Midwest Scooters & Cycles

Reviews 6

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Erica Farrell

If I could give no stars I would. I was more then disappointed when I was treated so rude Id never ever visit this shop again, period! To start with I arrived at like 4:10pm and even tho the hrs online, on the door and I was giving over the phone were 5pm the door was already locked. I then called again only to be meet at the door by some young looking kid like ten-15mins later and explained "they aint to busy so they just lock up early sometimes but he guessed since the effing boss said to come unlock door and let me in or else" he best do it.I told aforementioned young guy what part I needed and as he walked away mumbling to himself about if he was me hed go with a much pricier carburetor then the one I asked for and quoted a price of $50-60 via phone yet this goofball instantly charged like $15-20 more then that and upon questioning him I was told "lady not everybody knows as much as I do and I know the price ok!" So I proceeded to inform him that "not everybody will allow a customer service person to treat them like crap and I know thats exactly how he was treating me" and I took my business elsewhere as I suggest anybody and everybody else does. I hate that I basically have order any and every part I need online and wait an extra day or two but its rather wait a week verses give my business to a piss poor establishment like that.

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Kenneth Tilley

I took my 150 cc moped for a full service tune up..priced at 75 dollars. I was told it would take about 45 mins.. I arrived from greenfield, which is 25 miles away, with no issues, at 11am I didnt get my scooter back till Wednesday afternoon the following week.. after my tuneup the scooter failed to start and they preceded repairs without my consent and broke a bolt off in the kick start trying to start it also sheered the bolts in started clutch and chipped teeth in secondary gear(the bike is less than 8 months new ive never once needed to use kick start...it ended up costing ovber $150 to get my scooter back...it died less than a mile from shop and I had it towed home.. I took scooter apart and found a cracked intake manifold, my battery was not re installed properly and they left metal spacers and a random piece of metal tube inside my gearbox where the fan and belt spin inside kickstart cover...it was almost completely chewed up.. the plastics were improperly assembled and broken and looks to have been laid down at speed..i brought scooter in on full tank got it back on empty.. and to top it all off the staff are completely rude and disrespectful.. they have a viewing window into the shop area and I was watching them work on my scooter and I was told to leave area and they blocked off window...NEVER EVER GO HERE

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Andrew Allison

Hey everyone!! Do not take anything here to get worked on!!! I took my Kymco 50cc super 8 in to to have a new wiring harness installed On December 4 it is now Jan . 5, 2016. He said it would take a week or a week and a half.I put a 150cc gy6 in it so everything was taken off. Pretty simple install. I called and left messages no return calls. I finally got ahold of him and he said his mechanic was out to lunch and he would call me back and this was last Thursday. He also said his mechanic was working on it. ( bullshit). I never got a call back. Called him today and now he said it would be done next Tuesday so caught him in another lie. Now Im going to go pick it up no work done a nd a month wasted. He also charged me $60.00 that I want BACK!!!! Lesson learned. In response about the parts he is talking about is oil for the engine, gear oil and a exhaust. Im not sure how that could have slowed you down with installing the wiring harness which I gave you when I first brought the scooter in. However, he did have some really cool custom Harley bikes that where really cool and to be honest if I were him I would ditch the scooter biz and focus 100% on the custom bike building. You could call it Midwest Custom

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Melantha Blackrose

Came here looking to just get the wheel rim fixed, as it was bent from an accident and not repaired by the dealership I bought it from. I road it there and had Dustin show me one more thing that was wrong with it, which I have permission to have fixed. He also showed me upgrades that I could add to ensure maximum efficiency, which I agreed to. I was told repairs would take a while and would check in once a week like clockwork. Each week I was told they had more people in front of mine and were working in order. After 4 week they finally got to my moped and I went in to see it for myself. They had fixed the 2 parts that were origin agreed on but not any other upgrade. I didnt really care and said I would be back the next day to pick it up. Dustin asked if there was any concerns I had with its preformance and I mentioned that it sometimes took a while for the throttle to work and left. Suddenly the next day the piston rings are fuzed to the pistons and my moped is unable to be driven. Had my dad go talk to them and they tried to explain that I never driven it there, and that I had it dropped off by someone else. $15 dollars at Auto Zone and 30 minutes later, my moped runs better than ever

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lydia Hodapp

DONT USE THIS PLACE. LIES, FAULTY WORKMANSHIP, everyone here acts like your an inconvenience and when you get frustrated with them telling you so many different stories of why they cant get the work done they say you are being Rude.... really? Two months and $330 later I still dont have my bike. They quoted $150, and ended up charging $330 in total. Had to take the bike back twice to fix something that should have been quality checked before leaving the shop, I drove 20 miles and bolts fell out and had a faulty spark plug wire, which is not what it was taken in there for... his response about the bolt "Go buy this bolt bring back and I can have it on in twenty minutes", you need to put lock tite on" 2 hours later no work had been done, had to leave my bike again! "It will he ready on saturday" nope! Called and has been put off to build New bikes for the showroom!! Really?? All they want is your money, they dont care about any thing else after that.

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Tia Taylor

I agree with another customer. Worst Customer Service in the State. On top of it they do not do refunds but I was so dissatisfied with the service and they no longer wanted to deal with me. They wrote me a check to refund the deposit and it bounced. Although they were paid cash. The check that they issued to refund the money bounced. I called the office to let them know that the check bounced and I was told that they would write me another check. I did not want another check if the first one bounced. Anyway I went back into the office to get the check I was not greeted the young lady at the front leaves the front the desk the owner comes back and I say how are you he does not say anything back but just pulls out his checks and starts to write it out and he is still talking crazy. I would never in life go back here or recommend them to anyone.

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