Younger Toyota

Reviews 3

J.

J.P. T-L

After our FJ Cruiser was rear-ended days before the 16 blizzard, I came to realize that if I didnt find a worthy, reliable body shop quickly, I wouldnt have a 4 wheel drive for the inevitable blizzard. The driver at fault had Geico insurance and I set out to find a good body shop in the DC/Montgomery County area. To Geicos credit, they worked with me fairly and quickly. All of the shops that I visited that were Geico affiliates were not impressive to say the least. All were very busy and doing marginal work as they moved cars in and out. Plus they confirmed to me that they used aftermarket and used parts whenever they could. I had another option: to take my car to a non-Geico affiliate and hope that they would fall within Geicos estimate. After getting an estimate here in Montgomery Co thru Geico, I decided to travel an hour to Younger Collision Center to have the work done... ..and theres no doubt in my mind that I made the right decision. I was greeted by friendly folks in the front office and in the shop itself. Before I even stepped foot into the shop, I was asked if I needed help. I immediately saw a huge difference in customer service when compared to the despondent attitudes here in the DC area body shops. Gail at Younger Collision Center immediately understood my dilemma: I really wanted to get my FJ back before the snow started to fall. Although she couldnt make any guarantees, she assured me that they would do all they could to get my car back to me as quickly as possible. She also worked with me in making sure that Genuine Toyota parts were used whenever possible. She had me in a well equipped rental and I was ready to head back home..until my son asked that I grab something out of the FJ glove compartment. I went back in, and to my surprise, my FJ was already in the shop being assessed by 3 technicians! They had gotten started on it minutes after I had left. On Friday, the day of the blizzard, and the 11th hour to get my FJ back, I called Younger to check on the progress. Charlene (?) confirmed that everything had been done (new rear door, bumper, paint, exhaust, tire, etc.) but they were waiting on one relatively minor part - a license plate bracket. She offered to have the technicians temporarily secure the plate so that I could get my vehicle, and when the part came in, they would either send it to me or I could stop by to have it installed. I gladly accepted the offer. When I got to Younger, my car was sitting out front, washed and vacuumed. Again, something that most of the Geico affiliates in Montgomery Co. were too busy to do.. The paintwork was perfect, as well as the fitment of pretty much all of the rear-end parts... ..and they were able to use Genuine Toyota parts and still stay within Geicos estimate! I got lucky in that respect. Overall, this is a 5 star facility however you slice it... From the customer service in the office, to the skills and conscientious body shop techs, I received top-notch service for my beloved FJ. I wont hesitate to return to Younger Toyota for service, collision repair or to purchase a new or used Toyota. Its well worth the drive. And in my case, we are now the only family for blocks who can get out of our neighborhood. We arent stranded, thanks to Youngers Collision Center stepping up to the plate. Take if from someone in the DC area: Folks in Hagerstown are fortunate to have Younger Toyota right in their back yard.

DA

Dave Logsdon

My wife and I came to Younger Toyota about 2 weeks to look for a 4WD vehicle after losing ours in a car accident. We met with Jackie Hessong and asked to test drive approximately 3-4 vehicles. Jackie immediately went and provided us with the keys for the test drive. We never felt pressured during our test drives of the vehicles and Jackie was able to answer or find the answers to the questions that we had. After the test drive, we said that we would go home and talk it over and we would be back. After visiting a few other dealerships and being extremely disappointed with their customer service, we decided to go back and see Jackie at Younger the following week. Upon arriving at the dealership, we asked to look at two more Jeep vehicles that we had narrowed it down to from the week prior that we visited. After some discussion, we decided to go with the Jeep Liberty. Jackie then recommended a Jeep Commander that they had just received on the lot. We took the Jeep Commander for a test drive and liked the vehicle. We decided to go with the Commander. The negotiating started off a little rocky, but we eventually agreed on an acceptable price. We were on a strict schedule due to the fact that I had to be at work in approximately 2.5 hours. Jackie helped expedite the process and made sure that the process ran as smooth as possible for the both of us. After selecting the vehicle, we were out and on our way within about 2 hours. Much less time than I have spent at other dealerships. The reason that I gave "overall experience" and "quality of work" a "4" rating is because of 2 issues. When the Jeep was sold to us, we were provided with a CARFAX report that said the Jeep had an outstanding recall on it that had not yet been repaired. Jackie assured us and included in the contract that Younger would take care of the problem at no charge, but it would have been better if there was no issue before it was placed on the lot. Second, after only having the vehicle for 2 days, I was coming home from work and the entire control panel and lighting display started to flash rapidly and began to cut out on me. It felt like I was losing power to my Jeep. After the flashing stopped, the EPS/BAS stayed on and would not go away. The vehicle began to run very rough and I was concerned to continue. I decided to take it easy and slowly make my way home. I got home around 615p and immediately called younger and was told that the service department was closed. As a police officer, I need to be at work no matter what. Weather conditions cant be an issue for me, so thats why the Commander was purchased. After only having the Jeep for a few days, I already have to make my first service appointment to get these two issues resolved. With shift work and no extra vehicles sitting around, this is a huge inconvenience. The sales experience was great, Jackie was great and I would definitely buy from her again. Lets just hope my service appointment is just as good.

NA

Naomi Wagner

I bought my Rav 4 from them. I generally liked the sales person that worked with me. I felt comfortable enough to add extra warranties on with them. However, when we got the car we noticed not all of the power windows worked. We called and they said that they would look into it. I took my vehicle in and they did repair the windows. They then asked me if I would like to do my oil change there since my first one would be free. I stated that I did not, that I would like to wait until I actually needed an oil change. They said that would be fine and to just contact them when I was ready. I called and scheduled my appointment to get my oil changed a week in advance. When I scheduled it I asked them about the first oil change being free. Where they stated that it would be. My appointment was at 9:45 am for a simple oil change. at 11:15 am I went to the desk to inquire about my vehicle. When they said it was nearly done I asked them if it was common here to take so long for an oil change, so that I could plan better for next time. The gentleman behind the counter got snippy with me telling me that if it was a day that they have already serviced 40 cars, then yes I could expect a long wait. I started to explain to him that I had made an appointment where he interrupted me to inform me that they are allowed to take 3 hours with a scheduled oil change before they told me that I could leave and they would call me when it was finished. This sales gentlemans attitude towards me had angered me enough that I forgot that the oil change was supposed to be free. So I paid full price. When I got home my other half reminded me that it was supposed to be at no cost to me. Today I called the dealership to explain what happened. The operator said she didnt think getting a refund would be a problem but she was going to transfer me to a cashier. The cashier then explained that she doesnt usually deal with things like this and she would need to call me back. When she called me back she explained that she talked to a manager and that they would not be giving me a refund. When I tried to explain to her that I only knew about it because of it being offered when my car was serviced and confirmed when I called to schedule she informed me that she isnt responsible for what others had said. Though this dealership appears to be professional at a first glance, since I paid for my vehicle I have regretted the decision to buy from them. It seems like every person you speak to has a different answer to your questions and they arent responsible for the information that they give you. The disrespect they show to your time and person is out of control. Even though I bought other warranties I will take my vehicle elsewhere and will not be purchasing from them again.