Jim Shorkey Jeep

Reviews 3

CL

Clifford Rihn

Atrocious, Awful, and I abhor this place. 3 A words, and I could probably go through the rest of the alphabet and find a lot more. The dealer I bought the vehicle off of, was a snake (Chris), only bought the vehicle because the price was good (maybe not when you read the rest of the story) even when he knocked off the amount I asked him too, he came back and said well technically I only got (about $260 less) off the price, meanwhile were already halfway through the paperwork and shook hands, ANYWAYS... Against my wishes, my wife talked us into taking the $0 deductible warranty, THANK GOD... The vehicle was handed over to us without floor mats, which the guy tried to tell us didnt come with the van?? umm yah okay, wait almost a week to come pick up some (meanwhile we live 45 minutes away) took the vehicle in twice to get the key fobs fixed which would constantly say werent in the vehicle when i was holding them in the drivers seat, replaced the batteries twice. First they tried to replace the batteries too... like they didnt believe us, and then finally ordered us new FOBs which took 3 weeks to get and then when we get it, they ended up only ordering us 1 new device. Miraculously this one works fine, I guess thats fixed... Anyways, brought it in again for tire pressure dinging at 0 pressure on the passenger front tire... they couldnt replicate it so they reset the air pressure and gave it back, 2nd time, while the light was on, and they said they hooked their computer up onto it and it didnt give them an error. We suggested they replace the sensor or do something, and they promised that they "fixed it this time" because they... reset the air pressure again. they also told us that people like us were a pain because we were costing them money, and told my wife that it must be the way shes driving thats causing the problem.... umm yah okay. 10 minutes down the road.... *ding*.... They also said they couldnt order a part from Zurich (our warranty provider) without an error code... so we called Zurich and they told us that they should have called their diagnostic department AS SOON as they received no error code when there was an apparent issue on the van. They also showed no record of them ever submitting/attempting to submit a claim for any replacement part (for example a $30 sensor) Also when the lady at Zurich tried calling their dealership directly, the manager of the service department told her they cant share private information about their repair jobs with her... The person at the front desk of the service dept (Chris K) "told us off the record" that their computers were too new to correctly detect issues with the older computer system in our 2011! Chrysler LOL... we told Zurich about that one too and they said that was a crock as well... Get this, the person who was so rude and so awful to my wife and myself, is my Uncle in laws brother... and the person at the front desk was a friend I grew up with when I was a kid... so even knowing the people on some level and being family in a kind of sort of way... they were still AWFUL ATROCIOUS, and NOT AMIABLE in the least. Please if you want to save yourself a huge amount of headache and high blood pressure, dont use this service EVER, heck dont even buy from them, and you wouldnt feel Obliged to use them. They even told us when we bought the warranty that there was a $100 deductible that was only waived if we used the dealership service department... this was quickly cleared up also with a phone call to Zurich who kindly mentioned that our contract was a $0 deductible that we could use even with a private auto body... Anyways, lets wrap this up. I took the van to a very honest and kind man who I back with all my heart and soul. His name is Wade and he owns a place called Urban Transmission off Babcock Blvd. He offered to work with Zurich with this issue and he has a tire guy that will be able to diagnose the issue and install the new sensor or anything else that might be needed once the parts are available... thank you WADE!!!

MI

Michael James

Absolutely the worst service department I have ever dealt with, They will try to squeeze every penny out of you and they will label it under labor (just to put an inspection sticker on it)! I will probably never buy another vehicle from Micks (which was my 2nd vehicle purchased from them!) due to there service department! I work 7 days a week so I had my wife take our vehicle out for inspection. They told my wife that the tires needed changed due to wear and tear. They told my wife that she could not take the vehicle home because they already took the tires off the vehicle. They also told her that the tired would cost 700 and would not be in until the next business day. We had a set of tires that we purchased a few months before because we knew we would need them after the winter. Micks was telling my wife that she either had to pay the failed inspection test or leave the vehicle with them. naturally we took the vehicle home and replaced the tires. They told us that we only had 5 days to get the new inspection sticker and it would cost $10.00. We scheduled another appointment on a wednesday morning to get the sticker. We called tuesday morning to see if they might be able to fit it in later due to my work schedule. They said they could not get to our vehicle until FRIDAY!!! I told the service manager that we had an appointment on wednesday morning. He began to tell me that they scheduled to many vehicles for service and it would take 45 minutes to put the inspection sticker on! I said I could not wait that long. He then told me to bring it after lunch at 1 and they could get us in and out. So my wife took the vehicle out and they told her it would take 45 to an hour. So instead of complaining to them she took our 4 1/2 year old daughter to Mcdonalds to get a drink and relax a bit. She came back and they charged us ANOTHER $19.00 for LABOR! I worked at Baierl cadillac and I know how long that should have taken. I will not be going back to Micks anytime soon.

DO

Douglas Sicchitano

Purchased a used 2013 Subaru Forester from this dealer. First off they do a bait and switch where the advertised price is not the actual price, they add on a $1,000 detail and prep fee, so watch out for that. So I get the car home and I notice that there are two different brands of tires on this all wheel drive car. My fault for not seeing at the dealership, yes. Then I got a email asking to review my experience of buying the car, and so I did put in a review. I stated that the sales staff was very nice and friendly, the business manager was nice and easy to work with, but that I did not like the bait and switched, miss matched tires as it against policy for all wheel drive cars and can cause damage to the transfer case. I got a email asking to call the Mike Traish, the Pre-Owned Sales Manager. I gave him and call and instantly he started to press me on how I could give a bad review. Really! Did not ask to hear my side or anything, just started to aggressively dog me and not even really let me speak. He stated how for state inspection it not required to have matching tires. I tried to get a word in saying it all wheel drive car and goes again Subaru, but he would not really let me talk and dismissed my point before I could even make it. I hung up on him. I then called the dealership in hopes to speak to his supervisor and asked the operator to connect me to his supervisor, who was the GM. I was put on hold and then when the person answered they answered as the GM, a Mike Engle, but then they stated their name was Mike Triash, the guy I was calling about. So now the guy lied! I told him I asked to speak to the GM and so then he said he would get him and put me on hold. Well no one ever picked up the phone after waiting. So they like to play games and are very rude to customers with concerns. I would stay away from them! Remember, they asked ME to give the review of their services for their internal review, and I get treated like this.