Best Buy

Category:	Electronics Store
Address:	4807 Concord Pike, Wilmington, DE 19803, USA
Phone:	+1 302-477-0305
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 7

Carol Talamini

I was in this store twice in the last two weeks. I was there to purchase a micro chip for my new camera and had picked up one which I thought would work. Although I though it looked two large for my new Samsung camera it did have the description I was looking for. There were two Samsung associates helping other customers so I waited for a while. I saw another associate and asked for her help. She was also helping another person, which I did not know. She pleasantly helped me, told me what I had picked up was the wrong thing for my camera and showed me the exact micro chip that I needed all in a matter of a minute or so. She was so sweet and so pleasant. Even though she had another customer she took the minute to help me before continuing with her other customer. It only took her a minute to help me where the other associates saw me waiting and hadnt even acknowledged my presence. Thank you Takashia Johnson, you are truly what customer service is all about! That is not the only time this lovely young woman has been so helpful. I again entered the store 2 weeks later with a problem with my phone. Miss Takashia took the time with me to correct the problem and advise me that what I was looking for to correct the problem is what I already had in my phone. I just needed to adjust some things to correct my problem. She is a refreshing addition to the Best Buy staff and to the Samsung Products area. Thank you again Miss. Takashia "Kay" Johnson. I look forward to seeing you again on my next visit to the store.

William Cheng

On Friday, January 13th I walked in to the store to purchase a new 4k TV. I had spent the entire day comparing sales online and had my mind made up in which TV I wanted to buy. I walked in and thought to myself that I know noone wants to be here so I need to figure this out on my own, at least thats the way Im used to being treated by employees in the Best buy in Springfield, PA. However this experience was completely different, I couldnt find my TV and asked a woman named Barbara where it was, she explained to me that it wasnt on display but could take me to one that was similar to it. She seemed more than happy to assist me and she was very knowledgeable answering every question I had. She even helped me decide to purchase a different TV that was more suitable for my price range and what I was using it for. Though, none of the displays that she tried showing me were functioning, ( we kinda chalked it up to it being Friday the 13th) she was still able to talk me out of the mistake I was about to make and into spending my money on a much more reliable brand. I was very pleased with the service that I got from her, It changed my entire outlook on the best buy experience.

A Private User

Worst experience ever, went to purchase an iPad 2 on 10/08/11 it took 2.5 hours yes that is correct to complete the purchase and subscribe to Internet, I will admit the young sales associate Josh did a great job of explaining the product but after It was out of his hands it was down hill from there, 2 managers and supposedly a "GeekSquad" team member couldnt get the purchase together the geek squad member couldnt even put the protective case on correctly. If not for the fact they are the nearest best buy in del no tax( Im from Philly) I would never give them my money so if you have other options I would exercise them. After the sale was complete receipt in hand do you know GeekSquad had the nerve to say oh yeah I forgot to charge you for the set up I have to charge you something, I reply how much is the set up he says $40 I say a trained chimp could have got me out in 30 min you expect me to pay for incompetence. dont think he was to hurt as I grabbed my purchase turned my back and strolled to the car.

Michelle Winstead

This store is the worst... Id leave no stars if at all possible. Purchased an Apple Nike Watch on 3/18. on 3/25 noticed the entire face of the watch was lifting off. Appeared as if someone had taken a can opener to the perimeter of the watch. Matt Holden the manager there wouldnt even look at the watch. Told my husband to go the apple store. Said the watch was damaged, but the watch was defective. Then lied to the corporate after I made a complaint, he looked at the watch and it was damaged. Worst customer service ever. Told to call the 800 #, basically given the run around. Advice...... read the fine print. Best Buy makes it appear as if they have a solid return policy. Even Debbie in their corporate office outlined the return policy on the website.... apparently theres more than one policy. Please pay attention to the small print, or better yet, purchase your item from the manufacturer directly if all possible. Best Buy will leave you stuck. Never shopping with this company again.

Morton Fox

Its a very rare occasion when I visit a Best Buy store and thats typically when they happen to have a special that beats Amazon on an item that I need. So once in a blue moon, when all the bargain planets align, I place my order at the Best Buy website and select store pickup. All appears to go as planned and I get two emails, one for the order and one to tell me that the item is ready for pickup. So why, when I go to the store, with printout of email in hand, hours after the item was supposedly already ready for pickup, do they still need to go and hunt around in the storeroom for said item? Is there a definition of "ready for pickup" that I am missing? Anyway, that issue aside, I do recommend ordering at the Best Buy website for store pickup because it does minimize how much one would need to deal with sales staff and the store as a whole, especially now that there is a separate line for store pickup. But only when they are cheaper than Amazon, of course!

A Private User

If I could give it no stars I would. By far the worst "customer service" if you can even call it that. After purchasing an entire home theatre system, multiple iPads, numerous laptops and now attempting to buy an Asus ultrabook I have officially give up on any hopes of customer service from them. After receiving a conformation that my order was received I went to pick it up only to be told it wont be there until the end of the week! Then ten minutes later I was told it was there and ready for pickup.... The next step in this horrendous experience was when they were unable to find the laptop. After 45 minutes of them Looking for it, it turns out it was at the counter the entire time!! In an attempt to give my feedback to the manager I was brushed off as if nothing happened. I have to say it is not worth the aggregation to purchase anything from them. Customer service is horrible, no ones willing to help, and the manager was completly unhelpful

Tim Rivera

I ordered a phone online to have it picked up at the local Best Buy. After receiving the second email saying that "the order is ready for pickup" I came in. The rep greeted me by saying "didnt anyone call you"? I said no. She said they didnt have the phone in stock. I said then why did I receive the email that my order was ready. Her manager looked over the email, and fifteen minutes later they found the phone. To make the customer experience better the phone was preowned. The packaging had obviously been opened, and the rep assured me that the previous owner only opened the box before deciding to return the phone. I used my last bit of patience to let that one go since the phone was in like-new condition, but to my dismay they were unable to activate the phone because the previous owner activated it. After ten minutes of the rep being on hold with AT&T I said forget it. Cancel it.