|Address:||13035 New Holland St, Holland, MI 49424, USA|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–3PM Closed|
First thing that needs to be said is this is not where I purchased my Spyder and yet their service was impeccable! Took my Spyder to Village Motorsports of Holland, MI for what I thought was same minor warranty work. Frunk was getting water in it, air compressor cycling too often in 1 sec burst, and a ticking noise like an ignition wire short, but the bike didnt have a miss. Frunk seal was replaced, and still had a small leak due to an accessory plug where the battery tender wire ran through. that they tracked down and repaired. Air system had a hose with a small pinhole in it which was ordered and replaced, compressor was checked, and system was re-calibrated through the BUDS system. A purge valve was making the clicking noise, it was ordered on and hoped to have it on for me to get the bike back for the weekend. The part was delivered to the wrong company to disappear into a black hole somewhere never to be found. I received an update from he service manager telling me that the part would have to be reordered Monday, however if I needed the bike for a planned ride over the weekend, they would reassemble it for me and I could take it and bring it back Monday. I knew that this would create a large amount of extra work for them so I declined. (but how many dealers would have even offered?) A new part was ordered again and overnight-ed to the shop, they received it yesterday afternoon. I told them I was having withdrawal symptoms and really NEEDED to pick the bike up last night. Jason the service manager and a couple of the mechanics worked until after their closing time, and then waited for me to arrive to pick it up after they got it completed. Total cost to me was $0.00 Wife and I put on a little over 100 miles Tues. night and all is great. Thanks Jason and the crew at Village Motorsports of Holland, MI!!!!
I have wanted a dirt bike since I was 8 years old. At age 22 I walked into the Holland Village Motorsports just looking and dreaming about buying a dirt bike. I never though that I would be able to purchase a dirt bike. A salesman by the name of Ian Fowler took time to go through pricing with me on a bike he felt would be the perfect fit for me. Being a person who has never owned a dirt bike he took the time to go through every small detail of the bike with me. And he took the time to answer EVERY question I asked. I have NEVER received such amazing customer service.!! I walked out that day only to come back 20 minutes later to put a down payment on the bike. I can proudly say that I am a new owner of a 2012 Yamaha TTR125. That is because Ian not only took the time to explain everything to me, he made is possible for me to own my first dirt bike. ALL STAFF at Village Motor sports are extremely HELPFUL. As soon as you walk in someone will greet you with a smile! Being a girl and owning my first dirt bike I was a little worried about how I was going to do maintenance on the bike. Aaron the manager of the Parts department assured me that I can contact him with any questions about maintenance for the bike. He made me feel confident in knowing that if anything goes wrong I can call him and he will help! I am so thankful for all the time and effort the guys at Holland Village Motorsports put into making it possible for me to own my first dirt bike!!! I am beyond proud to say that my first dike bike purchase came from Village Motorsports....and I have to say, it wont be the last! :)
I just purchased a Sea-Doo Spark 2-Up with a Rotax 900 HO ACE engine from Village Motorsports in Holland and couldnt be happier! I called their competitors first for quotes (Fox Powersports) and then called Paul Sake, my sales consultant at Village Motorsports. Paul gave me a MUCH better deal without any hassle. He had exactly what I wanted in stock, took my deposit over the phone, and I came in to pick it up, the whole process was almost as simple as ordering drive through at McDonalds! Paul had the paperwork ready to sign, took me out to show me the Sea-Doo and explain how to operate it, and I was off for an afternoon of fun in the sun! Ive purchased snowmobile helmets from Village Motorsports as well and had the same friendly experience, I would highly recommend purchasing from them!
I cannot say enough positive things about Village Motorsports Holland. The team is 2nd to none. I purchased a brand new 2016 Ski-Doo Renegade Adrenaline for my wife from them in April 2016. The G.M. Shane is very thorough and prompt whenever I had questions on anything. The experience was very quick and actually enjoyable. It only required minimal paper work. My experience was so good that I decided to pull the trigger on a spring order 2017 Freeride 137 for myself Village Holland was the place I would do business with. Ive since ordered accessories and parts and what not and both Shane and Aaron (in parts/accessories) are always more than helpful. Every visit or call or E-mail to the Village Holland team is always enjoyable. I will be doing all my future business with them only.
Mike Von Holtz
After comparison shopping between 3 West MI dealerships, I settled on Village Motorsports Holland for the purchase of my Polaris Sportsman 570. I couldnt be happier. Paul beat everyone on price and topped it off with outstanding customer service by following me through every step of the purchase process. Paul even responded to voice messages and texts at night! After the purchase, I was personally introduced to the parts and service staff. I did have 1 minor concern after the purchase that was resolved quickly by Josh and the service staff. Ive already recommended Village Motorsports to several of my friends and colleagues! Theyre top notch, and theyre LOCAL! Thanks for the excellent experience, guys!
One Saturday afternoon I was calling some local shops to get pricing and availability on a 2016 Can-Am Maverick XRS Turbo. I called around to 4 shops, and Ian from Sales didnt hesitate to match the lowest price that was offered from another dealer. He even cut me some slack on the extended warranty that I was fencing about, I didnt even have to ask. Purchased it on a Saturday, they had it delivered to my house on Monday free of charge. To go the extra mile, he responded to text msgs on his personal device to make sure that I was satisfied and taken care of! Plus, a full year of discounts for purchasing through them, on all accessories! They will get all my repeat business. Well done.
If there was a rating for absolutely sucking at their job I would give it to these people. I dropped of my motorcycle to get a them to fix a spark plug. It took them a month and a half to actually get to it and every time I called they told me it was gonna be done tomorrow. For 6 weeks I went through this song and dance. And once they fixed it, it didnt work and they said it would be 1000$ to make it run! I am working on getting it back which in itself is a process (figures). So all said and done I have a bike that doesnt run and I am out 200+ dollars! Talk about sucking in epic proportions..