Best Buy

Category:	Electronics Store
Address:	600 Elsinger Blvd, Conway, AR 72032, USA
Phone:	+1 501-328-3147
Site:	stores.bestbuy.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 99

Reviews 6

On my lunch break today I decided to go by Bestbuy and pick up a soundbar. I had been looking for a while and knew what I was looking for. The store I went to was in Conway, AR which is around where I work. I tried to listen to all of them one last time when I realized half of them werent working. I looked behind the one I was planning to purchase (also not working) and the optical cable was unplugged. I started to plug it in when I heard an associate (Matthew) ask "Can I help you". I told him I was interested in purchasing this soundbar but wanted to hear it. His comment was, "Get out of my way before you break my cable". I was kind of shocked and took a step back (thinking he must be joking) while he started trying to fix the connection. He then said it didnt have power and I explained to him the lights were on. He said with a sarcastic voice "whatever". I had enough of this guy and his attitude and asked where his manager was. He stood there and said he wasnt around. I found the nearest associate who directed me to the customer service. I spoke to the manager in charge because the store manager was out. While I was at the customer service desk Matthew was giving me the evil eye with his arms folded and the soundbar turned up extremely loud about 60ft away. I gave the manager my name and number and Im waiting to hear back. In addition, I called the customer service (1800bestbuy) and gave them my complaint. I am also waiting to hear back from them as well. I will be purchasing my soundbar from Amazon to avoid the hassle of dealing with poor customer service at this Bestbuy. Maybe Matthew was having a bad day, or is just a grouchy millennial. Either way, I cant understand how someone in his position can treat customers like this and be employed. This individual has no place in retail speaking to customers.

Joshua Hunter

I moved from California for employment purposes and was quite excited that we had a best buy as I do all my business through them. I have spent tens of thousands of dollars on equipment and warranties and have usually been extraordinarily happy with their customer service. This best buy is the worst best buy I have experienced. Warranty exchanges are a fight with employees and the store manager every time. The moment you walk in is like going to car dealership and getting jumped the moment you step foot on the lot. There is no flexibility shown here like in all the California stores and its quite miserable doing business here. They have wanted me to pay for a warranty exchange because of it being price matched. Despite going in with corporate policy in hand they would not follow it. Best Buy corporate has told me they have no authority to override a store manager even if their breaking policy, so do your business elsewhere, you will not get best buy service like you normally do. They forced me to pay for the same product for a warranty exchange because the sku changed (They just changed the style of the box, product was the same). They have also flat refused to service my warranty exchanges citing non existent policy that should never be the case. I have since flown home to California and had my local best buy there exchange everything out for me like normal. So take it from someone who was a borderline best buy fanboy, dont shop at this one, its awful, they dont follow any policies and is run like a car dealership.

A Private User

Sure, they sell computers and such, but good luck finding parts.I asked if they had motherboards, and the sales associate just looked at me funny. Then she asked a couple people. Sorry, no. Best Buy doesnt sell parts anymore. I saw a couple of budget video cards and a few HDDs, but that was pretty much it for hardware. A month later, I went with my dad to find him a laptop, and found a pretty good ASUS laptop with everything he needed for $500. We get it to the counter, and the guys says "Actually, this one is $600, we install the updates (this happens automatically when you connect to the internet), installed a free trial of Kapersky AntiVirus (DEAR GOD NO!) and we remove all the adware and spyware (Uhh... spyware on a new laptop? Also, the only adware I found on the computer was the Best Buy brand "software selector", which I swiftly deleted) all for just $100." I just got the cheaper one they didnt open and laughed at the time, but its pretty slimy to take advantage of a customers ignorance by slapping an extra $100 on a laptop for doing things the computer basically does on its own.

A Private User

Came in on a Sunday, May 2, 2010. Looking for the Dell laptop for $499. We looked the computer up on line, that the blue was at the Conway AR store. We went to the Conway store and there was only one and another marked up that Geek Squad got a hold of. We purchased the one. It took us going from one cashier to about 3 before we got checked out. No one knows what the right or left hand is doing. The Dell had a bad pixel in the screen. Called the store and they said they have 3 in stock, couldnt reserve. Returned Monday, May 5, 2010 around 10:15am. There was only two customers in the store. They had only the one computer that Geek Squad go a hold of. They uninstalled after I said I didnt want any extras. Left the store and had to come all the way back due to they forgot the cord. I even told them to double check. I feel there are too many workers and not enough customer service. They seem to want to pass the customer! I feel this store will not last if Management doesnt clean house.

Gary Waits

Went to the Conway store today to get a weather radio and there was 4 or 5 employees siting in a circle talking amoung themselves and after I had searched for at least 5 min. none of them offered any help. Finaly caught an employee that must have been in a real hurry and asked him and he said the only ones were up front and then he went off somewhere else. I went to the front of the store and still the talking crew never offered any help. I asked the guy at the door about them and could tell he didnt know any more about the radio than I did, So I left the store without buying one. I wish managment would step up and instruct the employees to help the costomers but I have seen this attitude in this store before and dont expect any changes. Gary

Michael Lynch

Crazy, reading many of the negative comments, Was I at this same store? I have bought 3 I-Pads and a Laptop in the past year. The service has been outstanding. I guess knowing what you want and having your payment method all lined out when you come in helps. I dont need the "Geek Squad", I am my own "Geek Squad". I use the BB Credit Card and use the No Interest financing. The price of the items i bought was almost exactly the same as "Wal Mart and the people that I talked to were knowledgeable and helpful. Why give WM the cash, when I can used BB $ $ $ for 12 or 18 months for free? I will go back. Hope I dont run into the slackers that others are writing about. Good Experience for me.