|Address:||1601 Newport Blvd, Costa Mesa, CA 92627, USA|
|Working:||Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 11AM–4PM|
A Private User
Sure, its a business but I have experienced nothing short of professionalism. The finance manager is willing to work with anyone as long as you are being realistic. He gives you real options, recommendations and has no problem working with you in the future to help you become a satisfied owner. I made plans before I moved out here and he remembered to check in on me to see how he could help. Was that all about the sale? Possibly. But when he told me to come in when I felt ready, it was obvious it wasnt about the sale. No pressure no constant calls. When I finally came in, he laid all options on the table and even helped me find insurance carriers for any model so I could know what I was getting into BEFORE the sale. That was a great touch. There arent a lot of dealerships who do that today. What about service? I cant speak for every experience, but I know between Mark, Chris and Adrian its a combination for success. I found the entire service crew very accommodating and detail oriented. They are a normal group of techs who actually seem to enjoy what they do. They will let you know if there is something you dont need or if there is a better way of getting the same end result. As for the service manager, Adrian, he reminds me of business people I deal with in Germany. He is professional, but is very direct and keeps his word. He wont blow smoke at you or recommend anything you dont need. I enjoy his frank personality. Hes there to take care of the entire dealerships fleet of motorcycles and seems to have knowledge of everything related to motorcycles. Hes great and I look forward to bringing my Hyper 1100EVO in for scheduled service. Hell even answer your questions about the moto over the phone and is flexible with his scheduling. Clean, professional and prideful place. Everyone helps in answering your questions, not just a salesperson. Ive been told these Ducatis are pricey, unaffordable and maintenance will cost you an arm and a leg. Well, just like with the Audi automobiles and Mac computers, you are investing in quality that will last. And just like the Audi and Mac, they are NOT expensive. They are affordable. Its easy to gauge it: if your purchase of one of these motos requires you to minimize your grocery shopping down to a few cans of soup a week, then its viewed as expensive for YOU. But if you have had used motos for a while and want to experience what its like to have motos that are typically well maintained, then its for you. If you are ready to step up to what some call the "Ferrari of motorcycles", I dont think you will be sorry. If your initial service cost of around $200 seems a little steep, you have to remember that you wont have to bring in this moto for quite some time for service. Your interval for the following service may cost more than what you may be accustomed to but, again, youre paying for higher, cleaner performance and a build that is truly noticeable. And less frequent service visits. Over the long run, you really are saving yourself some maintenance costs and gaining peace of mind with a group of close knit, like-minded individuals who see more than a moto; they see a lifelong experience unlike any other. I have already started meeting people of this circle who are really quite friendly and willing to help out other Duc owners understand what theyre getting into. My only issue with these Ducs is, again similar to the Mac and Audi, you arent told how addictive and fun it will be! When you travel somewhere, its the journey that we look for- not just the destination. It is difficult to stop riding these machines when you feel the power and handling they are known for. Its not about the speed; its about the ride. I am glad I gave up my Yamaha and took the leap. Youll be glad YOU did, too. Keep it up Ducati NB gang...you rock!
Great experience from start to finish. Thanks Daniel and the rest of the friendly staff for taking take of me today....Im on an extended trip around the US and it was time for the 10k service on my Triumph Explorer so I called a few days in advance for an appointment. Being on the road I have nothing to go by but other reviews so I took a chance based on a bunch of great comments and was not disappointed. From the moment I walked in everyone was friendly and engaged. They had a comfortable waiting area that was an easy place to spend a few hours. They watched over my gear while I went out and walked around. They were very accomodating. I knew what it would cost when I went in and thats what it was. Daniel, in particular was great and he offered to be there for me if I needed parts or troubleshooting or whatever while on the road as did one of the techs who I chatted with independently. As far as Im concerned, if youre in the greater LA area go to Ducati Triumph Newport Beach.
Fantastic dealership, no-pressure selling, top-notch parts and service department. I went to DNB to buy my first motorcycle. For a few weeks I would come by the store and sit on different bikes, asking the staff a hundred questions and not once was I ever pressured into making a purchase. When I finally decided on the bike I wanted and came in to buy it, someone else had just purchased it an hour earlier. Instead of pushing me on a different color or model, they called up other local dealers to find me the exact bike I wanted. Thats awesome - not many dealers have that type of mindset. I came back to them six months later and bought my second bike from them. The mechanics on hand and the parts department are extremely knowledgable and will walk you through any ideas or questions you may have. You can trust the work they do on your bike with 100% confidence. Check them out if you havent already.
Ive gone to visit this store twice over four months and exchanged about 3 emails with their staff. On both occasions I went in, Ducati of Newport were extremely rude. I felt they they were dishonest and willing to employ all kinds of shady sales tactics. Aaron quoted me at an unbelievable price over email and pulled a bait and switch when I arrived in person (a $4000 difference from what was stated in the email). When I tried to make my case, the salesman began berating me with irrelevant details to get the price he wanted. Initially he gave me some legal reasons why he couldnt make any sale. A few sentences later, he can, but only at his price. Fair enough. I left both times without making any purchases. Would strongly recommend avoiding this location.
Really disappointed with the quality of service from a "Ducati dealer" ! Went in for service on my Diavel (broken throttle cable , chain tightened) . When I got home from repairs , noticed my left front turn signal wasnt working ! Upon further investigation , found 2 bolts missing on my fairing , and my rear brake was adjusted to tight! These mistakes shouldnt happen at a reputable shop! When I called them to tell them about it , they suggested " just bring it back in ".... I was there already over 4 hrs and now you want me to ride back out there ! I shouldnt have to be inconvenienced cause your service tech. did a piss poor job!