Napa Ford Lincoln

Category:	Ford Dealer
Address:	570 Soscol Ave, Napa, CA 94559, USA
Phone:	+1 707-255-2580
Site:	napaford.com
Rating:	4.3
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 10AM–6PM

Location

Photos 100

Reviews 5

Brian Dodd

Walking into the dealership, I had absolutely no brand loyalty. I needed a car because my old one was spewing CO into the cabin - dangerous. I also had made some poor financial decisions in the past and I was pretty nervous about what kind of pricing I was going to get. The finance team did good work. Some people like to be in and out. I wanted to ask questions. The staff people at Napa Ford Lincoln took the time to make sure I was completely satisfied with their answers. Having my many questions out of the way, we got down to brass tax. There were some options for getting the price down lower for my lease, so we hashed that out and got to a number that was surprisingly low. A side note: they had a deal going that week that made the Ford Fusion less expensive than the smaller Focus - pretty cool! Lets admit it, there is a feeling of self worth that we draw from our cars. And I went from a beater 2000 Mitsubishi Diamante, with oil burning under the hood from a long standing leak, to a 2016 Ford Fusion (pearl white, jet black rims, rear camera) and it is no where near breaking the bank. Its been 7 or 8 months since I drove it off the lot and I still look outside and get psyched about it. I walked in with no brand loyalty. Im now a Ford man. And Im not quite sure, but I think you can still be a Ford man and not drive a truck - just ask any Ford driver not in a truck! But seriously, I went in thinking I couldnt afford a good car because of my financial history. When I drove off the lot in a car I was proud of, it was quite the psychological shift. It felt like a turning point. You may want to read a review about who helped me the best or what kind of car I got and how I like it. Thats not really my story. Look at the 5 stars - of course I like the car. My story is how they made me feel. I felt unsure and nervous walking in. I felt like a new (and strangely improved) person after I drove off - completely sure of my decision. Months later, I am only more sure I made the right choice. Thank you, Napa Ford Lincoln!

Jeff Foley

I made an appointment and was told that it would take an hour to fix the problem with my vehicle. When I arrived they said it would take the entire day. After waiting for a shuttle and changing my plans I borrowed a car to go to work. As soon as I arrived at work (40miles away). I received a call that my car was done. I turned around and went back to the dealership. When I was their I spoke with the person in service and explained that I had a couple small things that I would also like to get fixed. I showed the person what the problems were and he took me to the parts department to order the parts. The parts department first said I needed to pre-pay for the parts then 10 minutes later said that they would order them and I could pay when I returned for the appointment I made for the following week. This appointment was supposed to take a 1/2 hour. Upon arriving in the service department two people on computers completely ignored me. Not even "someone will be with you shortly" Everyone seemed angry or at least none of them had a smile. After an hour of waiting the same person who looked at my car and brought me to the parts department told me I ordered the wrong parts. I explained that it was he who looked at the car and spoke with the parts department. He said no it was my fault and would not take any responsibility for his mistake. Bottom line the multiple departments dont speak to each other. They are completely disconnected. The job took two hours and was $200 more than the quote. This will be the last time I take my car to them. They really could use some leadership at this dealership.

Matt Andrieux

I normally do not leave reviews. I will also say that I feel the dealership reviews should be separated from the service department reviews. I had great success with the dealership. I purchased my vehicle here, Wayne Tarlton was awesome. However, I will never return here for automotive service. First, I took the day off of work and made an 11:30 AM appointment to get my 2011 F-150 serviced. My vehicle was not pulled into the shop until 1:30 PM, with me needing to leave town around 2:30 PM. My time was not respected. Second, one problem was that the AC was not blowing cold enough. The service tech recharged, adding 0.3 lbs of refrigerant, but did not find a leak. The AC does not feel any better. This cost me $270 and the recommendation is to come back at a later date (and spend more money?). However, my main problem is with the lack of communication. I had to walk back to the dealership (from Soscol Target shopping center) to find that service had not been started on my truck. The AC "work" was done without further communication, even though I was in the dealership waiting room. My cell phone number is on file. I could have been reached. I tried emailing the service department with this complaint. Two weeks later, I have not heard back from them. Napa Ford, please do respond to this review asking me to call you. If you truly want to talk more about this issue, you can call me or reply to the email.

Christina Sekou

My husband and I had the most amazing experience with our sales person Glenn Ross. We live a couple hours away from Napa but had heard great things about the Owner Kevin Massie and his staff. And so I called the dealership hoping to qualify for a certified pre-owned vehicle since I had never purchased a brand new car before. As I nervously gave Glenn my personal information over the phone, he was very patient and encouraging. He was able to get us a loan rate that I couldve only dreamed of and for a brand new 2016 Ford Focus SE!! Unfortunately, I wasnt able to get off of work to go to Napa to view or test drive cars or even sign loan papers. Surprisingly Glenn offered to drive the almost 2 hours to my job for my husband and I to sign. And he brought my brand new car with him!! I was so shocked at his offer and the beautiful new car that I had only seen in pictures. Glenn took the time to sit in the car with me and show me a few of the features and invited us down to Napa to go over the car in more details whenever we wanted to. I LOVE my new car and am so happy I called the Napa Ford dealership. Also, a special thank you to the General Manager George for helping out when Glenn was off for the weekend. We will be recommending Glenn Ross at Napa Ford to everyone for excellent product knowledge, great customer service, and for going above and beyond the call of duty! He is the bomb!!

Luke Olsen

If you need a car you have no other choice than Napa Ford Lincoln. I am a professional in the hospitality industry and having worked in high-end, luxury hotels and wineries I know good service when I see it. The team at Napa Ford Lincoln takes good service and brings it to another level... The story of my car buying experience is FAR too long to write out but it was a total mess (AT NO FAULT of the dealerships). UPS lost a bunch of paperwork that had to go to China for my Dad to sign which was a serious curve ball. Peter Haynes, in the Finance and Leasing Department and his asst. Deena, took pitch after pitch and kept swinging, rewriting all of the papers and getting them sent out again, calling me multiple times a day to keep me updated, keeping in contact with my father, dealing with UPS even keeping in touch while on vacation! Do you know how good it feels to have people that are willing to go to battle for you even though you have never worked with them? Aside from Peter and Deena, MANY other people at NFL were involved in my sale and were always honest, willing, and explained everything so clearly down to the smallest of details. These people know what they are doing. Napa Ford Lincoln will forever be a dealership I can trust, rely on and recommend. I cant thank you all enough!