|Address:||222-02 Jamaica Ave, Queens, NY 11428, USA|
|Working:||9AM–6PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM Closed|
I recently purchased a new 2013 Ninja 650 from NY Motorcycle. The overall experience was very good; got a great deal and great service after making the purchase and before pickup. After calling other dealerships who did not have some new models I was interested in in their showrooms, I reached out to these guys and got connected to Dean in sales who said they had what I was looking for. He was very helpful upon arrival. I was frustrated by the attention to detail from some of the staff: I had done a lot of research on OEM and aftermarket parts for the 650 finding very limited options, and to my surprise during my first visit the staff promised that a rack mount and top case were available for the 2013. However, when I returned to finalize the purchase, a closer look when I actually wanted to select the parts showed that this was not true. At points some of the staff seemed disinterested in helping me solve what I was after. However, upon meeting the manager, he promised that they would seek the parts and help figure out how to get a rack mounted. The manager was very impressive and sealed the deal for the purchase (five stars)! I ended up finding options for a rack mount that would require minor modifications, frame sliders, and lowering link, which I shipped to them for install. In the end it was probably a better deal for me than overpriced manufacturers parts (that dont exist). Ultimately, I got great service to get what I wanted. During the week of final sale I was very impressed with the attention I received from Dean. We corresponded daily on the status of the parts, what custom modifications would be needed for the rack mount, and they worked hard to get me rolling a week later and out the door with a new bike! I was expecting I may have to chase status updates, but that was not the case; I felt Dean was on top of it and hed reach out to me to let me know if they were on track. Very happy with assembly and the modifications required for the rack mount; Ive observed no issues (except for a loose turn signal wire, which was a cinch to fix). Overall, I am very pleased with NY Motorcycle and plan on going out of my way to have service from them. I recommend asking for Dean in sales, and if you get a chance to meet the manager, you will be impressed! The only thing that holds me back from an five stars rating is the unimpressive parts experience. Otherwise, I am more than happy with my new purchase!
This is by far the best dealership Ive been to. Im a new rider but Ive done a lot of research and been to a bunch of different dealerships. A lot of other places make false promises and never live up to their claims. Everything New York Motorcycle said they would do or could do, they did!! I originally came in to look at a Ninja ZX6R with the intention of possibly upgrading within a year but they gave me a deal I just couldnt say no to. Vincent, the manager, was very professional and made negotiations extremely easy. At other places there was a lot of back and forth. They dont try to pressure you into doing anything you dont want to, but they work very hard for your business. Vincent gave me the best deal on my trade in and the best price on a new Ninja ZX6R. I was skeptical because the price seemed almost too good to be true but thankfully it wasnt. The financing was exactly what I was told it would be as well, 0% for tier 1. A few months before at another dealership I was told 0% was available for the model I was interested in for tier 1, I went through all the paperwork and applied for the loan only to find out 5.95% was the best available interest rate for tier 1!! I wasted my time and theirs. My salesman, John Schultzy was very accommodating. He was worried about me riding home a supersport with brand new tires for the first time in cold weather so he pushed it across the street to face the direction I was going so that I could get used to the bike and the tires could warm up a little before I had to make any sharp turns. It was very appreciated. The little things mean a lot and New York Motorcycle goes above and beyond. They were even able to transfer the adapter for my heated jacket from my old bike to the new one at no additional charge. Needless to say, I was very happy with my experience here. They more than exceeded my expectations. I would highly recommend New York Motorcycle to anyone looking to buy or look at a motorcycle.
After walking around for a good 15 minutes with no one batting an eye, I approached a young salesman who looked to be playing with his pen. The salesman wasnt aware of the bike I asked him about... he came outside looked and then got some sort of paper work for it. Refused to start it up (I just wanted to hear how it sounds and just look it over). Tried to negotiate and all he did was take an offer, write it down and show it to his manager and return after a minute or so to tell me it was rejected. Finally the manager, Vincent came out and I dealt with him directly. After getting a $50 haircut on the price, I decided I would indeed pay way over NADA book value and eat the 25 or so percent interest on a loan to cover part of it, I was told I would need to pay $395 to have the bike looked over before they hand me the keys. Im not an expert on this but dont you guys look over the bike and clean it up, etc. before throwing a used bike onto the show room floor? Now I would like to purchase it and I have to pay $395 fee? And I was told if I buy it, the bike (2009 Ninja 500R with 1,400 miles) will be ready for me to ride home in 10 minutes. So $395 for a ten minute look over by a mechanic to supposedly "check for engine knocks, look at the tires, make sure the fork isnt leaking, among other things." I tried to negotiate that out which they agreed to do, but then they would HAVE to charge me $395 more on the bike itself. I had to walk out on that. I ended up finding a 2002 Ninja 500R (Same exact bike as the 2009 model) with 2,800 miles and I got it for $2,100 from a private party and I paid $25 to a mechanic to look it over and everything checked out fine. I highly recommend going to New York Honda 36-02 38th St, Long Island City, NY; the sales and parts/service staff are much more customer oriented.
Had the best experience Ive had at any dealership here. AJ Jones and Vinny the manager really did everything they could to help me out. I got screwed by RoostPowerSports in Connecticut when I traded my 2011 YZ450F that was a brand new leftover, right off the showroom floor in march for the 2013 YZ250F. After I made the trade, they told me they would be able to get a duplicate title through New York, which was false, and was unable to get an MSO for it. When I tried asking if I could just bring the bike back and get my 450 back, they told me it was sold. After taking a look at the 250f at home after the trade, I noticed a spot where the engine casing was JB welded (from a hole Im assuming) and the bike creaked when braking and leaked fuel. New York Motorcycle crew was doing everything possible to get me that duplicate MSO and give me peace of mind. They went way out of their way to help me out. If the opportunity comes for me to buy a new bike, it will only be through this dealer. The manager Vinny is incredibly fair, and AJ Jones was more than willing to help me get to the "price is right" point on a new KX450F. Couldnt ask for a better crew to do business with honestly. These guys helped me get my new YZ450F back from RoostPowerSports and get them to take their old POS bike back. I even offered to buy these guys lunch, and their reply was, "They were just happy to help out, even if I wasnt there to buy a new bike in the end."