Category: | Used Car Dealer |
Address: | 551 River St, Haverhill, MA 01832, USA |
Phone: | +1 978-372-0800 |
Site: | lurveyautosales.com |
Rating: | 4.9 |
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Hayley Poirier
Bob and his wife Deb are absolutely wonderful. My boyfriend and I had been looking at Mustangs in our area, and we found one at Lurvey Auto Sales. I called Bob on the phone and he was incredibly polite. When I walked onto the lot, he somehow knew exactly who I was and that I was there to see the Mustang. When I was looking at the car, he didnt try to talk it up, he pointed out all of the minor flaws in full disclosure, gave me all of the history he knew about it, and handed the keys over to me with no pressure. My boyfriend and I narrowed it down to two Mustangs that we really liked, felt the same about both of them, but decided to go with Bobs because of our interaction with him compared to the other dealer. (We even decided to buy Bobs knowing that we would have to pay sales tax in Mass when we could have bought the other car in tax-free New Hampshire!) When we made the decision to buy his, I called him to let him know, and he said that I have his word that hell hold it for us since we couldnt get in right away to do the paperwork as we live 45 minutes away. To quote him, he said "Even if someone walks in with a bag of money right now, Im not selling it to them-its all yours." When we finally got in to do the paperwork and financing, they both were extremely helpful as this was our first time doing financing and also purchasing a car in Mass (which turns out that its an extremely difficult process). They made all sorts of phone calls for us, called in favors, and were incredibly friendly and knowledgeable through the whole process. We actually bought the car before he had a chance to detail it, so he told us that we can make an appointment any time and hell still honor the cleaning. We couldnt be happier that we chose them, and the car is still as amazing as when we drove her off the lot. If youre in a position where you love two cars and cant choose, CHOOSE BOB! You wont regret it.
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Al Monty
My daughter and I went to Lurvey Auto Sales to test drive an FJ Cruiser....We were promptly greeted by the owner, Bob, who let us take the car out for a test drive by ourselves....We were very pleased with the physical condition of the vehicle and the way that it drove....When we returned to the dealership we sat down with Bob to negotiate the trade in of my daughters car for the FJ Cruiser....The negotiation was stress free as the FJ Cruiser was priced very fairly as was the price that he offered for our trade....Bob openly showed us the current wholesale pricing for our trade so we were confident that we were getting a fair deal....After we settled on a deal and shook hands, I asked Bob how much we needed to put down to hold the vehicle as we could not return for a couple days....Bob stated that we did not need a deposit as a hand shake was good enough for him!!....Im from the old school and was extremely impressed by that as it is unheard of in this day and age....We ran into some paperwork issues at our bank that Bob and his wife helped us through so that we were able to obtain the financing that we needed....When we arrived to pick up the SUV, he told us that when he brought the vehicle into his shop for a final cleanup, that he noticed that one of the front brakes was sticking.....He replaced the calipers and pads on both front brakes, performed an oil change and put new wipers on the SUV, all on his own!!...Absolutely AMAZING!!....When I thanked him for this and told him that I never anticipated or expected him to perform maintenance that was not part of the deal, he simply said that he wants all of his customers to be treated fairly and be happy well after they drive off from the lot.....I can truly say that I have never had a better or easier car buying experience than I did purchasing this vehicle....Thank you Bob!.....
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A Private User
As others have said, this aint your average used car dealer! I first came across Lurvey auto sales while looking for a difficult to find car. Even speaking to them on the phone you got the sense that something was a little different. I ended up having to travel a great distance to view the car that Bob (one of the owners) had available. It was well worth the trip. The car was in great condition and at an awesome price. Bob is as honest as the day is long and was happy to take care of little things I hadnt even noticed on the car. Its pretty clear that Bob has a LOT of repeat customers, which tells you a lot about him. Of course I bought the car from him. I was so enjoying the experience that I ended up forgetting to haggle and ended up paying the sticker price! All in all, highly recommended. A beacon of light in a sea of snakes, rats and other unpleasant animals.
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Connor Smith
Bob Lurvey was absolutely phenomenal to work with. My family has purchased three cars from him now, and we have been extremely happy with our purchases. He has always been fair, extremely helpful, and very honest. Also, if you arent happy with something Bob has on the lot, be sure to tell him and he can find what you are looking for. Personally, I just purchased a car just last week from Bob. He helped me find the car that I wanted, and gave me a great deal. He also did a thorough inspection of the car beforehand, and ended up replacing the front brake pads on his own dime before selling it to me. I tell anyone who is looking for a car to go to Bob. He is a great person to work with, and I look forward to my next car shopping experience with Bob.
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Andrew Baker
I dont really review things, but I had to chime in to say that my experience with Bob was wonderful. I saw the Scion xA that I wanted online, came in for a test drive, and left a whopping $100 deposit on it. Despite the fact that I ran into some delays getting the money together and a half dozen other people were interested in the car, Bob was true to his word and held onto the car for 1.5 weeks until I could sort things out. My mechanic checked out the vehicle and pronounced it fit as a fiddle, plus the price was great. Seriously, you cant ask for more, especially since I was paranoid about buying a used car. Bob is one of the good guys, so check him out if youre in the market for a car.
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A Private User
Above and Beyond Service. Clearly passionate about his business. As soon as you start looking at his vehicles you can tell he wont try to sell you just any old piece of crap. Bob the owner went out of his way to help us despite the rain and awful weather. He was friendly, honest and relaxed. We didnt feel like we were at a dealership at all. There was no pushing or trying to trick us. I can completely understand why so many people come back to buy their next car from him, too. I would highly recommend Bob and his dealership and I will absolutly be back.