other bikes in the showroom and some of the other things we need for our next trip. While shopping the service tech came up to me and advised me that my bike had been involved in a transmission recall. He further explained "we cant release your bike back to you because we have to replace several components in the transmission at NO COST to you". In other words, I get a new clutch, new transmission, new cables FOR LESS than $600.00. Who has that kinda luck now days. Every time I have come to Friendly Yamaha the service has been second to none. You really dont find this kind of customer service these days, but ALL of my experiance with these guys has made me smile everytime I leave their store. Thanks guys..... Michael Brooks

A Private User

I went in Saturday with 2 folks that took a Harley Rider course a couple of weeks ago to assist them buying bikes. While I worked with a Sales guy and the GSM on a Honda Fury for one of us, the OTHER guy who was looking was ignored. Not sure why, perhaps because my wife was helping him and the Sales staff did not take them seriously... Oh well, he left and bought a Harley on the same day. At one point I had even pointed them out to the GSM and introduced them and told the GSM he was here to purchase and he could work with them while I worked with the Sales guy on the Fury. The quote, "You can bring a horse to the water, but ya cant force him to drink", comes to mind. - Now Back to the Honda Fury, depending on who answered my question Sales guy or GSM, the price of the bike kept changing. You staff folks (GSM and SALEs) should have your act together and sing the same song, dance the same dance etc... The GSM actually displayed a bit of attitude with me when I asked him to clarify the price. I only asked because 4 of us were confused, it was a fair question Mr. GSM.... After all, we were there to buy your product. I might be dumb sometimes, but not all 4 of us. Did I mentioned the fantastic people skills of the GSM...? After all this, (2 hours btw), being lied too outright (remember the pipes, Mr, Sales guy?), we left for GN Gonzales. I was honest and said we were going to another dealer. The SALES guy told me with "attitude", to be sure to tell GN Sales Lady hello. Well Joe, I did just that... Her response? "Be sure and thank Friendly for the business". LOL! Oh yeah, the Honda Fury.... the same "limited edition" that you guys had... And with the $1100.00 that was saved, guess we can buy those 400.00 pipes. Thanks Friendly... I take back what I said, guess you guys were just displaying tough love and pointing me in the right direction....

Alan R

Ive been to Friendly Honda Yamaha on several occasions, and have mostly left frustrated and asking myself why I go back. Below are my experiences from the last (and final) 3 times I went in to their dealership. First was to order a new foot peg bracket for a Honda VFR800. I found myself having to repeat the year, make and model several times to the individual behind the counter in order to have him pull up the parts fiche for the correct model. I explained what side I needed and paid for the part so it would be shipped from the warehouse. I went to pick it up a week later, the wrong part was ordered... so I was down for another week so they could correct their mistake. Next time I went to get some exhaust gaskets for a header I was installing. When I got home I found that the hollow cooper gaskets had been crushed/creased either by the quart of coolant I purchased and dropped into the bag with the small parts by their staff or the gaskets were sold to me like that off their parts shelf. Frustrated, I went to GN Gonzales and picked up another set that were perfectly fine before I left and when I got home. The final time I dropped by the see the new VFR1200. I looked at a few Arai helmets in the parts department where I was ignored, then I went over to the sales floor to check out the Honda and a Yamaha FJR1200 that caught my eye. I tried to get the attention of several salesmen, they only looked at me then turned to avoid having to greet me or make contact. Real "friendly" of em. Ill never go back to their shop again, they arent the only dealer in town and Ive found the other guys are a LOT friendly and knowledgable of their inventory. I dont care if the owner writes a reply to my review, because hed just be wasting his time trying to back pedal and explain the incompetence and unprofessional performance of his staff.

Charlie Ferguson

I went to the location to have two nuts removed from a Honda trx250 final drive that calls for $300 worth of special tools to remove them. When approaching the service desk, the guy said, "I would not touch that with a 10 pole," and said this before I said anything. So I asked what they would charge me to just remove the two nuts needing special tools, and he said again, "I wont touch it." When asked why, he said he has had nothing but bad experiences with rebuilding them and they break right after. Thats when I told him I am rebuilding it not him. All I was asking is for him to remove the two nuts so I dont have to spend $300+ for tools I will only need for a minute then never need again. He said he would rather sell me a new one for about the same amount it costs to rebuild it. Well, seeing as it only cost $28 for all parts to rebuild it and the fact that the part is obsolete, I asked him if he could get me one for around the same price, and all he said was, "Sorry. I wont touch it." On the other hand, the parts department is very helpful and told me of another place to go that would be more helpful. UPDATE: The general manager got in touch with me, and was extremely helpful. He apologized for the way the staff treated me, and said that was not the way they do business. He met me at the Honda shop and helped me with the job I needed done, and did not charge me. I am pleased with the way he handled the situation. While I will probably never go back to the service department again, I would deal with him again in the future if I ever need anymore help.