|Category:||Motor Scooter Dealer|
|Address:||2369 English Ave, Indianapolis, IN 46201, USA|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–3PM Closed|
A Private User
I brought a brand new scooter for my son in 08/09. I was told that any mechanical or major problems would be covered under a 1 year warranty as long as I came to their service shop to get my regular oil changes. Unfortunately, my son fell on the scooter 2 months after we purchased it and broke the mirrors and cracked a small portion of plastic on the scooter. So it only had 265 miles on it. When I took the scooter in for service this year; I asked the owner to replaced the mirrors and the cracked piece of plastic. I also told him to change the oil and to check why it wouldnt start up. The owner called my husband a couple days later and said the scooter was ready. When we arrived to pick up the scooter our bill was $259.00. It seemed kind/of expensive but I figured it was probably correct. The owner went to the back service room and told the mechanic that we were here to pick up the scooter. My husband and I could hear the mechanic and owner trying to start the scooter up. It wouldnt start! The owner told the mechanic just try to charge the battery for a moment. When the owner came out of the back service room I told him that I over heard their conversation. I asked him why did he call and tell us it was ready when it wasnt. He said it was ready 3 days ago. But now, its not working. He said it probably needs a battery. I asked how much more. He said $50.00 but he didnt have any in stock. I asked if the battery would be covered under the warranty. He said, "what warranty; you dont have a warranty. When you son wreck the scooter it voided your warranty." I said you never told us it someone fell on the scooter that it voided the warranty. He said, "well Im telling you now; You dont have a warranty!" I began to argue with him and I told him, you said as long as we brought the scooter to you for regular oil changes that you honor the warranty. He didnt appreciate that I was challenging him. He told me that you are not getting your scooter back today. He said, "If you want your scooter you need to contact my attorney." He said that he would not take our money and his attorney would collect the money from us. My husband and I began to argue with him. We were willing to pay for his serviced that he performed even though the scooter wasnt working. However, he repeatedly said that I am not taking your money call my attorney. I told him that I was going to call the police. He said "go ahead, this is a civil matter - the police cant do anything!" When the police arrived we both explained the situation. At first he tried to convince the officer that it was a civil matter. However, I expressed how if I took my scooter without paying, then thats theft. And if he keeps my scooter that I was more than willing to pay the bill for, then thats theft. The officer said he understood my point. The officer called his supervisor and the supervisor said the owner had to allow us to pay for the services if we were willing. Finally, I got my nonworking scooter back. I paid the $259.00. And I have a strong theory to believe while the whole police thing was going on the owner or the mechanic put a hole in my gas tank. What a scam artist!
Charles Sherman II
Do yourself a favor and look elsewhere. I brought in a 2009 49CC Agility scooter for routine maintenance and a belt change. While attempting to drive it home, the scooter will go no faster than 20MPH after easily driving 35MPH up until the belt snapped. I drive it back to the shop and he suggests that the engine isnt getting enough fuel, and therefore needs a bigger jet. He swaps out the jet, test drives it, and now the scooter travels 18MPH. He finally gives in and tries a new size belt. Wow, as expected, problem solved. 4 days of driving and $220 later, the scooter will not start. I just attempted to go by the store to see if they were willing to make it right, but their shop is now closing and moving to a building off of English Avenue. He offered me a piece of paper that would give me $5 off hourly labor and 20% off parts for when they could look at it late next week. Needless to say, this time I declined. The kid with the head lamp claims to be a certified mechanic, which can not possibly be true. He is the type of mechanic that give real mechanics a bad name. The half-wit that works for him is seemingly a nice enough guy. Save yourself some time/money/headaches and take your business elsewhere.
Bought a battery from this shop and waited 3 day to use Because I was upgrading my piston. Moped was not running was still working on other things just wanted to run some tests. It was dead. After putting it on a Charger/Maintainer for overnight and hooking it back up, it died after running some tests. I got my multi-meter out and It read 4v. When I took it back to the store the guy was rude and told me he would not replace it even though he told me I had a 30 day warranty. He said he would send it to his guy but his guy would most likely tell him no as well. After I demanded a refund or one that would work he started using foul language and would not do anything for me. I spend around 60$ on that battery. If anyone has any similar issues, you should report it. This shop is bound to give you more problems or take your money. Edit: Man threatened me via text which I had to edit for safe viewing. I am going to try to reach out to all to make sure this does not happen again. If anyone else has had similar experiences come forward with reviews and contact the BBB, Angies List, Facebook, YP, Etc.
Be forewarned: Go elsewhere!! Unless youre into condescending tyrannical customer service and quantity over quality approach to a mechanic shop. I have gone there twice. Gave him the benefit of the doubt the first time (which was just for a tune-up). Thought maybe Jeff (the owner) was in a bad mood. Hes very abrasive, hates questions, hates additional work requests, and will decline fixing any potential problems or addressing issues found after theyve done there work. I had some body and engine work that came up so I brought him a bit of business. But in my two experiences, he seems genuinely annoyed with customers and business, especially questions. If you must get service here, order new parts! Hell use junky old scrap parts that look like crap or will need replaced before too long! And really, the scooter runs like crap now and he refused to take a look at it or address it. But youll feel safe there since he is armed and strapped at the hip. Hes also full of racist comments so theres that too. Crappy business, worst service. Go anywhere else! Waste of money and only creates new problems.