Eyeglass World

Reviews 13

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Eddie L. Conrad

Let me first say Latoya is awesome! She is always attentive and on the ball where her customers are concerned. But the rest leave a lot to be desired. We have been in 3 times and LaToya was not there. They do not greet you when you come in the door. We wandered around for several minutes and finally thought we needed to just go sit down as they were kind of busy. No sooner had we sat down that we caught an agents attention and she asked if we were picking up glasses and we said no that we needed to get a pair remade. So she directed us to a different seating area. One agent came in from lunch and when he started working he went to a different table of some people that came in after us. The lady that helped us was pleasant and took care of our needs. However, the biggest problem is in calling to check on glasses. You get left on hold for a long time even to the point of hanging up and calling back. You are told one thing when in the store and then you get entirely different explanations on where your glasses are over the phone. They keep asking questions as if they never listened the first time anyway. I doubt we will be back simply due to the customer service, it really sucks!

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BBS Beauty

My husband and I are extremely happy with the service we got from here Mario was our helper he is bilingual and helped me every step of the way he was really honest with me being a girl we are complicated and there was way too many glasses to choose from and my husband would have told me all the glasses looked good on me lol but Mario was there to narrow it down and still gave me a heck of a price!. I would recommend anyone who is needing glasses to come here and speak with Mario!

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Regina Winkles

Will never buy glasses here again. I told them from the start that the progressive lenses "bottom line" was too far down and cant see. But they just kept trying to adjust the "angle" of the glasses which doesnt do any good if the bottom reading line is too far down. Waste of money and wont be back.

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Angela Stuckey

girst I should say that the people are nice but, getting your glasses is horrible. I ordered two pairs of glasses on July 15th. it is now Nov 30th and I STILL do not have my other pair of glasses. I have gone in there multiple times to get this resolved. ABSOLUTELY RIDICULOUS!

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debbie hugghins

They got my prescription wrote so I had to wait 2 more weeks for my glasses but they gave me a kit to clean my glasses and extra rags for cleaning so they made up for it. The female optometrist wrote my prescription down backwards. I would go back over eye Martin in a minute!

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Joseph Smith

Great customer service and great inventory! Found the 2 pairs I wanted and also had great prices! Everyone was friendly and very professional especially Clovis who helped me! I highly recommend if purchasing to go see her!

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Crazy Cole44

Awesome customer service along with great prices on kids selection! This was my daughters first eyeglass appt but staff made us feel comfortable! Would definitely suggest to friends & family!!!

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Tim Jones

Prices are good but they have very slow service and do not meet the time frames they give you. Over 2 weeks for a pretty standard per of glasses with an easy prescription.

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Mar A de Go

The optometrist next door is the nicest anywhere! Her prices for self pay patients or patients who havent met their deductible is the best I found in Tyler.

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JUDY TRAMMELL

Very friendly and very helpful. I had a problem with my sunglasses and they worked very hard to fix them. I felt very comfortable with everyone there.

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Amanda M

Dr Mimi Le is professional, kind, and thorough. Thank you for a great experience - dont lose your precious personality.

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Uldoz Squad

Great service nice people their really patient and help you with the glasses you need Issac & Andrew are awesome

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m kern

Simply the worst customer service in town!!

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