LensCrafters

Category:	Eye Care Center
Address:	1281 E 120th Ave, Thornton, CO 80233, USA
Phone:	+1 720-929-0329
Site:	local.lenscrafters.com
Rating:	3.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–5PM

Location

Photos 13

Reviews 15

Mark Steinke

Top 2 tips for customers- 1. ALWAYS save your old glasses until you are completely sure that your new prescription is working perfectly for you. 2. Dont ever hesitate to return to the store if you are concerned that you may have been given the wrong prescription. (You should never feel embarrassed to return with a customer complaint for the health care provider). This particular store got me in for an eye exam very quickly on 9/2/15 and my customer service experience was very good initially. Unfortunately, during my eye exam the optometrist was interrupted by an employee with a question which broke her concentration and caused her to write down other numbers which were not for my prescription. When I picked up my new eyeglasses I had mentioned that something felt very blurry but one of the employees mentioned that "it is totally normal to feel that for a few days and then youll adjust...". So I took that in good faith and went home. I became unable to walk normally and almost stepped on our dogs feet twice. I became very dizzy and nauseous. By the end of the first night and into the 2nd day I knew something was very wrong so I drove back up to the store on 9/3/15 and asked if they would please re-confirm my lenses. I also felt very unsafe to drive in to work on the first morning with my new eyeglasses. Upon my return the employee confirmed that I had been given the wrong numbers and they would make the correct lenses right away. My new glasses were ready less than 2 hours later and they seem to be working very well for me. Ultimately, I missed 2 extra hours of work and had to drive 2 extra trips to get the correct prescription. I think that the appropriate response for the Thornton LensCrafters and DOUGLAS SWINDELL & ASSOCIATES INDEPENDENT EYE DOCTOR would have been to issue me at least a 75% refund. I think that a quality organization would have issued a full refund. If I were to ask Dr. Swindell to miss 2 hours of work, unpaid, and have to make 2 unnecessary trips out of his way I wonder what his response would be? I think that 1 star is a fair review, all things considered. I would not recommend this LensCrafters.

Mic Denver

I was so disappointed with my eye exam. The Dr. never looked at my eyes. I had asked if they could check if I had fiberglass particles on my eyes. I also have a history of corneal ulcers and it is nice to have them say they dont see any but they do see the scars from previous ones. Lots of hard sell for progressive lenses which I did not want. I wanted bifocals. He must get a bonus for every progressive he talks people into. On top of that they do not have the latest Lenscrafter technology for digital scanning to determine your prescription. It is the old school, is this or that better. I did not realize they did not do the digital eye scan as if I had I would not have gone there. They do a retinal scan which isnt the same thing for determining your prescription. The location does not have much to select from for frames. All in all I regret going here.

Tessa Jameson

I called to make an appointment for an eye exam. The lady on the phone was unbeleivably rude. I made an apointment and asked how much the exam was and she qouted $189. I brought up how the one that used to be at the orchard was only $100 and she jumped down my throat saying how all LensCrafters were individualy owned and the one at the orchard may have been $100 but this one is not and told me the exact date the orchard location closed down.. As if that was important! I just canceled my appointment right away. If thats the first impression I wouldnt want to find out any more about the place and Im sure this location will close too if this girl keeps answering the phone.

A Private User

I like Dr. Swindel. Hes a great doctor, talks to you and explains everything so that you understand. He actually cares about your eyes and he tries to make things reasonable like prices and stuff. The only "not so good" thing about this office is that the staff doesnt care how much money you spend and the cost to you. All they care about is getting paid and when they get off. Honestly, the guy that was helping out kept complaining to me about how he has to close the shop and how he doesnt have day off. Seriously? Anyhow, he overcharged me for some things I didnt ask for.

Dave Buehmann

Ive been a patient of Doctor Swindells for at least 10, maybe 15-20 years. He is the consummate professional, beyond exceptional, yet very humble and understated. I wish I could give him 10 stars. He is that good! He will do his best to determine the best eye lens prescription for you, and help resolve any other eye issues you might have. He has my highest recommendation - latest and greatest technology with old school service and dedication. Hes the best in the field!

Rachael Plymesser

I have never met such amazing people in the eye business! The ladies up front and the gentleman were completely helpful and friendly! Dr. Swindell is ABSOLUTELY AMAZING! He listened to us and knew what he was talking about. He wasnt trying to upsell anything which is also amazing! He told me about an eye problem I was unaware of and was very knowledgeable. I learned new things! Both my husband and I will be returning!

Tiffany Hill

I cannot say enough good things about the Thorncreek Crossing branch of LensCrafters. They provide incredible customer service and they provide it consistently. Every time I go in to the store or get off the phone with them, I have a smile on my face because the experience was just that pleasant. Thank you Miranda and Danny for being so great! Youve made a customer for life of my husband and I.

Carlos Cabreja

Ive been a patient of Dr Swindel for 7 years and he has always been the greatest! I have been seeing optometrists all my life and I would recommend him highly. Last time I went to see him, I actually overpaid and they sent me a refund without me even knowing about it. Now thats customer service!

amie dunsmoor

I would give zero stars if could. Called to order more contacts was straight up told, sorry were busy I cant place youre order, and was hung up on. Called back to speak with manager and took 15 minutes on hold to even get her. I ended up ordering and will never return.

Rachael Zimmerman

Amazing Service!!!!! They worked me in at the VERY last minute. Dr. Swindell is very knowledgeable and took his time as I asked a million questions. Lenses are the clearest and thinnist I have ever worn. Will be back next year! Thanks

A Private User

Dr. Swindel is a great doctor. He always takes his time to explain everything clearly and concise. He really cares about his patients. His staff is awesome and very helpful.

Edward Gossett

Was able to fit us in to get glasses in an emergency, and pick up later that day. Outstanding customer service! Places like this are rare in this day and age.

Adam Pacheco

Rebecca the General Manager is wonderful. I have never meet a more friendly and helpful person.

Greta Schwegel

Great employees. Great eye doctors. Great service.

Daniel Elliott

Very helpfull