Gallery Automotive Group

Category:	Car Dealer
Address:	918 Boston-Providence Turnpike, Norwood, MA 02062, USA
Phone:	+1 877-201-8871
Site:	gallerygroup.com
Rating:	3
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 23

Reviews 4

Yuriy Zhuk

My wife and I called ahead as we were interested in a specific car. We were told that the car would be ready by the time we get there, just ask for Timmy (sales manager). I was pleasantly surprised. When we got there it turns out that the car was still in an adjacent lot, I guess I set my expectations too high. We were sat down in a salesmans office asked a few questions after which he went to get the car. We saw him waking back and forth in the show room, he came back in about 15 minutes and asked why we wanted a hybrid. It took almost an hour from the time we sat down to test drive a car. I right away pointed out that the car in front of us was not the trim we were asking for, its $7K more expensive! Since we had spent almost an hour waiting we agreed to test drive it anyway. After the test drive we finally met Timmy (think stereotypical car salesman) who tried talking us out of a hybrid. After almost three hours we walked out as Timmy was too busy taking new customers to give us an appraisal value. Long Story short we spend close to 3 hours waiting around unnecessarily. We purchased our car from another dealer the following day, it took 2 hours with a test drive, trade-in appraisal and financing and we drove away in our new car! This is a third new car I have purchased and VW gallery was by far THE WORST dealer experience!

A Private User

Consistently poor low-quality and overpriced service; they always try to sell things I dont need when servicing my car; after the last servicing they returned a dirty car (although had promised to wash) with paint damage that they tried to conceal; long waits... Overall, its always a cheap-shop experience with high BMW prices... When I was shopping for a BMW a few years ago I was also disappointed with their sales people: they never got back to me to answer my questions as promised, so I just ended up buying my BMW from another dealer. I have to occasionally use this Norwood dealer for servicing due to the fact that theres no other BMW dealer near my residence. However, when possible I use another dealer.

Douglas Lee

I was charged a $149 diagnosis fee, for a CCC drive that I already knew was bad. They told me I needed to replace it. But couldnt tell what was actually wrong. I showed them a service bulletin for which I came in for with the exact problem. Still charged me the fee, when I left with no more information. They stated it was going to take 3 hours, and I had the car back the next day. I got charged for essentially nothing.

agustin andrade

I purchased 2 cars from BMW Gallery and the customer sevice provided was just excelent , a very good experience ,thanks you Renzo Otero for everything