Titus-Will Chevrolet

Reviews 3

LI

Liz Fong

What started off as a great experience has only continuously gone downhill since purchasing a vehicle from this dealer. While I do take some responsibility for not checking the car as thoroughly as we should have, we found out today that they flat-out lied to us when it came to our financing options. Less than 2 months after purchasing a used vehicle from Titus-Will and the night before we were heading out of town for two weeks, we went out to our car and found a lake in the front seats. Long story short(ish)... As the sunroof was of no interest to us, we did not make it a point to inspect it before purchase. While Titus-Will did address the issue at no charge, the process was long and drawn out and the cause of the issue pre-dated our purchase and should realistically have been caught/addressed in any standard tune-up a dealer would do before they sell a used vehicle. The sunroof track was full of debris, which could not have accumulated in the short time that we had it because there is no source for pine needles near our house/work where itd be parked. While we were not charged for the service to fix the issue, the service itself was poor. They had our car in their possession for two weeks and yet somehow there were still a significant amount of pine needles and visible water in the track when we got back to town and went to pick it up. When I showed them, they set me up with a loaner, promising to clean it more and deliver the car to my house the following day with a full tank of gas. The loaner itself was dirty and had service lights lit up in the dash - low tire pressure. The following day, they did deliver the car to my house, but amazingly there were still pine needles in the track and they did not fill the tank with gas. I emailed professional feedback (along with photos of the remaining pine needles and said I would just handle them myself at this point) to the sales manger that made those promises and received no response. Water under the bridge, until I found out this morning that they flat-out lied to us regarding our financing. Personally, we did and do not want to do business with Wells Fargo. We bank with BECU and have financed several cars through them and said as much. However, we were assured that because the car was an older model (2007) with over 100K on it, BECU wouldnt finance it and that Wells Fargo was the only option and the best interest rate. We just transferred our loan this morning and the representative that helped us said the make/model/mileage was well within BECUs requirements for financing. Additionally, they financed it at 2.8% (compared to the 3.99% the dealership assured us was the best). If you decide to look here, be sure to 1) check over the car thoroughly, 2) do not ignore red flags or let them explain them away, 3) stay strong when negotiating because they will offer you the low-end of the value range for your trade in and the high-end of the price range for the sale, 4) research your financing options. I am guessing they get a kick back from Wells Fargo, whereas BECU does not offer such dealership incentives.

MA

Mark Colborn

Reading some of the reviews on here, it is hard to believe the ones that got "great service" went to the same place I did. I honestly wish I had that experience. I called roughly 10 days ago to make my appointment, I called and let the lady on the phone know that I had recently returned from deployment to find out while I was gone there were recalls on three different parts on my Malibu. Not thrilled. I talked to the service department and She told me to bring it in next Thursday. (No "welcome back", "glad youre back", or "thanks for your service".. The things my cell phone provider and credit card companies said when I called them to re-activate service, to let me know they cared about what I was saying, but thats fine, it is nice to here, but not necessary.. moving on.) I asked her if I could drop my car off on Friday after work instead of Thursday because I have to go to work on Friday. The shop isnt open on the weekend. Ok, can I get a loaner car then? I figure since the work getting done is a recall from Chevy, they would at least give me a loaner so I can get to work still. She said no, we dont do that. What? I need a car for work.. So, your shop isnt open on the weekend, but you dont have loaners? no, there is a rental service we use but it will be at your cost Weak Chevy, weak So I agreed to pay for my own rental car since it would take an entire day to replace all three recalls. ok fine I bring my car in ten days later (yesterday) and even though the reservation was in the computer, the rental car wasnt there. I asked about the rental not being there already, and got "oh, we usually dont do loaners for recalls" Like my request was seriously new, so an employee walking by got "hey-youd" to give me a ride up the street to Enterprise. Why not seem like you appreciated your customers? go out of your way for them, maybe. What happened to "pushy" car salesmen, trying to sell you stuff you didnt ask for? I would have really appreciated a little: "What? you have over 200k miles on that old Malibu? Oh, its paid off? Are you considering upgrading? Have you seen our new 2015 line up? Which one are you most interested in? Which catches your eye? Ok, take that one home for the night, drive it to work, by the time you are off work, we will be done with the recalls on your car. But, you probably wont want it because you will be in love with that new Chevy. Lets talk numbers....." Oh, plus, they told me my check engine light was on. I asked what the issue is, why it was on? He said they would check it for $50. What? I I know what happens, you plug the computer into the plug-in under my steering wheel, and it tells you what is wrong. Thats it. You need $50 to do that? Ill go somewhere else. I wasnt asking for them to do actual work for free, just take care of your customers, then they will be return customers, and pay you much more money in the long run, as "regulars". There you go Titus-will. Ill go to Sunset next time.

A

A Private User

Back in Aug. 2011 I went to this dealer to take a look at Camaros. They had one in particular that was the rare colour I was looking for. When I got on the lot I was able to walk all the way around it and the building twice before I even saw anyone. Which isnt really a bad thing since usually you dont even step out of your car before you are surrounded. I looked at a few Camaros I saw on the lot and wanted to look inside. So I headed to the building to find a sales person that could unlock them for me. I walked towards the building and saw a woman sitting on a golf cart in front of the building. She GLARED at me as I walked towards her. As I got close I said, "Excuse me" and she looked away. I took a few more steps closer and said it again and SHE DROVE OFF like she was afraid of me! So I walked towards the door of the building abd saw a man leaning against a rail. According to the card I had to take for myself off his desk his name is Michael Palmer. He looked up and said, "What do you want to buy?" I told him I was interested in a few Camaros and would like them unlocked so I could look inside. He didnt budge. He asked, "How much are you looking to spend? When do you want to buy? Do you have a trade?" I was a little shocked. I said, "Could I look inside of a few please?" He looked over to my car I drove in and said, "Is that your trade?" I said it was and asked if I could look inside a few again. He still didnt budge. He just asked, "how much do you want to spend and when are you going to buy." At this point I was getting a little offended. I said, "I am not going to buy anything unless I can look inside it and I am looking to spend as much to get the car I want". He turned and walked into the building, I was assuming to get keys. So I walked around a bit more while i was waiting. I found one with the hood open and I was looking at the engine when man in a suit poked his head out the door an shouted, "Can I help you sir?" I told him that I was waiting for the other guy (he still didnt give me his name) to get keys. The guy in the suit gave me a funny look and went back into the building. About 10 minuts later, there was no keys and I was still waiting. I went inside the building and Micheal (the first guy) was sitting at his desk! I walked up to him and he didnt even look at me. I said, "Did you find any keys?" He glance up and said, "I cant find any of the keys" and looked away. At this point I was done, no way this joint was getting a penny from me. I took a card off Michales desk and said, thanks anyway and walked out. It seems like no one at this dealership even wants to sell a car or even try. It looks like parkland Chevy is the same as it ever was. The next day I bought a brand new 2011 Camaro 2LT RS from Chevy of Puyallup. Maybe some time Ill drive down to parkland and show them the car I DINT buy from them because of their horrible sales staff, especially Michael!