Best Buy

Category:	Electronics Store
Address:	11800 Chenal Pkwy, Little Rock, AR 72211, USA
Phone:	+1 501-227-4177
Site:	stores.bestbuy.com
Rating:	4.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 9

Terry Good

My wife ordered a TV online. It was a pickup order. I went to the West Little Rock store to pick it up. I did not have HER credit card that she ordered it with. I had a receipt for the order, my name was listed on the order as authorized to pickup and I had my ID. But because I didnt have the actual credit card I was not permitted to pick it up. Fine... regardless how pointless that "seasonal policy is to me, I have no choice but to go along. Annoyed as I was with the situation, the guy behind the counter did not help at all. He seemed way too busy doing something in the back on the computer to be bothered by me. A customer service rep had to dig him out to assist me in the first place. Then after informing I would not be allowed to pickup up the order, he couldnt get back to his cave fast enough. I had one other question for him about the order but could not get his attention. I, again, had to rely on the customer service rep to relay the question, which was relayed back to me because the "order pickup" guy was simply too busy to talk to me directly I give two stars rather than one because at least the customer service rep was friendly enough. But my recommendation would be to avoid online orders with in-store pickups through Best Buy all together. Their policies remove any concept of convenience. I have been a consistent customer for Best Buy. I will continue to shop at the store closest to my home, but I will NOT be visiting this particular store again.

mr rynishi

Employees are always very helpful and courteous. Great selection and well-kept sales floor with nice displays showing off some cool stuff I actually had never seen before. Only thing: It gets clammy in there. Not so obtrusively hot that you notice when you first go in so that you sort of budget your time accordingly. Its that sneaky hot. Its that hot that creeps in when you are like 22 minutes into googling model numbers of three different TVs and the metal building in screwing up your service so things are loading slowly on your phone. You go to click on a review and the lag makes the screen jump and you click something completely different. Frustration. That little rush of irritation hits that stale, constant, stagnant air and you get an uncomfortable base sweat that causes you to be short with your wife. Then theres an argument that carries into the work week. Youre on different schedules, so who knows how long it will be until you can talk it out.. But yeah man good location. Right next to Whole Foods, too, so that is pretty convenient.

Tyler Broyles

I took my computer there to be fixed, and a Geek Squad employee said the Squad would not be able to fix it because I had no warranty and because I had not purchased my computer from there. The employee kindly referred me to another store where I could get "faster service." Wrong. I called corporate, and the representative apologized. Corporate told me my computer could have been fixed and that Geek Squad should have sent it off. Instead, I took my computer to the recommended store downtown where an employee fixed it to perfection. Because of that employee who did not know the policy, Geek Squad lost $500 that day. I credit the employee for helping me out by referring me to that store, but it was still frustrating because I knew he was wrong, and I had to miss class to come all they way to Geek Squad only to be turned away by an uninformed employee. He was nice in his ignorance however.

A Private User

Do not trust your phone to the staff at this store. The lack of training showed when the manager failed to sync my phone with the loaner phone and I lost six years of contacts--no apology. I bought the Droid there, their suggestion, but that didnt stop another staffer from telling me that I should have bought an Iphone. This all came after another staffer told me I needed to download all of my photos before turning my phone over--not necessary--but that was a trip home and back for no reason. That was after Black Tie told me I needed to e-mail someone for a replacement battery--had to go to corporate to sort that lie out and actually get the "help" these folks provided. Dont even get me started on the scam that is their policy on sheet screen protectors. Stay away if at all possible. Dim wits and crooks.

Kirk Meyers

The only way for physical stores to survive the digital store revolution is to offer superior customer service or take advantage of the one thing theyve got going for them... proximity to the customer. Best Buy fails at this. So I buy a Samsung washer and dryer July 4, 2014. The washer has started spitting the UE error code with every load, balanced or not. So 10 months after purchasing a washer for $525 they cant help me because I didnt buy their overpriced GeekSquad extended scam warranty. So I have to go to Samsung. If I was going to have to sit on a tech support line like this, I could have purchased it on Amazon. Thanks Best Buy... say hi to Blockbuster for me, Im out!

Josh Lyon

Ive never had anything but good experiences with the staff here. Sometimes it just depends on who you are talking to, but for the most part the sales associates always seem to know what they are talking about in computers, video games, and home theater and customer service has always been able to help me when Ive had something break down and needed it fixed or replaced. The mobile area often needs some work, because it seems like prices and plans and information always varies person to person there and theres often a wait for an employee to get to you

Mina Chen

Not too good. The sale price from the store computer showed $41.99, when paid, showed that it charged me 42.99. when asked the sale person(she saw the price on the computer screen $41.99), she said that was how it rang from the computer, if not agree, need to go to the customer service to get refund. It is a matter of the principle, so we had to stand in line for $1.10 refund. It was very dissatisfying. Apparently, the price for search and the price retrieved for the register out of sync. They really should be store in same database.

A Private User

BEST BUY IS A SCAM!!!! the Black Tie Protection is a scam! I Bought a car radio from Best Buy and had to take it back to them the same day and then about 7 months later the 2nd one messing up and taked it in to exchange it sinced I bought the protection. They refused to exchange it and sends it off to Pioneer and Im without a radio for 2 to 4 weeks. Never ever buy from Best Buy. I never will ever again. Poorest customer service I have seen. Even worse than Wal-mart!

John Cullum

Recently bought a Nikon D810 and I have to say the salesperson Christopher was simply amazing! Christopher understood my needs as a photographer and was very knowledgeable (being a photographer himself). He also had a real care for the customer, genuine. As the result of the hard work from Chris and manager Mr.Keith I am now a prod owner of an amazing Nikon D810!!! Thanks again , would highly recommend.