Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	7400 FM 1960, Houston, TX 77070, USA
Phone:	+1 281-807-0316
Site:	stores.jared.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 23

Reviews 5

Pam Virgadamo

I almost never write negative reviews, but this is the worst service I have ever received. We have been a customer of the Memorial City Jared for nearly 15 years with the most outstanding service. However, since we moved to Cypress the Willowbrook location is closer. I took in four watches to Willowbrook Jared on April 28, 2016. Three needed batteries and one needed repairs. They were able to replace two watch batteries and I was told that the other two had to be sent off for estimates on a battery and repair. I waited a week and never heard back. I called and spoke with Ali, who had helped me. He told me to expect a call in the next week. Another week goes by. I call in and speak with the alleged manager on duty, who told me that it takes three weeks to get an estimate, and this is the first time I have heard this. She was not apologetic and did not even seem to care. Another week, no call. My husband called in and spoke with another representative who had for some reason taken over for Ali. A few days later we get a quote for $380.00 to fix a watch that we paid $300.00 for. We tell them to change the battery in one watch and decline the repair. A few days later, we call back (no one called us). The watch with the battery repair has been sent back to the store, but they decided to wait to send back the watch that needed repairs. I went to the store on June 2, 2016. I went in while my husband and two small children sat in the car. It was pouring down rain. I told the salesgirl that I was there to pick up my two watches. She looked in the watch bin and they werent there. She said she could go look in the back. I told her I was in a hurry and she stood there and sent a text message on her personal phone. Then, she walked over to another counter and I followed her. There were tons of watches just laying everywhere. No organization, just laying everywhere. The salesgirl and another salesman start randomly digging through watches. Finally, they find the one that needed a battery. Then, they find the other one in an unopened package randomly lying on a table. While the salesman kept looking, the salesgirl sent another message on her personal cell phone. I reminded her that I was in a hurry and trying to get home before it rained more. She said she needed to figure out how much to charge me. She looked it up in a book and tried to charge me $74.99 for a watch battery. I told her they had quoted at $34.99. Finally, they decided to give it to me for the correctly quoted price. I grabbed my watches and ran. I cannot believe that customers watches were just lying back there. This has been the biggest hassle of my life! More than a month for one watch battery!

Mae Lesiha Tjarks

Terrible customer service and experience. Im being generous by giving a 1 but only for the few people working there who are decent people. I bought a wedding set 2 years ago. Recently I went to have it serviced for warranty only to be given 4 different pick up times to learn it ultimately was needing the channels rebuilt. Then I was told it was not repairable due to wear. Which is questionable given the ring was $3299 not including my warranty purchase. Even if the ring is a cheaper piece it should last more than 2 years. They made it right by giving me a voucher for the purchase of the ring. I appreciate that.... However my entire experience has been soured by one of their managers named Gwen. She is EXTREMELY rude, dismissive and unprofessional. We didnt even deal with her through our mess. Yet they needed her help 2x for our account. The first time she pawned us off on another manager. A second encounter she asked the sales person if she was "ok" while dealing with us and the third time she again blew us off saying she "wasnt available". It wasnt what she said each time it was her curt behavior and tone. She made it very apparent she didnt want to help us. Which is funny because I purchased a more expensive ring and never once got upset that my ring was literally destroyed.... I feel like once your purchase is made you dont mean a damn thing. I would recommend a different store if you choose Jared. If you have to visit this location I would only recommend Jessica. Good luck....

Lou Ramirez

First off let me say i grew up a Jewelers son. this stuff that they mass produce is nothing like 30 yrs ago. typically when you buy custom jewelry a mold is made out of wax, its put into a plaster and then a kiln to evaporate the wax leaving a empty cavity of the ring or what ever the jeweler made. it is then taken out of the kiln and molten gold,silver, platinum or the metal of choice is poured into the plaster filling the cavity using different techniques. once the ring is cooled enough to quench in water you clean off the plaster and clean up the ring. from there the jeweler carefully picks the stones one by one and sets them in the ring. again several techniques to set a stone. once this is done its polished, steamed and inspected. this process takes several days some times weeks to begin start to finish .... now fast forward 30 years mass production, chain stores and you never ever see the actual person who made the ring. for what my wife and i bought she is happy and i am happy. the lady is a sales person as am i. i figured i know a lot more about the ring than most people. And i take my experience into consideration. overall im happy with the service and with the product and i can live with the pricing.

Natalie Murray

on 6/19/2011, My husband and I went into the store to look at rings. As I waited patiently for 20 minutes for to be serviced, I politely asked two of the the ladies at the register, about receiving help and understanding they were busy, just to let them know I was here. I was rudely put down by an older lady with brown hair. She rolled her eyes and said look at this store and she stormed off to complain to other employees right infront of me about me infront of other guests. When a gentleman was there to finally help us, he had put down where we bought a diamond and rolled his eyes and said we were stupid for getting it there and when I thanked him for his time, he walked away saying nothing and cut us off. I am surprised and very appalled of the service that happened at this store. I hope the manager can train and coach their employees that this behavior is unacceptable. I will never shop at Jareds. They just lost a several thousand dollar sale to someone else that provided respectful service.

Anthony Villanueva

Bought my wedding set here. They helped me stay within my budget and got a beautiful set that my wife loves. My wife took her mothers ring there to get repaired, they replaced 2 stones, fixed the little prongs and re-sized it. $160. Wife sized it wrong and took it back. Re-sized it for free. Very happy.