Dedham Auto Mall

Reviews 4

MA

Max Kudin

My dad and I bought a ’15 VW Jetta from this dealer 3 weeks prior to writing this review. There were several major disappointments with Automall of Dedham that will make me a non-repeat customer and I am suggesting you look elsewhere as well. Their advertising car prices overall are not bad, that is until you add all dealer fees. It’s the lack of basic appreciation and respect towards the customer and non-existent customer service that makes me write this harsh review. 1. As the 4th week of ownership about to start, we still have NOT received actual registration for the car from the dealer. When first week has gone by, we called the dealer. Sales person then texted and emailed a picture of the reg. so that we could get an inspection done (you have 7 days from registering to get this done in MA). It took driving around to find an inspection place who would take a printed picture of a registration. When you call dealer main number and pick registration dept. from menu, it forwards you to finance guy. In return he just promises to tell the sales person to mail Reg.?!?!? It’s really NOT that hard to take a piece of paper, stick in a stamped envelope and put it in outgoing mail bin. In least, give a curtesy call to the customer and find out why it’s still in your possession; NOT that hard. 2. On the first try to get an inspection done, car received an “R” rejection sticker for non-working high beams. Fortunately car is still under warranty and after a 2 hour wait at the dealer, this issue was fixed. On second try, car passed an inspection. On the other hand, we have to go back to the dealer to fix the sunroof, which doesn’t close. We could not test as it was raining when we looked at the car and when we picked it up. Plus, you would think that the dealer checks the car out before listing it for sale. They can’t even do a proper car wash as the glove compartment was full of previous owners’ trash. This makes me question is even do any service at all? 3. Couple of items went missing (STOLEN) from the car. I’m using term stolen, because at the time we test drove the car and were processing purchase documents they were there and weren’t there at the time of pick up. After signing purchasing documents, vehicle is owned by the customer even though it hasn’t been registered or picked up. These items were VW original Roadside Emergency KIT and car lifting jack handle. 4. We only received one keyfob for the car. I guess this was partially our fault for not asking and assuming that if there’s only one, dealer would acquire second one for us as they ask if your car has two. This was our expectation from previous used car purchases; dealer called manufacturer dealership and ordered one. Mind you this is not a $5 dollar item, WV quoted $300 for replacement. Sales person should have been upfront (and they do know if there’s only one key) as it would have affected price negotiations. When sales person was asked about, reply was: “I don’t know why, I’ll Iook for it and call you.” Don’t hold your breath on that. 5. Sales process was Ok overall. Sales person was pleasant and we all know that finance department will try to sell you all sorts of warranty programs as expected in this industry. Their dealer fees are very high as compared to other MA dealers. Expect to pay $478 for documentation; $192 for title, reg, and runners fee; $75+ for bank loan processing. This is compared to pursing car we traded to Automall. Traded car was purchased from an Audi dealership a year and half prior and we paid $289 for everything, including free inspection. To sum everything up: overall very poor service and questionable cars. We will not be a repeat customer. M.

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Jim Champoux

I was looking online at a few Porsche Boxters and saw the one at the Dedham Automall. I made an appointment to come in for a test drive. My salesman, Yaw, was very friendly and accommodating in setting up the appointment and responding to my emails. Once I decided to purchase the car he worked to complete the paperwork. There was a bit of miscommunication regarding my dropping off a check for the vehicle and having the car registered - I assumed it would all be done at the same time but they required the check first and then they would register the car. I can understand the reasons for that but just wish they had made sure we were all on the same page when we were discussing it ahead of time. The only complaint I had was that I had identified a few issues with the car they said would be fixed - a noisy blower fan notably. They promised this would be repaired but when I picked up the car it had not been done. I communicated that to Yaw, along with a few other minor issues I found while driving it home, which they did address in a timely manner. I just expected that the salesperson / dealer would have verified the issues I noted were repaired before I picked up the car (as well as going over other things to make sure nothing needed to be addressed)- and that if they had not been fixed then those things would have been handled ASAP by them and not require me to work to get them addressed. I would expect this from any car dealership, and more so from one dealing in luxury autos. Overall, it was a good experience. Great car at a great price, and all issues I noted (minor as well as the blower fan) have been addressed....

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Jason Mack

I had a terrible experience here. I usually dont do reviews but figured I might save someone else from making the same mistake I did. I purchased a car from here a few months back. The car is only two years old and I have had nothing but problems with it, but whats even worse, is that the Sales team acts like they dont know you and did not even want to help us once the deal was closed. I dont think they really care about customer service. They spoke to my wife and I in a very rude and unprofessional manner. They did not want anything to do with us after the deal was closed. Dutch and Eddie the sales manager refused to help us. Jillian at the service center was rude and speaking unprofessionally almost as if she had no manners or education. We were shocked. If they would have at least tried, that would have shown us that they really care about their customers, and I would have recommend them and returned in the future. When I tried to explain all this to Eddie the sales manager he literally shrugged his shoulders and smiled at me. While I was speaking he was looking at me with a confused look almost pretending not to understand. Wow we still cant believe it and were expecting much more from them. They do bad business here. I will never return.

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John Marion

1. $400 document fee, not in quote until signing. bad 2. No disclosure of problems including collision. 3. Not honest about condition. Parts/buttons/drawers broken 4. Not informative about options I got lucky aside from above issues. My car was nice when delivered. Automall did take my car to a local Porsche dealer since I could not be there in person. They did overnight the title as agreed. And adjusted the price for the inspection that I had to have done. I needed the inspection due to the fact that I did my own due diligence and looked up the VIN with carfax and found the collision issue. It happened to only be a minor fender bender and the repair was done at an official Porsche dealership. BUT, they did not tell me about the collision until I asked them, they new about it. So they did agree to drive the car to the dealer. Which I felt was a good gesture in the right direction. In summary, be careful. Do your own due diligence. As much as it sounds like its bothering them, ask a million questions. If you dont get the answer you want, youve got to move on. I told them that they really needed to improve if they wanted to change direction from the MANY bad reviews. This, in the end is a neutral opinion, biased towards low.

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