IKEA Canton Home Furnishings

Reviews 3

BR

Brian P. Gallagher

6 days ago we bought 2 bookcases and a tv stand (order # 15xxxx) and paid $100 extra to have them delivered on the next day. That day, the delivery window was from 11AM until 3PM. The delivery was 6 hours late and at 9PM a rental truck with 2 disheveled workers showed up and the TV stand was badly damaged. I noted this on their form and they refused to give me a copy (so I took a photo of it). They told me to call ikea on monday. I called ikea immediately and was given the reference number of 17xxxx. I was told if no one called me back i should try calling in again on tuesday. no one called. i called back on tuesday (waited over 25 minutes on hold) and was told there was nothing that could be done id have to wait for another call back and if i dont recevie one i should try calling in again. i complained and was told they could set up a swap delivery date but no time. they gave me the date of thursday, but no one will be home beforte 7pm as we both work. i was told no time frame was specified. i asked for a refund on the $100 delivery fee i paid 6 days ago for something i still dont have. i was told they could submit it but i probably wont get it and if i dont get a call back i should try calling in again. i was told at that time that ikea is very busy right now, and is always busy between september and the end of the year. (good to know that i should NOT shop at ikea durring those months) i was alos told that the volume of damaged deliveries was so high that it could take over 5 days to even be reviewed. if you have so many issues with deliveries, use another delivery company, this should be transparrent ot your (now former) customer. if you are too busy to treat customers with respect and call them back or maybe, just maybe, even solve an issue on the initial call, then perhaps you need to rethink your business model. if you refuse to issue a refund for services that havent been provided properly then why offer to submit a claim? all in all my shopping experience at ikea has been and continues to be a nightmare. no one knows anything, nothing is guaranteed in any way, shape, or form, and no solutions or refunds are issued, only promises to call back that fall not just short, but dont happen. AND your reps are telling customers they are just too busy to provide customer service right now. The only guarantee here is that i will never, ever use your store again and i will not only tell everyone i know to avoid your company, but I will go out of my way to tell how ive been treated to complete strangers should i even hear the word ikea arise in conversations i may not be a party to. ridiculous sums it up so far, 6 days and you cant deliver a tv stand (which when we picked it out was in pristine shape, so the delivery guys must really be tossing this stuff around and running it over to do the kind of damage this unit now has on it) that has already been paid for in full. i would say next time ill know better, and i will...i wont be shopping at ikea.

BR

Brad Filips

If I could give zero stars I would. We purchased an entire kitchen last year and in January, a door fell off of the box (made of junk particle board), which are held in by the cheapest plastic anchors that Ive ever seen, slammed on the counter and is now broken. Given the door was simply being opened, and not hung/pulled on, we figured ikea would honor their self proclaimed 25-year warranty. Well, it took a month to get someone to come take pictures to assess what happened. He was a kitchen installer and noted that it should be covered since it was not an installation nor user error. We finally hear back last week, in April, and they ended up just sending us a new box because the one was broken, which is great, however the door is not being replaced because the Lindingo line was discontinued and for some reason Ikea has elected to not manufacture nor stock replacement parts for this line anymore. They gave us a number to a cabinet maker in California and told us to deal with it ourselves, send them the bill, and they would cover half. Only issue is the door color cannot be matched due to Ikea not giving their color and finish rights to anyone (they threatened to take them to court if they did match the door). So, essentially you end up with one cabinet door that doesnt match anything else. Now, we spent $8k on this kitchen and I will not have something that doesnt match. Ive spoken to a number of people there and all have been either unhelpful or plain rude. Wendy, the kitchen manager at ext 1447, is beyond unprofessional and left quite possibly the rudest message for us. She never answers the phone and has basically said that we have to deal with it ourselves. The so called warranty language allows them to have complete discretion over what they consider damaged want to replace, which is a joke. So, if you are going to redo your kitchen or buy new cabinets, do yourself a favor and spend the extra money on real wood ones and get them from a company who will stand by their product. We are now stuck with the choice of having a mismatched cabinet front or spend thousands to get new ones. I would have NEVER gone with Ikea had I known this. I even brought up the fact that their cabinets are made of cheaper material when we were buying them and the salesperson assured me that the warranty is superb and not to worry. Buyer beware!!!!

PE

Pete S.

What an incredibly frustrating experience it is trying to return an unopened product WITH receipt, well within the return period. You MUST have the original card number, so if your credit company experiences a breach and sends a new card, you are practically out of luck. You MUST practically have a sworn affidavit from your card issuer that your card number was changed, since IKEAs point-of-sale system is ancient enough not to be able to do returns without swiping the card. They will REQUIRE you to call your credit card company and they DEMAND to speak with them to ensure the card is for the same account. With receipt, showing I gave them $X already without a doubt. But, GOOD LUCK getting a cellular signal in their store, even with Verizon. Need to use their phone? TOO BAD. Want someone to step outside with you where you can get coverage, OUT OF LUCK. And as much as card issuers are reissuing cards these days, as with total and complete proof on a receipt that your purchase was made with a Mastercard, they will nonchalantly waste an HOUR of your time, just so you can prove to them that two cards are from the same account. Besides, I gave you my money, per your receipt. What difference would it make what card its returned to? Thats an hour of my life I will never get back and its not worth it. In this day and age, service is a retailers main product. IKEA fails miserably in this regard. This is the first item Ive ever had to return and it will surely be my last. By writing this review, unfortunately I have to admit that Ive shopped there. And thats a shame, because Im usually known as somebody who demands quality. Eventually they did issue the return back to the card as desired (completely unapologetically), after agreeing to stand by the window with me where I could get signal, so that they could confirm what I had insisted the whole time. When I asked to speak to the store director or where I could file a formal complaint, I was directed to a computer kiosk that was completely blank with an error message. I guess thats how much IKEA cares about customer feedback. So now I have to go out of my way to share my experience with others across the web.