Hanlees Chrysler Dodge Jeep Ram of Napa

Category:	Car Dealer
Address:	333 Soscol Ave, Napa, CA 94559, USA
Phone:	+1 707-690-9600
Site:	hanleescdjrofnapa.com
Rating:	2.6
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM

Location

Photos 58

Reviews 10

fernando serrano

Edit: I called today and the lovely cashier lady referred me to John who assured that I will receive the glass window and it will be installed ASAP. He was friendly and I have full confidence that this will be sorted out. This was handled in a timely manner in relation to my original post. Old Message: [Its a Friday, but two weekends ago someone broke the window of my car and I took it to this location right away to get it fixed. The cashier lady was lovely and helpful, she told me to go to the window next to hers and press the button to ask for assistance. I did as she instructed and a man showed up and he had a mean demeanor and spoke to me in a very unfriendly manner. I then went to the service department and was told that the glass would arrive on Wednesday. On Wednesday I took the car and left it at the location, I then got a call from service telling me that the car needed new tires because they were balled and almost going to pop, sounded like it was an emergency. I talked to my Father who owns his own shop in LA and he told me to send him pictures. On Thursday I called the location and I was kept on hold for 45 minutes until I I decided to use another phone to call and say that I was still on hold on another line. I just wanted to ask if the car was ready to be picked up. I was told that the glass that they ordered was not the correct one and it didnt fit the car. So I Uber my way back to that location to pick up the car to wait again for the glass. When I got it back for some reason the blinkers would turn on every few minutes or so, also the door handle was left without its protective piece that goes under, I attached an image so you can see what it looks like right now. It is now over a week since I took the car. This morning I tried to turn the car on and the battery was low because of the blinker problem, I had to purchase a jumper to get it to start. I think the car keeps flashing those lights because of the glass not being there. I was told that this past Thursday the glass would be ready but it looks like I will go a third week the same way. My biggest concern is that with the rain it is hard to drive and see the water get inside, I put a plastic bag while I park it but cannot keep it while I drive because it doesnt let me see to my right. I wish I could get this problem fixed but I am waiting to see what happens now. I have a low battery on top of my broken glass and door handle. I wish the cashier lady worked at service because she would get things done fast just like how she refers me to them and also how she handles everything based on what I saw when I went there.]

Amy Pierce

May be under new ownership, but service is just as poor. Ive never been more disappointed in a service department. Took 45 minutes just to check me in for an oil change one day, even though I had an appointment, and nearly 4 hours to complete the work. During that time, I observed the service staff arguing with another customer, talking about the customer behind his back, and then trying to engage me in talking about him as well. The service team was inconsiderate and did not listen to my requests. Reluctantly, I set up a second appointment to replace my brake pads, and the service team forgot to order the parts, then neglected to contact me before I arrived for my 9am appointment. Then they lied to my husband and said that they had called. Completely unacceptable.

Jordan Buckner

I went to dodge to claim a TV I won in the "King of Cars" when I got there they tried giving me a $25 gift card instead. Anyways the rules are clearly stated on the front, even my 5yo kid understands that I won a free TV, its very clear if you reviel 3 silver cars you get a tv but I understand the stealership is just trying to rip people off. This is why I am not a dodge guy and will always go with Ford.

Mike Johnson

Hanlees is under new management, and thought wed give them a try. Very glad we did! We got a good deal on a Dodge Ram 2500 diesel truck (on Nov. 20, 2016). The sales staff were polite, helpful, and easy to work with...in fact, they went above and beyond to ensure we had a great experience. I would absolutely shop here again, and highly recommend them. Thank you Chris, Max, and Paul!

Steve B

"Leased" a vehicle here a few years back. They jerked me around for the better part of a day and ultimately never delivered the vehicle for lease after all of the papers were signed. I give them one star because 0 doesnt seem to be an option.

Tom Flesher

Participated in a community event hosted by Hanlees at their "new" Chrysler location in Napa. Great team and leadership. The cars & trucks are pretty amazing, wishing them success!

shannon henne

Do not, I repeat, do not buy a vehicle from anyone but Hanlees Jeep in Napa! Jim went above and beyond to get me an amazing price on an amazing jeep. Thanks for all the support Jim!

Stephanie Rodin

Super friendly atmosphere unlike the stereotypical sales floor. Not pushy or overbearing, just helpful!

Brandon Farley

Targeting local customers with spam and scams.

Raider Rich

False advertisement