|Address:||871 E Lancaster Ave, Downingtown, PA 19335, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM|
Geek squad more like scam squad after returning home I find my girl friend with s 50 dollar USB wifi dongle , and an external USB mouse in her laptop. I asked what was wrong she told me that her laptop hit the floor and the wifi stopped working. She bought the computer from "best buy" ( which doesnt seem fitting) so she figured why not let them take a look and see if they can fix it. After waiting for near an hour the geek squad member informed her that her wifi card which is installed in the laptop was broken in half and showed her what she thought was the wifi card broken in half. The nerd then informed her that for 120 dollars they could fix it but at an undefined amount of time... Or she could spend 50 on an external wifi dongle. 2 days after visiting the geek squad the touch pad stopped working, the drivers were not existent on the computer hmmm strange. So I know the computer was opened up because the battery was installed improperly upon further inspection what do I find??? A wifi card plugged into the computer in full working function. Really shady business practice that a so called geek that is supposed to be knowledgeable about fixing computers could present a broken piece of hardware that was still in the computer this morning.... Not only do I think this nerd doesnt know what hes talking about but I dont think he could fix anything in regards to electronics. Why is it acceptable to try and sell something that is not needed to a person that doesnt know much of the workings of a computer seems like a fraudulent practice. How many other people have come and gone with a product or service that was "needed". If its not apparent by my tone I will never be returning to this store let alone any best buy ever. Ps the computer is working with wifi and the touch pad it wasnt rocket science to re enable the wifi card.....
Absolute worst purchasing experience I have had in the last 10 years, possibly ever, 0 stars is more appropriate. They had great deals on appliance floor models that they were exchanging out, so I bought an open box oven, paid for it, and then it arrived with front window smashed and to me looked like it was packaged for delivery with the window smashed. After numerous hours back and forth to the store and on the phone with their multiple, literally worthless customer service reps (not their fault to be honest) telling me everything I already knew, that they cant do anything, and that the store itself has to handle everything, we exchanged the purchase for a different, cheaper open box oven because they do not offer a new replacement for open box items. However, this also arrived with a huge dent in the side that was not there when we purchased it. Customer service called while it sat there since this was the 2nd time and offered $50 dollar gift card only if I took damaged item, which I obviously did not do. Additional hours were wasted trying to get some kind of compensation from Best Buy for the time and effort I went through so I could justify purchasing there ever again, but they offered nothing and blamed the delivery service that they should be responsible for and only offered to refund the purchase. After 3 weeks, no new oven, and no compensation or acknowledgement that they broke 2 ovens that we actually owned for which there is no replacement, I have decided that I will never purchase another thing from them out of principle. Maybe they get a better deal if they send a damaged open box item back rather than actually selling it to someone at the marked price? I wouldnt be surprised if this was common. Absolutely abysmal.
I honestly dont know where to start. From the terrible customer service at this store or the unintelligent Geek Squad agents. First and foremost it is the dumbest thing in the world to call yourself agents. All you of at this location barely know how to turn on a computer. If you think Im kidding, the so called Agent Chris didnt even know how to turn on my computer when I brought it to him. The idiot looking Stefan Durek doesnt know how to fix a computer with a so called MRI program designed by the company in order for companies like Best Buy/Geek Squad to seem like they have decent people working on their computer. Dont even get me started on the "Agent Anna Lopez". If you have someone like that who cant tell the difference between a modem or router, how the hell did you get a job here? These are some of the dumbest computer repair techs Ive ever spoken to. I dont even think you can call them repair techs. Also, if you are dating each other within the work place. How about making a lot less obvious. I dont need to see anna stroking up on every guy that works in this place. Whatever happened to looking professional? Every time I looked at Stefan I couldnt help realize how badly he smelt, and how poor he looked. He looked like he just woke up from the dumpster out back. Seriously, dont go to this store. They have no idea what they are doing. They dont know how to work on computers, they have a software that does all the work for them. They couldnt show you a computer virus file even if they tried. They told me my hard drive failed, and I brought it to another location only to find out that they had disconnected the hard drive cable in my laptop to try and sell me things I didnt need. WORST PLACE TO VISIT. DONT GO HERE!!!
A Private User
My True Survey Response Although you want to see how people react to your customer service desk, you fail to ask why I had to go to customer service. The store was severely understaffed and the few employees that were there, were incredibly unhelpful. I was in the store for nearly 45 minutes waiting for someone to help my mother and I but, as I asked for assistance, people would disappear. I demanded to speak with the manager who was gracious to find out what the (several) issues were with our shopping experience and even asked me, "What can I do to keep you as a Valued customer?" I said, "Nothing." Thats how disgusted I was with the store. I didnt want anything. Not even a discount on the 1 thing I bought. I dont think I will ever return to your Downingtown store. The Concord Pike, Wilmington store has a much larger movie selection, and more staff willing to drop whatever they are doing to help your customers. I live about 10 minutes from the Downingtown store, but am much more willing to drive 30 minutes to the Wilmington store. Theres some serious issue with that notion. Just to give you a full idea of what I experienced, I felt like I was a true Inconvenience to your staff! Every time I asked for help, the person would disappear. The person standing at the small desk in the front of the store was also unhelpful but not getting someone actually available to help, to help. When I finally checked out with the 1 item I wanted, the cashier acted as though calling the manager to fix the transaction was an inconvenience. What a shame. What a waste.
A few hours ago, I went to Best Buy (pulled up as soon as it opened and jumped in line). Fantastic. Everyone was in line, even when the line/tape thing was broken and gaps appeared, everyone still stayed in line. When we walked in, we were greeted by people that were saying things like "Welcome! Thanks for coming in today, etc." We went to the TV section and was surprised to find a carefully set up line (with thousand dollar TV boxes as the barriers... way to live dangerously Best Buy) with people talking quietly, reading the circulars, or generally being pretty low key. We made it to the front of the line in about 1/2 hour where there were two open cash registers and a line greeter. He asked what we wanted (my friends wanted a TV), so he radioed for a cart to be brought, got them the last TV and motioned them over to one of the registers set up). When he asked me what I wanted, I mentioned the Chromecast (normally $35, on sale $30). He mentioned I was in the wrong section and explained where it was in the store. Went up, grabbed one and after 15 minutes in the final checkout, we were out and on our way home. We were in the store 1 hour max. I dont usually go out of my way to comment about these things, but the store knew what was going on (before the door opened I saw a "group meeting" at the front). Very well organized, cheerful people, and excellent customer service I was not expecting on this day.